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4 hours ago, RedSpark said:

The Sprint website is basically being EOL'd at this point and it's a real pain in the neck.

I had to go into a local store to deal with an issue only to be told when I got there that they never received the equipment to service Sprint customers... So I had to hike over to another store which did.

This has gone on long enough.

Single old Framily line here. Same boat. I guess I understand the Amazon Prime thing holding people up, but way weirder and older plans existed than mine...

On 12/6/2022 at 10:35 PM, comintel said:

It means that if they ever cancel the discount or you lose it on whatever grounds they may come up with, or maybe add lines that they deem not eligible for the discount, you will be paying a much higher price.

I am not saying that is necessarily going to happen, or is their motivation,  but I am a bit suspicious.

My current guess is they are going to migrate us without the ability to choose between the $0/$10/$20 add ons.

Note that as long as you stayed on whatever you had been on they all became unlimited anyway under T-Mobile.

7 hours ago, RedSpark said:

Yup. There's probably some machine at Sprint HQ running on Windows 2000 SP4 with Update Rollup with a sign on it that says "Do Not Restart or Unplug".

From what I've read, T-Mobile's backend might be even worse, given that it regularly goes down and doesn't allow retail transactions.

I don't have any memory of Sprint's biller being like that.

The migration is more intense on the receiving side; you just need to pull data from the old biller.

I HAVE noticed that they changed how my old Framily plan displays its monthly cost on the Sprint side. Instead of a crossed out $55 with $25, it's a crossed out $75 with a $45 (to include the $20 unlimited data option). Maybe that is to help the process which will have to pull the data?

On 11/7/2022 at 6:48 PM, mikejeep said:

Over the years, my primary line has progressed from a Nextel Employee Referral account, to SERO, to SWAC. Not surprisingly, I have not been eligible for all of the T-Mobile perks. Today, I flew on American Airlines.. and for the first time, I was able to take advantage of T-Mobile's free Wi-Fi promo. Usually it tells me my number is ineligible.. a nice surprise!

They actually changed the plan description of Sprint plans to explicitly include the benfit.

Here's the description of  my old Framily plan:

 

Sprint Talk, Text, & Data Plan

6 hours ago, PedroDaGr8 said:

And today Unlimited on Us lines gained 4 flights a year of full flight unlimited WiFi.

The old Framily plans have it too...

10 minutes ago, dkyeager said:

Banks hire consultants to do migrations.  T-Mobile should have done the same.

While it appears much better, the jury is still out on the network migration.  Supply shortages have not helped.  By fall we should know as the last Sprint non keep sites are retired (been dropping like flies in my area).  Any bad PR can be papered over by implementing auction 108 winnings, which should be in place quickly.  This stands to dramatically change the internet landscape for rural folks along with Verizon C-band.

They have taken forever northwest of Pittsburgh near Ohio where T-Mobile barely existed

There's still a spot on the interstate that requires a Sprint Keep tower to fill in a gap in coverage.

21 hours ago, dkyeager said:

At my home site (Sprint) they literally made the decision to change their approach in the middle of installing it.  Prior to that sites were changed immediately to T-Mobile. My home site has been operating about 15 months with the Sprint cabinet on a pallet feeding the T-Mobile antennas with b25 (which serves Sprint phones and 5g T-Mobile phones). The T-Mobile cabinets are installed but unused with some wires to the antennas iirc. New fiber has been run and a Nextel hut has just been demolished to make room for a generator.

Time flys by while the setup gathers dust, just like my other pain point - not being on T-Mobile billing. Second class citizens in one our larger cities. Sigh.

They went from incentivizing self-migration to banning it for imminent automatic migration to barely migrating anybody in a mere matter of months.

For a merger that took years to finalize you'd have thought there was an actual plan that didn't suck so bad it had to be changed multiple times.

On 5/15/2022 at 5:28 PM, gr8nuguy said:

says you have to contact support and have them reprovision your line

They really should have a self-service option for this; it would save a lot of time.

On 4/13/2022 at 4:51 PM, RedSpark said:

I'm able to update my E911 Address on my TNX'd iPhone directly on the device under "Settings --> Phone --> Wi-Fi Calling" as I've always been able to do on Sprint. The interface has a T-Mobile Logo now instead of a Sprint Logo, but it works exactly the same. The recent experience I had on the TNX'd Pixel and also the experience that I had on a TNX'd Samsung S21+ a while back when trying to update the E911 Address was terrible. You couldn't update anything on the device directly. You had to do it in the browser on the ancient interface which looked bad and felt patched together from legacy design.

Neither on my previous device post-TNX (LG v60) or my current (OnePlus 9 Pro) can I access e911 address settings.

On 4/10/2022 at 11:55 PM, RedSpark said:

It also didn't help that you still can't enter/update the E911 Address for WiFi Calling directly on Pixel devices. You have to do on the Sprint website from the account dashboard, and the website still uses the pre-historic Sprint website interface for doing this. They didn't even bother re-skinning it. It's just contained and virtualized inside the "newer" page design, but you can tell it hasn't been touched in 10+ years. It's pretty awful.

I'm actually looking forward to getting this legacy stuff shut down and switched over as part of the merger/synergy. It's being held together with bubble gum at this point and it really hinders the overall user experience. Since I specifically knew to go to my account dashboard and manually enter an E911 address, I did it. Otherwise, the WiFi Calling would not have been enabled with a "registered" address even though it said "enabled" on the device itself. That's ridiculous and dangerous.

I think on TNX *everyone* had to update their E911 addresses that way.

There must have been something amiss prior to 2022. I TNX-ed in Nov 2021 (LG v60) but in Jan 2022 got a text from 6772 asking me to make sure my E911 was updated.

After completing this task, SOC TMOVOWIFI was added to the line. (XP Wi-Fi calling T-Mobile). This changed nothing for my user experience; Wi-Fi Calling worked the same before and after.

13 hours ago, dkyeager said:

I think if we keeping exchanging notes we should be able to determine what factors deter who gets converted first. Then we can make adjustments to speed up our individual prospects. 

I went the route of going to Sprint Max for the network priority. Previously was on ed1500 with high priority and awesome roaming.  The roaming deteriorated then was being throttled.

Did get a "free" line then 4 "free" phones. They seem to have great difficulty understanding Sprint money = T-Mobile money in terms of how "free" phones are handled for billing conversions. Your right, I would at least shift phones around. I have a s21 ultra sitting on Verizon because of this mess

I'm guessing my plan won't be part of the early migrations, but I'm holding on to this price point for dear life:

On 3/3/2022 at 5:40 AM, dkyeager said:

My hope is they will final get moving on converting Sprint billing to T-Mobile. Banks often hire consulting firms to do this with tight deadlines.

Having just one billing system would cleanup the entire sales side making new approaches/structures possible.  The focus of store personnel could final shift back to bringing in new customers and solving regular customer issues rather than old Sprint quirks.

This. I just upgraded to the Oneplus 9 Pro 5G and the experience was about as suboptimal as possible for everyone involved.

1.) The Sprint Warehouse ran out of this phone so long ago it's completely deleted from the Sprint web store. This meant the only way to buy it was in store, which means I got to pay the $30 fee for the privilege of transferring all my data at an inconvenient time.

2.) The Sprint tablet they use was buggy on the trade in, so the very nice girl had to go over to the register to enter the IMEI of the of the turn in device for credits. Also, the virtual Sprint register wouldn't print receipts properly, so the girl had to make sure I was ok with email only.

3.) On the the Sprint biller (unlike the T-Mobile biller) credits go away if you pay off early, so I'm rather stuck until the migration. I also note the Sprint biller is only partially aware what this phone is (no photo, inconsistently named in the web UI, and "Tablet-MBB Global Data Service" is offered as an add on)

4.) They probably could get more revenue from me after the migration; I'd gladly upgrade to Max if my line discounts (from old Framily) transfer over like they are doing for old T-Mobile plans...

On 11/23/2021 at 2:13 PM, RAvirani said:

The core networks are pretty much merged now, so market teams have started adding Sprint sites to T-Mobile sites’ neighbor lists and vice versa. This allows for smooth roaming without a total loss of signal. You’ll frequently see PCIs shaken up to avoid collisions in these areas. 

What I've witnessed is that spending time in a Sprint Keep area eventually causes the device to permanently (?) change behavior. 311260 and ignoring Sprint site completely at first, but once it decides to use 311490 it stays there and will use Sprint towers quite liberally.

Also, I've noticed that a TNX sim is far less aggressive in forcing 5G and instead makes sure you are connected to something that actually works; I haven't had to cycle airplane mode at all since the switch.

On 11/19/2021 at 5:24 PM, swintec said:

Interesting, i dont see it on my line but i am definitely roaming on Sprint sites a lot more. Shows as Sprint 310-120 in Signal check.

2 hours ago, swintec said:

Interesting, i dont see it on my line but i am definitely roaming on Sprint sites a lot more. Shows as Sprint 310-120 in Signal check.

My tablet shows  "Provider: T-Mobile/Sprint B41 (311490)" with "Use Alternate PLMN ID" turned on in General Settings.

On 11/17/2021 at 9:17 PM, swintec said:

I think i was moved to MOCN  in the last few days, anyway to tell on the device itself or in plan info on the website?  Some spots in my house if i have my S20+ in my pocket i lose service.  If I take my phone out of my pocket I can usually catch signal check showing "T-Mobile (MOCN)" or something to that effect while it looks for service.  I also notice I am on Sprint LTE bands a lot more now.  I have been on TNX since last spring.  Any idea if they are moving everybody to this?

The easiest way is from the old Sprint website UI. 

1.) Log in to Sprint.
2.) From the pull down go to "My Documents." For whatever reason this dumps you back into the old UI.
3.) Now go My Account in the old UI (Alternatively you can copy this URL: https://www.sprint.com/mysprint/pages/secure/myaccount/landingPage.jsp )

4.)Show more info on the line, then click to open up the details on the plan. You will see the services attached.

This is what MOCN looks like on my tablet line:

On 6/23/2021 at 7:07 PM, mikejeep said:

I do have a new update in the works that improves 5G data, but only if the phone is reporting it.. send a diagnostic next time you're connected to standalone 5G and I'll see if it's reporting anything else I can use. Non-standalone does not report much right now on any device.

It seems like the info is missing when Wifi is off but present when Wifi is on?

Any update on partial 5G info showing on LG v60 (Sprint SIM)?

SA 5G on LG V60 after today's update?

(Sprint SIM card)

30 minutes ago, PedroDaGr8 said:

If your phone and/or the cell site is reporting 310120 as the alternate PLMN then that's what the software will display. If it is an issue with the software on your phone reporting an incorrect value to his software, he can't fix that. All he can fix is the issue mentioned so that it can report the primary or alternate PLMN. 

I'm aware of these things. I was adding feedback that the secondary method is useless on the v60.

8 hours ago, PedroDaGr8 said:

I think this is the issue that Mike mentioned and which he said he is trying to fix. He intended it to be selectable based on the device, but during the update it ends up showing the second option only. 

Regardless, the secondary method is not reporting a correct PLMN.

After new update, T-Mobile is now showing as Sprint 310120.

Phone is an LG v60 with a Sprint SIM card.

Someone forgot to kill the Sprint Referrals email list.

I just got an email "Ready to earn Sprint referral rewards?"

My personalized link and everything!

One little problem...

On 9/14/2020 at 11:49 PM, greenbastard said:

Probably not many. T-Mobile has an overall better network. There are WAY more Sprint weak spots than there are T-Mobile weak spots.

Also, all T-Mobile iPhone users will soon be able to roam on Sprint towers. Most of the west coast and southern T-Mobile users can already use the Sprint network (so far most compatibility issues that have been found are exclusive to android devices)

Well, I'm sitting here northwest of Pittsburgh near the Ohio border using a v60, and i can tell you that Sprint has coverage where T-Mobile wasn't even trying.

One infuriating thing is that this phone isn't currently working properly when it has to use Sprint B26, which is pretty much all the time because it connects to 800 as well when using 1900 and 2500 most of the time.

Phone loses its mind: LTE flag on, VoLTE flag on, VoLTE flag off, Roaming flag on, radio resets and we start all over.

It gets stuck in this loop sometimes even when returning to T-Mobile coverage.

Android Auto connects and disconnects every time the radio resets.

It's infuriating, and all I can get Sprint to admit to is an "outage" that's supposed to be fixed by a date that keeps getting pushed back.

On 6/9/2020 at 4:31 PM, PedroDaGr8 said:

Since the T-Mobile version already supports B25/B26/B41 as well as the usual T-Mobile bands including 5G, I imagine they didn't need to resubmit to the FCC. It wouldn't surprise me if they don't even switch out the boot screen.

It's just the T-Mobile phone with a Sprint SIM in it. In fact, on first boot, it freaked out that SIM had been changed and it had to reboot...