koiulpoi

What's SCE support? What does Google Voice have to do with Hangouts?

What the sh*t is that? As a corporate employee we have 20 month upgrade cycles just like consumers. And NO option for One Up. Handset pricing also is usually identical to standard consumer pricing, without the holiday and incidental offers. They are off contract however, and our plan is free, unlimited minutes, text, and data, discounted Hotspot plans. TEP is normal price, but all of our add-ons are 25% off, including TEP.

Calm down, calm down when I typed "Sprint employee", I meant "Preferred Retailer employee". You know, what I had been talking about the entire time in my post...

 

The really bizarre thing about "Sprint Rewards Me Plus" is that only certain handsets are available at certain times, in limited stocks. So good luck getting the device you want, when you want it. Otherwise, have fun paying MSRP. And no option for One Up, either.

National Retail doesn't get acces to the SRM site AFAIK.  

Ah. You know, that would make sense. Cut down on fraud; actual Sprint store employees are much more likely to keep Sprint as their main carrier, after all.

 

I'm not sure if putting a world-mode GSM/LTE UICC in the phone will cause an issue compared to the domestic LTE-only one.

 

When I've tried that in the past, SNAP/FDT refused to activate it, saying the UICC was incompatible. At least, I'm pretty sure that's what I tried.

So are wired networks.  it's all jsut a matter of where the sharing starts.

Surely you must understand that the amount of usable spectrum in the universe is a much more limited resource than the ability of fiber. It is much easier for an individual to negatively affect many others in a wireless environment than a wired one.

The 3rd-party employee plan for Sprint is $20/month, +$10 for the Premium Data Addon. You can add TEP for +$8/+11. My bill is $42.00 usually. That gives you unlimited Data, unlimited Text, unlimited Mobile-to-Mobile, and 3000 anytime minutes.

 

With the Sprint employee plan, there's no contract, but you also do not get normal upgrades. You do get access to a special store called Sprint Rewards Me, where you can earn bonus money. After being on it for 6 months, you can buy handsets at national 2-year pricing, once a year, off contract.

Highly unlikely.  HD Voice may or may not require CDMA1X Advanced, but it does require the EVRC-NW codec, which was supposedly first included in the EVO LTE.

 

AJ

 

 

Our buddy Brian says that you need 1X Advanced to get a higher quality codec.

 

http://www.anandtech.com/show/5726/sprint-hd-voice-on-htc-evo-4g-lte-is-evrcnw-1x-advanced

Then, any idea what devices support that, specifically? Any specs? Anywhere I can dig in the engineering screens of our demo phones to see?

http://s4gru.com/index.php?/topic/4845-uicc-compatibility-matrix/?hl=matrix

But I thought the credit didn't apply for One Up?

 

Sent from my SPH-L720 using Tapatalk

It doesn't. But if you're starting a new line of service, port in your number, and use the Credit Union discount, you can get a $100 service credit. Ask a sales rep about it.

For MIMO to be effective you need spatial diversity. For spatial diversity you need at the minimum 3 wavelengths. At the 2.6GHz frequency, wavelength is .37 feet so 3 wavelengths is 1.11 feet. I just don't see how many of those you can fit into a tablet.

About two, give or take.

 

http://www.engadget.com/2013/09/03/acer-all-in-one/

You can always replace your number with a ported one, no matter where you are in your contract

 

Sent from my SM-N900P using Tapatalk

 

 

I got the message "Oops! The voice wifi access setting cannot be changed because the subscription you're changing is not voice wifi capable" when trying to activate it on my Note 3 on the 3rd-party employee plan.

Sounds like you had a lemon.

Indeed. It got sent back. Sure leaves a bad taste in my mouth; as they say, first impressions are everything.

 

The auto brightness also depends on where you have set your screen brightness. i haven't tried it myself(dont have the phone yet), but perhaps if you had the slider to the minimum with auto brightness on there was no room to adjust.

Auto brightness never appeared to respond to ambient light conditions, no matter what I set the actual slider to. And either way, that's bad design; auto-brightness completely precludes the brightness bar on just about any other device I've used, including pure Google ones...

Phantom touches?  You mean like the screen thinks you're touching it in a certain area when you're not?  I've had that happen to my old Epic 4G when the phone got very hot.  That sounds like a major problem.  We'll see.

When swiping/scrolling, about 10% of the time, instead of scrolling, it would think I was "tapping" up the screen. When this would happen, for about the next 5 minutes (or until a soft reset), it would then do phantom touches all over the screen, thinking I was tapping like mad. It, for example, made the keyboard impossible to use, as each letter would get hit multiple times. I declared mine defective after that happened twice.

 

Have you noticed any issues with camera skipping frames or slow to respond in low light..seems too loose frame rate? I haven't seen touch screen issues..I do have the issue with auto brightness not working correctly Sent from my LG-LS980 using Tapatalk

I'm not much of a camera person, sorry. Didn't notice.

 

Auto-brightness just seems to not be programmed at all; the light sensor works fine, according to various sensor apps.

 

All the same issues I had with mine. Went back to my note 2 also. May try the nexus 5 next.

 

Sent from my SPH-L900 using Tapatalk

The Nexus 5 definitely looks awesome... But I'm on the Note 3 for the next 6 months.

Just as an update for y'all, the LTE issues made me go back to my Galaxy Note II, but the touchscreen issues (multitouch showing phantom and multiple touches) made me send it back. It's too bad, it seems like a really nice device. Knockon (when it worked) is amazing.

 

Oh, and auto-brightness never worked either. But that's pretty minor.

You know, I keep seeing a lot of anger and rage about Knox, yet I still have no idea what it is, or why I should care.

Actually, come to think of it... outside of TEP, Sprint stores all follow Apple's pricing guidelines. Which means, Sprint actually does cover all warranty issues for that first year. Of course, year two also follows Apple's pricing, which is $229 for a repair/replacement for the 5/5C/5S. Funny how Apple keeps getting special treatment.

You guys arguing about this do realize that the vast majority of customers with these sorts of non-TEP issues are outside of that one-year window anyways, right? Issues due to manufacturer's defects tend to show up right away, and those due to wear and tear are, well, dependent on the level of wear. The "second year" customers are the ones being charged this $75 most of the time.

 

I've personally thought that Sprint should simply roll ESRP in to the rate plans and charge ERP separately, so that everyone's phone is always covered for at least warranty issues. It would massively raise customer satisfaction, while still giving people that option of buying phone insurance, whether through Sprint or another company. After all, that's what people think insurance is for.

I don't get any actual error, just the text message failed to be sent.  The call never fails, it just says it is connected and there is no sound or anything.  Will I have to convince them to change the MSID?  Definitely something I will try to do, any option is fine at this point

I wouldn't expect most tech support reps to even know how to do that, honestly. You'll need to get someone higher up. If you manage to talk to someone in the Oklahoma City call center, they'll know what to do. I've been told you can email them at okcqc@sprint.com, but I've never used that mailbox myself. Worth a shot.

This i did not know. So I can get the ESRP for $4/month per line and not have to pay the $75 fee whenever service is needed under warranty. My question now is, if the phone needs to be replaced and I have ESRP would I need to pay a deductible?

$4/month covers all failures due to wear and tear and manufacturer's defects. It covers everything except physical damage to the phone (read: you can have up to 3 cracks, less than an inch long on the screen), liquid damage, or the device being lost or stolen. There is no "deductible" in this case, as it is not an insurance program, more like an "extended warranty" program. Or, more specifically, a service and repair program. At $80 over 20 months, even with one incident, it pays for itself. More than that, and you're saving money.

 

You don't pay extra for in warranty repairs when you are still under warranty.

If you go through the manufacturer. If you want to go through Sprint, they'll charge you $50/$75 per incident, even if you're on day 31 of your contract. It sucks, yes, but again, the service Sprint provides really has nothing to do with the warranty. Sonim provides a comprehensive 3-year warranty for their devices, yet we're still told to offer TEP on it.

 

In the cases listed above that ESRP doesn't cover, you're completely SOL if you have no protection. Having a phone without some kind of protection plan (Sprint or not) is complete madness, especially for an Apple device. Almost 50% of all claims processed through Sprint's ERP (the insurance part) are for lost and stolen devices, and a huge number of those are iPhones.

What the heck? Thanks for the info but that is a bad move. It already pretty dumb that we have to pay ANYTHING for service/repair that is covered under manufacturer's warranty! And before you say that is a fee to facilitate the manufacturer's warranty, none of the other carriers charge you to facilitate a manufacturer's warranty. I think it is a bad policy and is just a ploy to get you to buy their scam of an insurance plan.

 

End rant....sorry guys.

But we're not talking about insurance, this is the Equipment Service and Repair Program (ESRP), which is $4/month, and a part of Total Equipment Protection (TEP), which covers this $75-per-incident cost. The other half of TEP is the Equipment Replacement Program, which is either $5 or $9 (for a combined discounted cost of either $8 or $11), which is the insurance program that covers physical damage, liquid damage, lost, and stolen.

 

I'd like to also point out that, with the other national carriers, if you have no protection plan past that first year, and something happens in that second year, they will do nothing for you. You'll get told you can buy a refurbished device at a high premium, or a new device at full price, have fun. Sprint at least gives you the option.

 

Additionally, if Sprint actually honored the manufacturer's warranty as an in-store warranty, we'd have to go off the manufacturer's warranty policies, which are typically much less lenient than Sprint's. Liquid contact indicator on your battery red, but the phone otherwise fine? Sorry, can't do anything for you. Cracks in the housing due to the phone being dropped, but the issue is unrelated to that? Sorry, can't do anything for you. Rooted your phone, and an unrelated issue happens? Sorry, can't do anything for you. Charging port pins are actually damaged, and your phone won't charge now? Sorry, can't do anything for you. In every one of those cases, unless there is otherwise physical or liquid damage, ESRP would cover all this, no questions asked.

Have a high-level tech support rep give the devices in question a new MSID (along with refreshing/resetting everything else) and see what happens. While extremely rare and frowned upon, something like this has solved a similar issue for me in the past.

 

One definite thing to look at is, ask around in that area. Talk to other people who might have Sprint. Walk in to a store. There might actually be a dead 1X channel floating around that has (somehow) gone unnoticed.

 

Question: for SMS/MMS, does it give you a specific error? Or just "failed"? When calling, does the device ever actually "fail" the call and give you an error?

When I activated the device I had an active lte connection. No problem. Not even 5 minutes later I enabled the other bands. I honestly dont know if I would have had any issues with 25 had I not enabled the other bands. I should have waited a bit to enable them. I am afraid that these are the issues that delayed this device and the reason only band 25 was enabled.

 

Sent from my SPH-L720 using Tapatalk 4

As opposed to me; I had connection issues from the beginning, before enabling 26 and 41. So there's that.

Could it be possible that Sprint is not authorizing any LG G2's SKUs to authenticate to LTE at this moment?  I do remember seeing earlier today that people were observing that their LG G2 was not registered in the system.

My problem with that is... LTE works, when it works. I'll get a minute or so of LTE, and then nothing. I have no idea how LTE authentication works, but my own common sense would tell me that if it doesn't auth, it just won't work. It's not like you get a 30 second preview of your Google account when you put in your password wrong in GMail. But, if it's something that keeps "kicking" the phones, well... I don't know. It possible.

Screen shots.... i have all bands enabled. I am not connecting to band 25 at all it seems. My htc one is not connected to lte as i type this. When my htc on has lte the G2 does not, i believe i am connected To band 41not sure how to check tho.

 

Sent from my LG-LS980 using Tapatalk

From the dialer, enter ##DEBUG# (that's ##33284#). Tap "LTE Engineering", then then "Band" section. That's what you're connected to.