Gab2012 Posted April 15, 2013 Share Posted April 15, 2013 Recently I started to experience a problem while using my phone. While over 50% battery I would notice that the phone had shut down and I had to power it again. This isn't a temperature issue since I'm in tropical weather 75-95 F normaly. I took it to sprint and they couldn't diagnose the problem so I left with my phone. I restored with itunes and still had the same issue. I called Apple and told them about it and since ill be traveling to Miami on the 22nd ill stop by the apple store. Heres the kicker, i have an otterbox case on my phone and dropped it from my lap at the library. When i picked it up the phone had shut down. Note that it fell 4 ft with the case onto carpet floor. A meaningless drop. Hopefully i can get a replacement on my trip next week since there are no apple stores in Puerto Rico. Quote Link to comment Share on other sites More sharing options...
NaNa_Ch!LL Posted April 15, 2013 Share Posted April 15, 2013 Would it only shut down and not reboot? My phone has randomly resettled itself a few times. Maybe once every month and a half but no big deal. I usually reset it once a day to start with fresh memory every morning like Florida's Orange juice. :-) Quote Link to comment Share on other sites More sharing options...
Gab2012 Posted April 16, 2013 Author Share Posted April 16, 2013 Would it only shut down and not reboot? My phone has randomly resettled itself a few times. Maybe once every month and a half but no big deal. I usually reset it once a day to start with fresh memory every morning like Florida's Orange juice. :-) It shuts down and wont reboot on its own. I need to hold the power button to bring it back to life. Quote Link to comment Share on other sites More sharing options...
Gab2012 Posted April 20, 2013 Author Share Posted April 20, 2013 Took it to sprint again. They checked the ios diagnostics tool and found the reset counters with boot failures. New phone will arrive by Monday. Ill report back asap. 1 Quote Link to comment Share on other sites More sharing options...
xenadu Posted April 25, 2013 Share Posted April 25, 2013 Should be a clear warranty replacement issue. For the record, I never manually manage apps or reboot my iOS devices. It shouldn't be necessary and generally isn't. When I originally came from Windows Mobile I had to get used to not baby-sitting my phone. Quote Link to comment Share on other sites More sharing options...
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