aarofloyd Posted October 18, 2013 Share Posted October 18, 2013 Found this article very interesting...thought I would share http://www.jdpower.com/content/press-release/RDbY51O/2013-u-s-wireless-smartphone-satisfaction-study.htm Quote Link to comment Share on other sites More sharing options...
Rawvega Posted October 20, 2013 Share Posted October 20, 2013 Yes, it is interesting that with their second place finish it seems that a fair number of Sprint users are satisfied with their smartphones despite the incessant complaining about the network on the interwebz. Another interesting note from the article: The primary reasons for purchasing a smartphone device differ by carrier. Sprint customers are more likely to purchase their smartphone device because of phone features, while T-Mobile customers are more likely to select their smartphone due to price. So it seems that while t-mobile is leading the race towards the bottom, Sprint needs to continue their focus on deploying Network Vision which will only enhance the user experience. 1 Quote Link to comment Share on other sites More sharing options...
Fraydog Posted October 21, 2013 Share Posted October 21, 2013 I hate to bring this up, but if T-Mobile is solely competing on price, why is there very little difference in pricing from what I see with T-Mobile? Also, most of the RootMetrics results I see right now, put T-Mobile up on Sprint. This is a case where I think the JDPower results poll consumers who don't always have the best perception. Verizon has the best network but the lowest device satisfaction, while they might have been tied with T-Mobile in reality, T-Mobile's results didn't include Apple. I'm sure that if you toss in Apple, T-Mobile's overall results go up much closer to where Sprint is at. Therefore, I don't know if I can say that T-Mobile is leading the race to the bottom. Finally, can I say that I read anything JDPower puts out with a gigantic grain of salt? Quote Link to comment Share on other sites More sharing options...
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