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How to contact someone at Sprint

clbowens

By clbowens
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clbowens Member Level: 4G WiMax

clbowens

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Does anyone know how to contact (email, Facebook, etc) someone at Sprint to tell them about issues I'm having (the call quality in my area is not good)?  I have put many complaints in the My Sprint app (for over a year, 2 different phones), but the call quality still is not great.  For most calls, it keeps breaking up.

 

In certain area, the call quality is great.  It's just here at home and sometimes where I work.

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ingenium Member Level: 4G WiMax

ingenium

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Do you have a strong signal while it's happening? If so, then it's due to 1x being overloaded. I've had the same issue in SF for probably the past 5 years, and Pittsburgh for the last several (it's usually OK outside the city). It got worse when they thinned CDMA to expand B25.

The only solution honestly is VoLTE. They won't deploy more CDMA macros at this point, so that's the only way to alleviate voice congestion.

Sent from my Pixel 2 XL using Tapatalk

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clbowens Member Level: 4G WiMax

clbowens

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20 minutes ago, ingenium said:

Do you have a strong signal while it's happening? If so, then it's due to 1x being overloaded. I've had the same issue in SF for probably the past 5 years, and Pittsburgh for the last several (it's usually OK outside the city). It got worse when they thinned CDMA to expand B25.

The only solution honestly is VoLTE. They won't deploy more CDMA macros at this point, so that's the only way to alleviate voice congestion.

Sent from my Pixel 2 XL using Tapatalk
 

Yes, I can have a great signal and this still happens.

Well thx for responding.  At least I know, but I hope they can then get VoLTE out sooner rather than later.

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ingenium Member Level: 4G WiMax

ingenium

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Yes, I can have a great signal and this still happens.
Well thx for responding.  At least I know, but I hope they can then get VoLTE out sooner rather than later.
Yup, it's incredibly frustrating. Especially since my Pixel doesn't have wifi calling on Sprint. I have a great CDMA signal at home (-60 rssi), but I got an Airave just for voice because of this issue. The Airave has a dedicated 1x carrier that doesn't overlap with the macro (it actually overlaps slightly with B25...), and calls are crystal clear while I'm on it. If I get handed off to the macro though, the quality is unusable.

So requesting an Airave may be a solution for you.

Sent from my Pixel 2 XL using Tapatalk

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Joski1624 Member Level: 4G WiMax

Joski1624

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If you've got a rooted phone, you might try toggling the CDMA bands (class 1 is 1900 and class 10 is 1x800) in a app like network signal guru to see if one or the other is better for you.  Some phones also have this ability through the data menu, but my experience with that method was nearly disastrous.  The phone I tried toggling BC 10 on got stuck in a boot loop.  The only way I could stop it was airplane mode as soon as it booted into android (before the radio became active) and reenabling  BC 10.

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JonnygATL Member Level: 4G WiMax

JonnygATL

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11 hours ago, Joski1624 said:

If you've got a rooted phone, you might try toggling the CDMA bands (class 1 is 1900 and class 10 is 1x800) in a app like network signal guru to see if one or the other is better for you.  Some phones also have this ability through the data menu, but my experience with that method was nearly disastrous.  The phone I tried toggling BC 10 on got stuck in a boot loop.  The only way I could stop it was airplane mode as soon as it booted into android (before the radio became active) and reenabling  BC 10.

That's really interesting. I think I understand why though. 

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Joski1624 Member Level: 4G WiMax

Joski1624

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32 minutes ago, JonnygATL said:

That's really interesting. I think I understand why though. 

Why the phone boot looped,  trying band toggling or something else?

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