Interesting info about femto cells... <response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please call Customer Care for assistance (message 333)." serviceTrenderCode="333" nebStatus="Success"> <nebticket ticketType="Other:Blocked calls" ticketStatus="O" ticketNumber="2195316" ticketLevel="NATIONAL" ticketInformation="Thank you for your patience while we work to resolve this network issue. Please be assured that our Engineers are aware & fully engaged. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." statusUpdateNote="Issue: There are three PNs allocated to Femtocells in every markets; not every market contains the same three PN?s. The surrounding macro cells broadcast the femto PNs in their neighborlist to facilitate a rovein to the Femtocell. Absence of the femto PNs in the macro neighborlist will result in the handset less likely to hand into the femto. This handset behavior will be more prevalent with dominant serving macros. Customer Experience: Customers in the impacted markets should expect to experience an increase in dropped calls and difficulty latching on to the AIRAVE. Markets Potentially Impacted: LA Metro East Texas Idaho Providence Charlotte Raleigh-Durham Winston-Salem Houston Austin Atlanta-Athens Tampa Kansas San Antonio DFW Rochester Norfolk Baltimore Dakotas Orange County Miami-West Palm Corrective Steps: ? Work directly with the local market teams to ensure the BTS?s are updated with the proper neighbor lists. ? Conduct an audit on all cell sites to ensure they contain the Femto cell neighbor lists." statusUpdateDateTime="2013-12-31T13:41:27-06:00" startDateTime="2013-12-28T14:30:00-06:00" servicesAffected="Voice" endDateTime="9999-12-31T17:59:59-06:00" etr="2014-01-05T13:41:50-06:00"/> <nebticket ticketType="Other:Blocked calls" ticketStatus="C" ticketNumber="2197095" ticketLevel="MARKET" ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2014/01/10 15:23:04 we experienced the following Problem(s) in the Upstate NY East : Albany / Schenectady / Troy Market: Voice (Blocked calls) ." statusUpdateDateTime="2014-01-10T10:04:41-06:00" startDateTime="2014-01-10T09:23:00-06:00" servicesAffected="Voice" endDateTime="2014-01-10T11:22:09-06:00" etr="2014-01-10T14:04:50-06:00"/> <nebticket ticketType="Single Cellsite:Intermittent service" ticketStatus="C" ticketNumber="2249953" ticketLevel="CASCADE" ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2014/01/05 21:21:40 we experienced the following Problem(s) in the Pittsburgh : Pittsburgh Market: Single Cellsite (Intermittent service) The tower is currently impaired. The customer may experience increased dropped calls, blocked calls, roaming, or no service, until the impairment is resolved." statusUpdateDateTime="2014-01-08T14:03:17-06:00" startDateTime="2014-01-05T15:21:00-06:00" servicesAffected="Voice and Data" endDateTime="2014-01-09T14:39:47-06:00" etr="2014-01-13T14:03:20-06:00"/> </response>