Back in my day working in a Shentel affiliate store in the mall all the different affiliate stores in the mall(4) would send people with issues to me. I was the only person who cared about service in there. I even ended at one of there stands helping get a blackberry activated on my lunch break. I got yelled at at least once a week by the manager because my sales were always low, to bad the owner didn't care that my customers were always the happiest when they left. Except for the guy who thought the 14 day return policy covered shattering his phone within a day.