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Upgrade Now Promotion - Trial Promotion allows customers to upgrade early by paying a fee Effective date: 2/12/12 - 4/14/12 Eligibility Customer Type Depends on criteria which may include: Existing customers who are not yet eligible for upgrade In targeted markets Customers with 9 to 21 months Rebate Life on File (RLOF) [*]Important Note: Only participating Sprint stores can verify customer eligibility. Device All Networks All Service Agreement 2-year Service Agreement required at time of upgrade Participating Channels and Markets Company-owned Sprint stores in: Atlanta / Athens, GA Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbus, OH East Kentucky East Michigan Ft. Wayne / South Bend Indianapolis, IN Jacksonville, FL Miami / West Palm, FL Milwaukee, WI Minnesota Nashville, TN Orlando, FL Raleigh / Durham, NC Tampa, FL West Kentucky West Michigan Winston / Salem, NC Details SOCs No SOCS required. Plan Specifics No specific plan required. Trial Promotion Customers pay an 'Upgrade Now' fee to upgrade early. Fee is based on how long it has been since the last upgrade. 9-11 months RLOF = $165 12-14 months RLOF = $125 15-17 months RLOF = $95 18-21 months RLOF = $55 [*]Customers pay the lowest promotional price for the phone and the $36 upgrade fee. Literature (LIT) N/A Mail-in Rebate (MIR) N/A Other There is no notification sent to customers about this trial promotion. The only way customers learn of this offer is when they are in a Sprint store and the rep tells them about it because they are targeted for this trial promotion. Actions Questions about trial promotion Do not proactively share information with any customer. Answer questions about promotion. If customer is in participating market, tell customer to go to a Sprint store to find if they are eligible for this trial promotion. Customer participated in Upgrade Now trial promotion If customer wants to return device or has other questions about promotion, tell customer to return to Sprint store where device was purchased, or where they first heard about the promotion. Upgrade Now fee Do not remove the Upgrade Now fee after it has been applied to account.