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old Sprint Dell Inspiron mini 1x only?


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Last night I took home a friends Sprint Dell Inspiron mini to remove a Trojan that hijacked it. After getting it back to normal I I noticed it would only connect 1x. Signal strength 8s pretty much maxed maxed out at my apartment as its about 100 yards from the tower. I asked her about it and she said it never gets 3g. Is this a hardware issue or maybe it it needs reprovisioned? She says Sprint won't work on it it anymore. Thanks.

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