Dealing with Assurion

[kg4icg]

This week had a incident with my Evo 4G LTE at work in which only the LCD panel was damaged, no damage to any other part of the phone except the LCD. the Gorilla glass works quite well.

 

Called Assurion to let them know the situation and when I was finalizing the claim and knew that it was going to be a $150 deductible. No problllem with the rep I talked to, was told about the affadavit I had to fill out and fax in which was no problem. Come Friday and I finalize the claim.

 

I went online filled out the neccesary info and knew that it would cost me $20 for Fedex Saturday delivery. Short story, instead of it costing me a total of $170 to recieve my replacement phone in which they sent me a new one. Total cost to me was $100 doing it online.

 

Talking about something unexpected, I was to say the least presently surprised, and yes I recieved the phone today.

 

By the way, I had the phone in a Otterbox Defender case in which at work a container lift was involved in putting pressure on the screen in which the LCD got damaged.

[QWIKSTRIKE]

100 to do it online is a nice price

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I broke down and did mine online but it did cost me 150.00. I hope that I get a new phone because I was hoping to just get it repaired since only the outer screen cracked, and it works perfectly.

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Could it be......out of stock back ordered at Asurion?

[shaunm82]

They don't tell you if they had the phone in stock before you filed the claim?

 

Sent from my SPH-L710 using Tapatalk 2

[QWIKSTRIKE]

They don't tell you if they had the phone in stock before you filed the claim?

 

Sent from my SPH-L710 using Tapatalk 2

 

They are out of stock of this product......imagine that. If I could just get a replacement screen I'd be happy. The digitizer works the outer screen is cracked. The phone works flawlessly, and I can see clearly in spite of the crack.

[BenChase7]

I don't know much about the current state of Assurion/Sprint insurance; however, in the past I have used it several times. I couldn't have been more satisfied. I remember in my most recent claim, I was on vacation with my Palm Pre... I jumped into the lake from the pontoon boat we rented with my phone in pocket, like an idiot.. they had a brand new Palm Pre at the resort we were staying at the next day. Can't beat that service! I know the rates have been said to have gone up, but I have heard numerous reports that even after the rate hikes, Assurion/Sprint have still been charging the old (cheaper) fees. Either way, I know Best Buy's "Black Tie" (or anyone else) couldn't have provided me with the service I got.

[QWIKSTRIKE]

Asurion has no phones and I have been on the back order list for a week. Patiently waiting for a phone. I have a cracked outer glass. These can be repaired for 25.00 based on my research. However Sprint is no longer doing phone repairs. They are now also into screwing the customer business. They take a phone like my 1 month old new phone with a cracked screen, and have you send it to them for 150.00 in exchange for a refurbished phone. They then refurbish your cracked screen for pennies, and resell it for 150.00 to the next guy. I prefer my phone to be repaired rather than to get a refurbished phone, because in the past every refurbished phone that I got were "****".

 

They are telling people that you can get a repair for phones, but they are not telling you that cracked screens will not be repaired, because they can make money off of you by repairing you phone for pennies and telling you that you will be provided with a new phone or a comparable phone if yours is not in stock. Well I am still waiting, and when I asked why not repair my cracked screen since I have found parts on Amazon for 25.00 the technician told me they were told that Sprint makes money through Asurion exchanges.

 

Don't for a minute think that digitizers cost lots of money to repair. If it cost less than 100 to build an iPhone new SG III will cost about the same to build okay. Insurance is now the way for business, and carriers to scam us for money after building hype about how much a phone cost to sell, or repair based on profit margins. I don't know about you but when I cracked my EVO I paid 35.00 for screen repair and after I found how cheap it was to repair it I dropped my insurance.

 

I believe that many people were doing just as I have in regards to repairs. Soooo, now they have taken a 25.00 repair and turned it into a 125.00 profit. The last time that I complained about signal reception for my "Photon" they tried to tell me I needed a new phone, when in fact signal was poor due to network vision. It seemed like the techs just wanted to trick me into going to Asurion for a new phone.

 

Go ahead make money but the need to stop being greedy is upon the carriers. I pay 600.00 a year for car insurance that covers thousands of dollars in damages and repair, yet insurance for a 500.00 phone is $120.00 a year. Anybody see where I am going here? $600.00 yearly for $300,000 in coverage vs $120.00 for $549.00 in coverage's and with a loss is $270.00 out of pocket vs $1100.00 out of pocket in a case of accident coverage. I am still waiting for my new phone Sprint/Asurion.

 

What a scam! Yes it may be a better scam than BB, or whom ever but you are still being scammed okay! It was told to me by a technician they were given orders to stop repairing phones for some reason. You can see that they are profiting on the Asurion insurance on cracked screen repairs!

Edited August 10, 2012 by QWIKSTRIKE

[kg4icg]

If that is the case then how did I get my phone in 1 day after finalizing my claim?

Finalized my claim on Friday August 3rd, got phone on August 4th because I selected for Saturday delivery on Fedex Express which Sprint charged me $20 for it thru my phone account.

[QWIKSTRIKE]

If that is the case then how did I get my phone in 1 day after finalizing my claim?

Finalized my claim on Friday August 3rd, got phone on August 4th because I selected for Saturday delivery on Fedex Express which Sprint charged me $20 for it thru my phone account.

 

Things change....there must be an over whelming break rate....rofl Don't be so naive to believe that because your transaction went smoothly that all will have the same experience. Personally Id rather have my phone repaired there are no nicks or scrapes in the case what so ever. I am not debating the fact that it happened for you or that it can't happen.

 

I just feel that there should be a viable repair option for those that want it. There was a promise of a 24 hour turn around, and if they had to you would be shipped a new phone or given something comparable to what a customer has....So why noit repair phones to avoid the headache for those that want a repair. Go to a repair shop, and you will find that Sprint has taken the repair option out of the equation for cracked screens now in lieu of Asurion and a 150.00 deductible and exchange which may or may not get you a refurbished phone! My thinking is why take a possible refurb over a repair if my phone looks and works new.