jf15219

Has anyone seen this before? I'm DEFINTELY having this problem (the keypad tones)! Any experts here explain what is going on?

<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please call Customer Care for assistance (message 233)." serviceTrenderCode="233" nebStatus="Success">

<nebticket ticketType="Other:Fast Busy/Reorder" ticketStatus="O" ticketNumber="69353" ticketLevel="MARKET" ticketInformation="Thank you for your patience while we work to improve the performance on this tower. Our records indicate we will be completed during the month of Mar 2014. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." statusUpdateNote="Customers may hear DTMF tones (keypad sounds) such as a long sound as if someone is holding down a number, or minute beeps while on the phone. The network is currently being investigated. " statusUpdateDateTime="2014-02-11T12:01:10-06:00" startDateTime="2013-12-15T18:00:00-06:00" servicesAffected="Voice"endDateTime="9999-12-31T17:59:59-06:00" etr="2014-03-31T11:20:00-05:00"/>

</response>

 

Interesting. Not seen this before...

<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has recorded some dropped call activity occurring on your line, which may be coverage related. If you would like further support, please call Customer Care for assistance (message 233)." serviceTrenderCode="233" nebStatus="Success"/>

Woah, what department were you talking to!? The vast majority of them only have the horrible generic "Sprint Hold Music". I'll likely never forget it until the day I die. I can hear it now...

I followed the prompts to make a change to my account. Wanted to return an Airave (moved and don't need it). Was placed on hold while they called Airave support.

                                       

 

I used every emoticon that made sense in response to that.

 

Robert

I actually  was disappointed when the lady came back. I was waiting to hear about Power Vision and Phone As Modem plans for my Blackberry... haha

Just called in to Sprint to make a change to my account and was on hold. Recorded voices shared the followed fun news with me:

-Any Mobile Anytime is available with Everything Data plans! (Which don't exist anymore...)

-Sprint's 3G network is the most reliable! And they're the first to offer a 4G network! (Ummmm, how'd that go?)

Attention to detail goes a long way to creating good perceptions...

Interesting info about femto cells...


<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please call Customer Care for assistance (message 333)." serviceTrenderCode="333" nebStatus="Success">
<nebticket ticketType="Other:Blocked calls" ticketStatus="O" ticketNumber="2195316" ticketLevel="NATIONAL" ticketInformation="Thank you for your patience while we work to resolve this network issue. Please be assured that our Engineers are aware & fully engaged. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." statusUpdateNote="Issue: There are three PNs allocated to Femtocells in every markets; not every market contains the same three PN?s. The surrounding macro cells broadcast the femto PNs in their neighborlist to facilitate a rovein to the Femtocell. Absence of the femto PNs in the macro neighborlist will result in the handset less likely to hand into the femto. This handset behavior will be more prevalent with dominant serving macros. Customer Experience: Customers in the impacted markets should expect to experience an increase in dropped calls and difficulty latching on to the AIRAVE. Markets Potentially Impacted: LA Metro East Texas Idaho Providence Charlotte Raleigh-Durham Winston-Salem Houston Austin Atlanta-Athens Tampa Kansas San Antonio DFW Rochester Norfolk Baltimore Dakotas Orange County Miami-West Palm Corrective Steps: ? Work directly with the local market teams to ensure the BTS?s are updated with the proper neighbor lists. ? Conduct an audit on all cell sites to ensure they contain the Femto cell neighbor lists." statusUpdateDateTime="2013-12-31T13:41:27-06:00" startDateTime="2013-12-28T14:30:00-06:00" servicesAffected="Voice" endDateTime="9999-12-31T17:59:59-06:00" etr="2014-01-05T13:41:50-06:00"/>
<nebticket ticketType="Other:Blocked calls" ticketStatus="C" ticketNumber="2197095" ticketLevel="MARKET" ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2014/01/10 15:23:04 we experienced the following Problem(s) in the Upstate NY East : Albany / Schenectady / Troy Market: Voice (Blocked calls) ." statusUpdateDateTime="2014-01-10T10:04:41-06:00" startDateTime="2014-01-10T09:23:00-06:00" servicesAffected="Voice" endDateTime="2014-01-10T11:22:09-06:00" etr="2014-01-10T14:04:50-06:00"/>
<nebticket ticketType="Single Cellsite:Intermittent service" ticketStatus="C" ticketNumber="2249953" ticketLevel="CASCADE" ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2014/01/05 21:21:40 we experienced the following Problem(s) in the Pittsburgh : Pittsburgh Market: Single Cellsite (Intermittent service) The tower is currently impaired. The customer may experience increased dropped calls, blocked calls, roaming, or no service, until the impairment is resolved." statusUpdateDateTime="2014-01-08T14:03:17-06:00" startDateTime="2014-01-05T15:21:00-06:00" servicesAffected="Voice and Data" endDateTime="2014-01-09T14:39:47-06:00" etr="2014-01-13T14:03:20-06:00"/>
</response>

Never mind, figured it out. They're actually limiting connections to zone.sprint.com by IP address now. Once I disabled Wi-Fi on my Nexus S, the Sprint Zone app was able to successfully refresh. So I tethered my laptop to my phone, and I was able to pull up zone.sprint.com with Google Chrome.

 

They must have freaked out when their server logs showed all of our connections from various IP addresses before, since they're leaking account-specific information if you just type in any phone number.

It's working again, regardless of the means of access.

<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please call Customer Care for assistance (message 333)." serviceTrenderCode="333" nebStatus="Success">

<nebticket ticketType="Single Cellsite:Intermittent service" ticketStatus="O" ticketNumber="2159123" ticketLevel="CASCADE" ticketInformation="Thank you for your patience while we work to improve the performance on this tower. Our records indicate the estimated time of resolution is Thu, 12 Dec 2013. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." statusUpdateNote="At 2013/12/09 18:08:18 we experienced the following Problem(s) in the Pittsburgh : Pittsburgh Market: Single Cellsite (Intermittent service) The tower is currently impaired. The customer may experience increased dropped calls, blocked calls, roaming, or no service, until the impairment is resolved." statusUpdateDateTime="2013-12-10T12:28:51-06:00" startDateTime="2013-12-09T12:08:00-06:00" servicesAffected="Voice and Data" endDateTime="9999-12-31T17:59:59-06:00" etr="2013-12-12T12:29:15-06:00"/>

<nebticket ticketType="Other:Blocked calls" ticketStatus="C" ticketNumber="2097549" ticketLevel="MARKET" ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2013/12/09 10:53:46 we experienced the following Problem(s) in the Pittsburgh : Pittsburgh Market: Voice (Blocked calls) ." statusUpdateDateTime="2013-12-09T05:34:29-06:00" startDateTime="2013-12-09T04:53:00-06:00" servicesAffected="Voice" endDateTime="2013-12-09T07:18:10-06:00" etr="2013-12-09T13:34:47-06:00"/>

</response>

 

 

<nebticket ticketType="Single Cellsite:Intermittent service" ticketStatus="C" ticketNumber="1804750" ticketLevel="CASCADE" ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2013/11/26 05:20:01 we experienced the following Problem(s) in the Pittsburgh : Pittsburgh Market: Single Cellsite (Intermittent service) The tower is currently impaired. The customer may experience increased dropped calls, blocked calls, roaming, or no service, until the impairment is resolved. Advise the customer of the expected experience, the ETR, and that network has been notified that they are impacted by this impairment, the customer will not receive a call with an update on this notification." statusUpdateDateTime="2013-11-26T23:15:00-06:00" startDateTime="2013-11-25T23:20:00-06:00" servicesAffected="Voice and Data" endDateTime="2013-11-27T15:27:40-06:00"etr="2013-11-28T23:15:01-06:00"/>

 

<nebticket ticketType="Other:Blocked calls" ticketStatus="C" ticketNumber="2027892" ticketLevel="NATIONAL" ticketInformation="Thank you for your patience while our Engineers worked to resolve this issue. Our records indicated that the issue has been resolved and your services should be back up and running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care." statusUpdateNote="At 2013/11/25 01:03:40 we experienced the following Problem(s) in the Kansas : Kansas City Market: Voice (Blocked calls) FSM Alarm raised Application not reachable . Under investigation by NGVN VoIP NOC, NTAC, Vendor" statusUpdateDateTime="2013-11-24T19:55:45-06:00"startDateTime="2013-11-24T19:03:00-06:00" servicesAffected="Voice" endDateTime="2013-11-24T20:47:02-06:00" etr="2013-11-25T03:56:02-06:00"/>

Guess I can uninstall the Sprintzone app again.  Reverse engineering is fun... 

 

http://zone.sprint.com/servicetrender/getstatus?mdn=    (phone number goes at the end with no dashes) 

Interesting that the XML file has the information that only Care should see, namely:

 

"statusUpdateNote="The tower is being upgraded to Network Vision. Temporary impairments causing increased Drops and Blocks may occur, in addition they may experience missed calls/calls rolling to voicemail, and other voice service quality problems (garbled, static, and echo). We are currently in the process of implementing the necessary enhancements to improve your service. Until implementation has been completed customers will continue to experience these impairments. Do NOT provide the ETR to the customer Next Steps: - Use Talking Points for additional information and expectation setting - Mark the customer?s location in Network Pinpoint. - Stores: Do not contact Care"

Also interesting that our tower usage is linked, in some way on their server, to that web interface.

Anyone notice the following added feature in Sprint Zone?

What should one make of eHRPD *disappearing*? I now only get only am getting EV-DO Rev. A from the tower at 301 Hollowvue Rd Beaver Falls, PA...

Hesse included it with the "everything data" plans as a means to add retail value at a wholesale price for sprint. 

Free Navigation pre-dates the Everything plans, rather it was part of the "PRO Pack" $30/month data add on. See http://shop2.sprint.com/en/stores/popups/power_vision_pro_pack_popup.shtml . This was a huge deal back when we were using Blackberry and feature phones.

 

 

What device do you have?

EVO 4G LTE.

Seeing eHRPD in and around Pittsburgh area...