jf15219

<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint is seeing indications that your device could be impacting your voice experience. Please verify that your Software and PRL are both up to date by using the Voice Network Details section below. If additional support is needed, please visit your local Sprint store for assistance (message 213)." serviceTrenderCode="213" nebStatus="Success"/> Can someone help with what this means? Device in question is up to date with software and PRL...

Ticket level is listed as "market" in this one though. I've seen this ticket before (it appears and disappears) and I'm exclusively in the Pittsburgh market...

These things in Sprint Zone only show up intermittently, which is odd. For example the following, only shows up for a friend's number, although we are both in the same market and I'm definitely having the problem too: Also, statusUpdateDateTime remains the same even though there clearly has been a change...

I got it months ago. Maybe they are gradually upgrading to a different system?

Grumble. Snarl. Hiss. Promised March fix now listed for May? Can someone help me understand how this is other than incompetence? <response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please call Customer Care for assistance (message 333)." serviceTrenderCode="333" nebStatus="Success"><nebticket ticketType="Other:Fast Busy/Reorder" ticketStatus="O" ticketNumber="69353" ticketLevel="MARKET" ticketInformation="Thank you for your patience while we work to improve the performance on this tower. Our records indicate we will be completed during the month of May 2014. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." statusUpdateNote="Customers may hear DTMF tones (keypad sounds) such as a long sound as if someone is holding down a number, or minute beeps while on the phone. The network is currently being investigated. " statusUpdateDateTime="2014-02-21T13:50:53-06:00" startDateTime="2013-12-15T18:00:00-06:00" servicesAffected="Voice" endDateTime="9999-12-31T17:59:59-06:00" etr="2014-05-01T11:20:00-05:00"/></response>

Just happened twice on a short phone call. It's ALWAYS when the other person is speaking, as if a certain tone in the voice triggers it or something...