Non emergency number. I take it that you don't have that option in your state or city. We have it for things that you can call on such as large item pick up, potholes, dog complaints, traffic light issues etc....
Centurylink is back at failing with back haul... :'(
Reason I say this is still no movement on all the remaining flag poll sites at least around me which I inquired Sprint about said they are still waiting on the local vendor to provide back haul to the sites (still another 3 to 6 months out)
Send Marci (AT) Sprint (DOT) com an email and explain the issue, they are the executive customer service people who have the power to do anything. They have been a really help with issues that I cannot get resolved with regular support.
Even if you get the issue resolved tomorrow, I would still send them an email so they can take a look as to why you had a hard time with this.