Odell

Where else are you getting information like this? A little over my head as the only hashes I deal with have corned beef or potatoes in them...sometimes both. But the main thrust of the post was well articulated and easily understood. Good work AJ!

I wonder what Sprint attributes the lower customer support needs of iPhone users to?

As one who has worked in service environment I've learned that you will never be able to satisfy a certain percentage of your customers. If Sprint sent out an email saying that 5/23 was likely to be the new release date and something else happened customers would be up in arms. I think Sprint is doing the right thing. Shoot folks an email once the device actually ships. Until then just stick by the earlier statement of "as soon as we possibly can".

I just hope Sprint does the right thing (at least in their own sales channels) and trains the sales folks to make sure this is clear to people when they buy an LTE device in a market that has WiMax and not LTE. Not only because disclosing it is the right thing to do, but also because they don't need that kind of negative blowback.

I can see a sales rep needing to make a sale and just telling the customer what he thinks they want to hear, regardless of the training. I take anything a sales rep tells me with a grain of salt. I assume they either don't know or they are just trying to get a sale. I always recommend to friends that they do their own research online before making a purchase. Especially if they are buying at or near launch day.

I was salivating a bit at the thought of getting my new EVO in May but I guess the additional wait time will only heighten the sensation when I finally reach that EV-O moment!

Great article. Being able to make calls over WiFi would be great for me. Reception inside my house is very poor and I can't seem to get my Airave to work. If I could make and receive calls via WiFi then all of my voice and data usage at work and home would be off the Sprint spectrum completely. Imagine how many more folks could be shifting their spectrum usage that way.