What? I've never had that issue even when 2 years ago, i sent my old optimus in and it got lost. They replaced it with a brand new optimus. They replace the same phone you had. And if they don't have it in stock, you just have to wait until they get an order in or go to the nearest best buy that has em in stock. They usually send it in, try to fix it. If they can't, they will send a refurbished one. works all the same really