Ok, so here is the situation I experienced this past Thursday...
I was at my desk at work in Tysons Corner VA. All day, every time my phone would connect to 4G signal, I would lose all data connectivity. I called Sprint customer service. The guy that answered was very nice and he suggested a few different procedures to try. One of which was to force CDMA on my phone, which I tried, and that only seemed to make matters worse. The he suggested to try a PRL update, however, with the latest maintance update, the PRL update function is messed-up. The CS rep finally suggested that I take my phone to a Sprint service center, whick I was going to do, however, once I got out of the Tysons Corner area that evening, my 4G and 3G was working fine.
So obviously the problem was the tower in the area. My guess is that Sprint is messing with the cell towers in the area.
The Sprint CS rep did tell me to call him back if I found that the data connection problems were localized to the Tysons Corner area.
I am planning on calling back the CS rep this week to let him know that the problem was the tower and not my phone.
I hope the recent issues are because Sprint is trying to improve the service.
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