jamesinclair

At some point, Sprint added every country in South America to Open World (unlimited talk, text, 1gb data)

Caribbean is a bit sparse, with only DR included.

Im sure Im late on this, but in case Im not...

 
newsroom.sprint.com/news-releases/power-up-to-play-on-sprint-stores-offer-50-percent-off-mophie-power-packs-to-ensure-uninterrupted-pokemon-go-play.htm

Maybe Sprint will be in better position if Softbank can use ARM to demand more phones come to Sprint.

"10 cent discount on every chip if you release an exclusive iPhone 7 Active on Sprint"

I noticed today that https://www.sprint.com/popups/pop-gprsCarriers.html now reports pretty much every international carrier as an Open World partner while Global Roaming seems to have stopped growing. First: is this an error? And second: is this a sign sprint is planning to discontinue global roaming or stop expanding it?

I know for a fact Myanmar wasnt a partner 2 weeks ago, I checked

Random question: Data here has been really slow the past two weeks. Feels like a tower is out. Does using sprint zone to report actually help?

I was sent here from the Central Valley thread. I was in Yosemite last week and I could text but not get any data while roaming. I had previously used data in the same locations without issue. I am using a Galaxy S7. I keep getting the failed message, however I ensured my roaming data was on

It's a growing trend nationwide for Sprint users when roaming on Verizon. Some users on this board have seen the same thing. Calls and SMS are fine, but no data while on Verizon. I haven't been able to establish a data connection on Verizon in East Texas since last fall.

Is this being discussed in any thread in particular?

I was in Yosemite last week, and places where I would get roaming data no longer worked. I could send texts but access zero data.

Any idea what changed?

My speeds in New Brunswick have really slowed down over the past 2 weeks

I'm curious how Marcelo or other Sprint employees assigned to this managed to find these "customers". From all the talk about it from Marcelo, this sounded as if it were going to be an informal chat between Marcelo and Sprint customers about their views regarding Sprint, what they like about Sprint, what they don't like about Sprint, and what could make Sprint better. It certainly wasn't made to seem like a marketing opportunity for Sprint to make ads out of bashing their competitors.

I dont know Spints process, but what we usually do is as part of a routine survey we ask people if they would be interested in participating in a focus group for some compensation for their time. If they want to, they leave their contact info.

Of the 1,000 people who say yes, maybe 20 actually agree to show up at the required date and time.

They then sign off on waivers concerning their rights to privacy and such.

Obviously having a room full of cameras completely changes the dynamic vs a fully private and anonymous discussion. The filmed conversation is probably not valuable at all.

I feel like it'd be more effective for Marcelo to ask their churned customers these questions, or just listen in on the calls where customers complain/cancel Sprint.  Talking to people in select markets (where Sprint in most cases do well) for an unbiased opinion is just a waste of time.  Some people would probably be too shy to badmouth Sprint in front of their CEO as well.  With recorded calls, you'll hear everything you need to know regarding customer's thoughts and concerns.

Yes this.

I would bet large sums of money that like Verizon, there is zero communication between what the call centers hear and HQ.

You can have 1,000 people on the same day call in about the same issue, but unless its a tech failing (network down) that stat never gets reported to HQ.

I think you're reading too much into the ad. I honestly don't know why you would bring up 'white people'. You're looking for something that simply isn't there. Socioeconomically insensitive? You could make an argument. But a race issue? Nope.

 

You should read up on the subject

http://www.bbc.com/news/magazine-35296993

But regardless, calling your potential customers poor is not a good thing

I think the mere fact that we have to debate this makes it a questionable ad. I personally didn't take offense to it. But if enough people do, it's not worth the hassle and bad press.

 

But it does speak to today's culture disconnect in general.

Thats what some people have a hard time grasping.

Marketing is about winning people over. Not insulting them. If youre not offended, great. But if youve just insulted a group of people - potential customers - thats a very bad thing.

The industry is at the point where there arent really any new customers. Everyone has a phone. Youre stealing people from other companies.

Insulting potential customers is bad. Generating headlines where youre the bad guy is even worse.

Sprint does not need bad headlines right now

More fallout:

 

http://www.androidcentral.com/t-mobile-ghetto-sprint-ceo-hears-loyal-customer

 

SMH

 

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I actually read about it on a completely unrelated forum. Every comment was negative against the ad. Thats what brought it to my attention.

If you go to http://www.theverge.com/ it's actually their lead story

(Disclaimer: The Verge is no longer a good tech website).

Sprint is receiving a wave of bad press on its newest ad featuring Marcelo.

 

Sprint's probably going to want to pull its latest T-Mobile attack ad once people see it and realize how truly tasteless it sounds. The ad features a white woman describing T-Mobile as "ghetto" while Sprint CEO Marcelo Claure, sitting beside her, nods and laughs. "People who have T-Mobile are just like, why do you have T-Mobile?" the woman asks.

 

The ad is essentially just a group of white people laughing at the idea that T-Mobile can be associated with minorities and lower-income customers. AT&T, Sprint, and Verizon, on the other hand, are positioned as legitimate options for the customers at this fancy meal. To put it simply, the spot is pretty racist, and it's bewildering to think that Sprint approved and published this.
 

It's a really bad look. And while Sprint may well try to write it off as a quote from an actual woman — "Actual Sprint, T-Mobile, Verizon, and AT&T customers. No actors," the ad reads — the fact is that Sprint chose this footage and put it on the web.

 

 

http://www.theverge.com/2016/4/12/11418642/sprint-calls-tmobile-ghetto-exceptionally-tasteless-ad

The ad has already been pulled, but it was a very poor choice to run that quote, out of the thousands they probably could have picked from.

Sprint doesnt need bad press right now on something that very very easilly could have been avoided.

This is why all act fees are paid at the POS no more surprises on bills, no more wasted time and resources with people calling care for credits.

 

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Can you clarify this?

I upgraded on Saturday at Best Buy and was told 36 would appear on my next bill

 

People have to look past this or negotiate it out if at all possible. If I leave Verizon and go to either AT&T or T-Mobile (unfortunately Sprint isn't available where I live) I am going to do my best to negotiate the SIM/activation fee off the sale. 

 

Hassle and haggle pricing isn't dead, unfortunately.  Now to be perfectly honest, the cost of data has went way down due to competition. That said, you know good and well the carriers, all of them, are going to sneak fees back in.

That doesnt really work in this industry

"Sure we'll waive the activation fee"

*1 month later, activation fee on bill*

*call customer care*

"I am sorry you were told the activation fee would be waived, we cant do that"

News from Verizon

Well, for the first time in my life I have broken a phone. Slipped out of my hand and landed on the edge. Not only did the screen crack, but the LCD is apparently completely busted.

I deeply regret getting the edge. The gimmick was useless and it resulted in a drop being fatal to the phone rather than being an inconvenience.

Back to my single band S4 for now.

Anyone here withe experience using Global Roaming in Thailand?

Its temporary there was too much fraud and the authorized users had too much power. Once they modify it some it will be back.

 

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What kind of fraud?

If your name is on an authorized user list, you can show ID, and you know the pin, I dont see what problem could exist

According to reddit, Sprint has stopped allowing authorized users to upgrade in store, account holder now required.

Thats bad news

Open World or Sprint Global Roaming?

Open World

This is the important part.  The only one that would likely use the lease upgrade would be my brother, and right now he has a $19/month credit on his lease.

Yup, same for us, it would be my sister but she has a credit on it

Our QRB is very vague, but it definitely has to be a lease. Says all lines will show as being upgrade eligible and to follow normal upgrade flow. So if your in a year contract you can keep the phone ( thats how we treat upgrades when they upgrade to lease from 2 year). If its easy pay or lease you have to give back the current phone you are making payments on.

 

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22 month lease?