Sprint to enforce roaming data limits, send SMS notifications

[05Glide]

I know this is an old thread but it's worth a try.

Maybe someone here can help.

 

My monthly average data usage over the past 4 years is 300-600 mb.  Yeah it's an older phone, but I really like it and it fits my needs perfect.

 

My plan automatically changed effective 11/24/14.  2gb Family Share, I'm the only one on it.

 

#1 On 11/25/14, a relative stopped by telling me to check my phone, my son (1,200 miles away) had been trying to call and/or text me since 11/24,.

She called me while I was standing there, her call went right to voice mail.  My phone was on and had signal, never rang.

I called Sprint they did something and within 20 minutes everything was fine.

 

#2 on 12/2/14 I get text messages from 11/25 & 11/26 and on 11/27 the last telling me I am over my data roaming allotment.  I used 207mb in the first 24 hours of the phone working and 70+mb the next day.  I can't recall ever going over (I know Sprint has tightened down) I just don't use much data.

 

Talking to Sprint customer service went know where, one gal even commented "This doesn't make sense" but she couldn't do anything.  I went to a local store, they checkled and there were no network issues in the area I was in for those two days.  I was home and actually on WiFi, plus I can see the Sprint tower from my backyard  so even if I was on data I can't believe I was roaming.

 

I've been told changing plans can't make this happen, OK well something is amiss.

 

Any help/suggestions would be greatly appreciated.

 

Dave

Edited December 3, 2014 by 05Glide

[centermedic]

I know this is an old thread but it's worth a try.

Maybe someone here can help.

 

My monthly average data usage over the past 4 years is 300-600 mb.  Yeah it's an older phone, but I really like it and it fits my needs perfect.

 

My plan automatically changed effective 11/24/14.  2gb Family Share, I'm the only one on it.

 

#1 On 11/25/14, a relative stopped by telling me to check my phone, my son (1,200 miles away) had been trying to call and/or text me since 11/24,.

She called me while I was standing there, her call went right to voice mail.  My phone was on and had signal, never rang.

I called Sprint they did something and within 20 minutes everything was fine.

 

#2 on 12/2/14 I get text messages from 11/25 & 11/26 and on 11/27 the last telling me I am over my data roaming allotment.  I used 207mb in the first 24 hours of the phone working and 70+mb the next day.  I can't recall ever going over (I know Sprint has tightened down) I just don't use much data.

 

 

This is just a shot in the dark but I would check my call log if I were you. If you see any calls or premium services that are not yours then somebody has gotten into your account.

[05Glide]

This is just a shot in the dark but I would check my call log if I were you. If you see any calls or premium services that are not yours then somebody has gotten into your account.

 

Thanks, but I tried to keep my post short. I had done and checked everything I could think of.  I was surprised because I never had a roam indicator on my notification bar either.

The 3 previous Sprint folks I spoke with (before I posted)  told me nothing was wrong and I was on data roaming, pure & simple.

I decided to take it further and just keep calling Sprint until I got someone that might understand.

After 4 calls to Sprint customer care just today, (3 speaking with personnel that just didn't get it) I finally got to someone that "listened".  After that I was on hold for 10-12 minutes, he came back and informed he had spoken to network techs and they indicated there was some type of problem.  Their system indicated I was not data roaming.  I was on a Sprint tower the entire time and my account shows I don't use that much data.

They cleared my data suspension and reset my acct.

I've gotten 2 emails from them since, so I'll wait and see what happens next.

 

Regards,