Remote support for mobile devices

[JDD]

Hello everyone,

 

My company is looking to add support for mobile devices to our remote users and sales team. We have a mix of Apple products, Android, Windows 8, and 1 or 2 Blackberry left. I am looking for a lower cost solution for now to see if there is truly a need for it. Does any one have any suggestions?

 

We are looking to troubleshoot, screenshare, and apply updates whenever someone needs.

 

Thanks in advance for everybody's help.

 

 

[Deval]

Unfortunately, Airwatch or a similar MDM may be the only way you could go.

 

Or, outsource it to a company similar to Mobility Management, etc.

[JDD]

Thanks for the info Deval.

 

About a year ago our Verizon wireless rep had gave us info on a server that we could purchase. It would allow us to manage and monitor software that was installed on devices. I did all the research at the time and our company decided it was not the time to do it. So I like a clean filing cabinet so I tossed all the info about a month ago and now they want to manage our mobile users. Our Verizon rep is not the same and this dingbat of a salesmen does not know much. I was hoping to get a few software and server titles because I would remember it if I seen it again.

[Deval]

Not a problem, just thinking if I've ever come across a self-managing system like that before.