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RedSpark

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Posts posted by RedSpark

    Official Tmobile-Sprint merger discussion thread

    in T-Mobile Merger/5G NR Deployment

    Posted

    17 hours ago, Dkoellerwx said:

    5G has been available from the start on TNA. All my devices are on T-Mobile 5G, n71, n41 with n66 showing as available once it's deployed.

    I never get any spam calls, there is a spam blocker active from Sprint or T-Mobile, don't remember which at the moment.

    Don't really see that as an advantage at the moment. n71 isn't all that impressive, need the anchor band to really deliver real 5G speeds.

    So to me... don't really see a reason to use TNX yet.

    I was using Sprint's Spam Blocker App and I was still getting quite a few Spam Calls. After switching to TNX and using T-Mobile's Scam Shield App, I'm getting almost zero. T-Mobile has a much better Spam Call Blocker system and I'm glad I made the switch.

    Official Tmobile-Sprint merger discussion thread

    in T-Mobile Merger/5G NR Deployment

    Posted

    13 hours ago, Dkoellerwx said:

    I may have missed it, but what are the the benefits of moving over to TNX on a 5G device that would automatically have TNA (prefer the T-Mobile network). It doesn't seem like it would change the network experience all that much. My devices are all TNA, and on the T-Mobile network all the time except while near Sprint Keep sites. I'd prefer to keep the easy access to Sprint sites since Sprint have a bigger network than T-Mobile here.

    I've noticed substantially fewer scam/spam calls since switching to TNX and using T-Mobile's Scam Shield App.

    Network Vision/LTE - Washington DC Market

    in Markets

    Posted

    2 hours ago, grapkoski said:

    After saying I couldn't find any permits updating Sprint/TMo sites in DC, I find a permit for my home site which was issued in January...

    T-Mobile proposes removing (3) antennas and installing (9) antennas at the existing telecommunications facility.

    That's a nice improvement.

    Official Tmobile-Sprint merger discussion thread

    in T-Mobile Merger/5G NR Deployment

    Posted · Edited by RedSpark
    Made some edits for clarification and resolution

    Unfortunately, I'm seeing the gaps in the customer experience for TNX and I'm wondering if I should just leave the "T-Mobile Unlimited Freedom Plan with Included Taxes/Fees" behind and bring everything over to a T-Mobile Plan/Account at a certain point for usability and management sake.

    iOS: The experience on iOS has been fine. When I upgraded my 3 iPhone 12 Pro's it was easy to update the E911 Address for Wi-Fi Calling right on the device. Quick and done.

    Google Pixel 5: The experience on a Google Pixel 5 on eSIM for Sprint was mediocre. I received conflicting information about whether the device was eligible for TNX. Chat said yes, so I ordered a SIM and installed it. The device threw an error and said to take it out. Chat then said that device wasn't eligible for TNX. Is this in fact the case? Has anyone here put a Google Pixel 5 on TNX?

    Samsung: The experience for two Samsung Galaxies on our account was actually terrible.

    For the S20+ 5G: I put in the TNX SIM and after I enabled Wi-Fi Calling, I wanted to update the E911 address on the device. Nope, the address update button in the device menu took me to the T-Mobile Login Screen. I contacted chat and they said I had to do it on the Sprint website. Ok, so I went to the Sprint Website and to Account Dashboard. I selected "Options" for the device, and selected the Update E911 Address link. I then got taken to an absolutely ancient portion of the Sprint website that hadn't been part of the recent redesign and I was able to update the address.... but the interface looked terrible and like it wouldn't actually work. I still can't update the E911 address on the device itself. Ridiculous.

    For the S21 5G, which was a device upgrade on that line from an absolutely ancient BlackBerry KEYone (Don't ask. They held on forever hoping keyboards would come back): After activating the device with the T-Mobile SIM Card that came with it, I went to activate Wi-Fi Calling on the device. I then went to update the E911 address on the device and the button took me to the same T-Mobile Login page as it did on the S20+. So I went to my Account Dashboard and it showed the S21 on the line and that it was on the T-Mobile network. It showed that Wi-Fi Calling was enabled under account services. I then went to Manage Device -> Options -> Update E911 Address for WiFi Calling, and the ancient content page loaded.... and it still showed the old device on the account. I contacted Customer Care via Chat and they removed the old device from the account and it then showed the S21 on the page. I then tried entering the address for WiFi Calling and it wouldn't accept it. When I hit "save" it threw an error for the address, which makes no sense since this was the valid shipping address for the device via UPS. So I put in a ticket with the Advanced Tech Support to have the Network Team go and manually try to enter the address on the backend or figure out what's going on here.

    C'mon T-Mobile..... TNX is good. The customer experience for account services management you're having Sprint run on the Sprint website actually stinks, and we're starting to see the cracks where Sprint's legacy content that was never updated (and probably never will be) or that customers get misinformation about device eligibility for TNX (Google Pixel 5) can negatively affect the TNX customer experience. In my case, I'm having a miserable time trying to update the E911 Addresses for Wi-Fi Calling on my Samsung devices and its because TNX broke Sprint's E911 Address management on Android devices. iOS devices however seem to work fine for these updates to be made on the device. Not sure why that is.

    Interested in what people think.

    UPDATE: Looks like the folks on the backend fixed the E911 Address issue for the line with the S21 as the Sprint Website is now accepting the address as valid.

    • Like 1

    Official Tmobile-Sprint merger discussion thread

    in T-Mobile Merger/5G NR Deployment

    Posted

    So we're on the T-Mobile Unlimited Freedom w/Taxes & Fees Included Plan.

    The ease/experience of switching to TNX varied greatly based on the type of device.

    Moved another iPhone 12 Pro to TNX myself (after doing the first two iPhone 12 Pro's in-store) and it was super easy. All I had to do was re-enable voicemail and Wi-Fi Calling right on the device. So we've got 3 iPhones moved over to TNX in total.

    Tried putting a TNX SIM into a Google Pixel 5 which has a Sprint eSIM on our plan and got an activation error message after I selected the TNX SIM Card for activation. Ultimately received conflicting information from Support Chat that TNX doesn't apply to the Google Pixel 5 since it already has an eSIM installed. Is this really the case? (Ultimately re-activated the old eSIM.)

    Finally, did TNX on a Samsung Galaxy S20+ 5G. It was easy except for the WiFi Calling part. After putting in the TNX SIM, activating and restarting, I was unable to change the Wi-Fi Calling Emergency Address on the device. It kept going to a T-Mobile webpage when I tapped on "Update e911 Address". Contacted support and they told me that I would have to update the Wi-Fi Calling Emergency Address on the Sprint website itself. Suffice to say, this Wi-Fi Calling Emergency Address Update feature was located in a very dated section of the Sprint website and didn't inspire much confidence, but it seemed to take. Hopefully this section gets updated soon.

    Ordered a Samsung Galaxy S21 5G as an upgrade for a line and it apparently comes with a T-Mobile SIM included, so that's nice.

    Official Tmobile-Sprint merger discussion thread

    in T-Mobile Merger/5G NR Deployment

    Posted

    13 hours ago, JimBob said:

    Good results.  I wish TMUS would pay a dividend.  Its share price has been stagnant the past 6 months.

    https://seekingalpha.com/symbol/TMUS

    I'd rather them not pay a dividend that I'm taxed on (after it's already been taxed as earnings). It's better off going into Capex instead of to Uncle Sam.... at least that's my opinion anyway. Over the long term, I feel that that supports a better share price and return through dollar cost averaging instead of paying me a dividend.

    As for the results, it's pretty incredible how quickly T-Mobile is moving things along on integrating the Sprint network, at least based on what they've shared in the detailed presentation. At some point these merger synergies/savings will be reflected in future earnings and ultimately in the stock price. If you believe that it will, and could outperform other investment opportunities, buy more now! 😀

    • Like 2

    Official Tmobile-Sprint merger discussion thread

    in T-Mobile Merger/5G NR Deployment

    Posted

    Finally got around to swapping a T-Mobile SIM into my iPhone 12 Pro for the "T-Mobile Network Experience".

    My first speed test on the street:

    IMG_0033.PNG

    My Upload speed on T-Mobile is almost 4x faster than my Xfinity Gigabit Internet service's Upload speed at home (35 Mbps).... and the Download speed isn't that far off either.

    Amazing.

    Doing the SIM Swap was super easy and fast at the T-Mobile Retail Store. T-Mobile is absolutely killing it with the Sprint assets they got from the Merger....

    Oh what could have been.

    • Like 5

    Official Tmobile-Sprint merger discussion thread

    in T-Mobile Merger/5G NR Deployment

    Posted

    Lots of info here, but I found this the most interesting:

    Quote

    Most important, our obsession to make customers happy remains front and center. It is an important differentiator, and customers have noticed. We’re proud of our record-breaking win from J.D. Power U.S. Wireless Customer Care — for the 21st time in a row! We’re going to keep delivering incredible experiences from end to end. Sprint customers who are coming over to our network and enjoying Un-carrier benefits are happier, too — to the tune of net promoter scores that are about 100% higher for those who have migrated into the T-Mobile system.

    100% higher? My goodness, but measured from when? Marcelo's recounting about the poor customer experience at Sprint is sobering.

    • Like 1
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