halcyoncmdr

CPO - Certified Pre-Owned... It's refurbished. That being said, because of how new the model is, the phone was likely a 14-day return from someone who didn't like the phone or service. Most of these aren't phones that had issues, but they can't be sold as new anymore, so they are send out as refurbished after being put into a new casing.

The Software Updates page on the internal-only Device Team website. It lists all software changes, each update, and usually planned rollout start dates and estimated time for full deployment.

The Sprint Moto X had a soak test of 1,000 users before widespread deployment began with it's last update. I don't even know if the soak test itself is over yet even, I don't remember how long it said the soak test was scheduled barring any issues.

There used to be extenuating circumstances that allowed Technical Support to send out Advanced Exchange phones to users who were far away from a Sprint store. I do not know if those are still available, or what the requirements are if it is. This is separate from how TS could order AE phones for anyone in the past, this was implemented AFTER they were unable to do replacements anymore and instead send everyone into a store for replacements, but instituted for those areas that were over an hour away from a store since it wasn't feasible.

No Nexus device has ever had Sprint-specific applications on it. It is the nature of the Nexus devices, the software is developed and distributed by Google, not the manufacturer and carrier.

Did the store order it for you (free)? Or was it a replacement from Asurion ($150 deductible)? Stores may assist you to file an insurance claim, but the store and Sprint do not fulfill the replacements, Asurion does). Physical damage, liquid damage, lost and stolen devices are all insurance claims, not service & repair handled through Sprint. I have not seen G2s on backorder in the Sprint eTicket system for bit now. I ordered one on Wednesday for a customer and had it come in on Friday to replace for example. Asurion however has a backorder on their end with their replacements. Sprint does not control inventory for Asurion, you would have to contact them as that is an entirely separate inventory and warehouse system. The Asurion website will not offer an alternative device to replace with, it only gives you the option of back-ordering the phone. Calling into Asurion however with a rep gives the option of alternative devices on occasion, I had a customer offered a Note 3 from Asurion on Sunday when they called for instance since it was on backorder through them.

Wrong. For backorders, instead of 3-5 days, it's 5-20. It means the order is in to the supplier/manufacturer/vendor/etc. but it isn't in the warehouse yet. This process is notoriously unreliable. If the devices are actually inside the country, it would only be a day or so delay. If they aren't even in the country yet (shipping from overseas like all new products from China/Taiwan/etc.) or on their way to Sprint's warehouse, then it could take significantly longer. Now, if you are talking about a TEP/ERP insurance replacement though Asurion for a physically damaged device, they have an entirely separate warehouse and phone replacement system they use. It is in no way related to Sprint's S&R program. Sprint does not directly control this as Sprint does not provide the insurance portion of TEP, Asurion does (TEP just bundles Asurion's ERP insurance in with Sprint's ESRP S&R program).

This kind of thing is always said by the manufacturer training guys. They honestly know very little most of the time when it comes to these things. The only way to know for sure, is to look at the build number and build date. Unfortunately, LG doesn't use a month/day scheme like Samsung. On Samsungs it's really easy to tell build date... MK2 build number translates out to 2013.11.2 so it was built on November 2nd, 2013, it's pretty easy to read once you understand it. Reports of "The manufacturer already made it, Sprint is delaying it", etc. have all been proven wrong in the past because we know how to decode the build numbers and such to find out when it was actually made. LG on the other hand, not so straight forward in the build naming department. However, knowing when Samsung, HTC, ZTE and Nexus device builds were made vs when they were distributed... I can't imagine it being much different for LG compared to everyone else. It's usually anywhere from 3 days to three weeks between build and deploy. Software launches being delayed due to holidays is patently false. Never once have I ever seen a mention of that being a cause, other than claims by customers saying that might be why. I also don't trust salesmen at their word (I worked in sales and have many friends in various fields that do sales, there's always an ulterior motive at play somewhere if they are even remotely decent at their job). That doesn't mean they outright lie, but semi-educated guesses that sound plausible go a very long way in sales jobs.

If it were as simple as setting them on the table next to each other, there wouldn't be a need for engineers would there?

It was the same in corporate retail as well. CTMS tickets were only made by Care/TS or a retail store manager could create an escalation ticket if more than 3 customers were having the same issue. The new system requires every rep to utilize the system to see the massive benefits of it however. And as with any retail setting based almost solely on sales... that simply won't be the case unfortunately. Despite the retail rep's job descriptions also being about customer service, Ready Now questions, plan issues, etc,,, none of those make them money. Helping a person who isn't buying anything is seen quite often as a waste of time, especially if the majority of the people in there are purchasing something. Maybe 7 years in telecom retail has jaded me a bit, maybe it's just my District/Area, but that's the way it seems because there is no focus on anything but sales at the retail level.

That has never been required in the history of any device on Sprint. The odds of this being the first time since Sprint's wireless start in 1995 are pretty slim.

Currently there are only two open network tickets around Tucson. One at Broadway/Camino Seco for intermittent service (fixed today awaiting verification) and another in Oro Valley at Oracle/Calle Concordia for EVDO out (this one is actually pending verification from Sprint after a remote fix). No tickets open for longer term Network Vision tower upgrades (upgrades taking more than 2-3 days total per site). No Switch or market level issues either. No widespread issues regarding Error 67, eHRPD, etc. today. Didn't have a sinle person come into my store today for data issues actually.

a.k.a. 90% of calls/chats into Customer Care. Seriously, 90% of all calls are for things that you can do yourself, or that have self-help options built into the phones or the Sprint Zone app.

Updated the file with the xxx99/xxx17 PRLs It appears the only change was for international roaming in the Bahamas.

I haven't seen any issues with the GPS on my G2 personally. Google Maps/Navigation has worked fine for me every time I've used it. GPS Test also shows 18 satellites in view, 7 in use currently and an accuracy of 34 feet. Pretty similar numbers to what I used to get on my Galaxy S3 here at home.

I don't know for sure, but I'd assume it's something like a carrier update. The same way a network profile update can adjust all of those types of settings on any other Sprint device.

The internal site still shows xxx16 as the current when I checked yesterday, no info on the changes for 17 yet.

That's not how antennae work. The physical antenna is probably the same type of wire, but the actual antenna location/shape/length/etc. will be different. Every device has unique antenna characteristics and design by necessity. You can't simply take an antenna design and scale it up/down for a different device, it all has to be done from scratch. Other parts in the phone can cause interference or change how the reception or transmission ends up when it exits the device body. The Nexus 5 and G2 are not identical designs.

To be fair... they're paranoid because that's exactly what they're doing to everyone else. So if they're doing it... everyone else must be too!!!!!

The eCSFB news article posted here in S4GRU states it will fallback to 1xRTT for the text and call, but the text would be small an quick, and therefor may not be noticeable...

I'm curious where you got this information, everything I've read says the exact opposite. Just like with phone calls, it utilizes eCSFB to fall back to 1x to download the message, then kicks back to LTE (at least that's the intention).

Just got the chance to update the file again. Updated with all the Sprint Spark released handsets, the Galaxy S4 Refresh SKU (L720T), and a couple Virgin devices.

At this point we don't know for sure. There must be a specific reason for having several nearly identical cards other than they simply want to... SIM/UICC cards are not cheap (and Sprint doesn't charge for them).

Not sure if this solution has been posted yet, and I don't feel like looking back through the thread... The crackling on the speaker is now considered a known issue and LG is looking into it. There is a workaround in the meantime. The issue only affects devices in some markets due to software, not all devices, and it is not a hardware issue. The workaround until the fix comes: 1. You will need your MSL code (You can get this from Sprint, or by dialing ##443336772# in your dialer) 2. Dial ##3282# in your dialer. 3. Select More 4. Select Advanced 5. Select Edit (Enter your MSL code when prompted) 6. Select EVRC_B 7. Select Disable (The phone will restart when you exit the setting app) This will correct the issue until a permanent fix is implemented.

Sprint policy does not care about rooted devices, just custom software (ROMs) and anything that may have caused a hardware issue like overclocking. Simply rooting your device does not void Sprint's S&R guidelines.