I recently moved to a new house that has no real coverage inside or outside. I had Verizon for 15 years and they didn't seem to concerned about helping me so I switched to Sprint and so far a few road trips and a trip to Mexico and coverage has been good Back to the problem at the house. I frequently don't receive calls and text messages struggle to go out or come in. Sprint sent me two different magic boxes but neither could get a signal to be of any use. The tech guy asked about our home network (1 gig up and down fiber) he said I should be using an AIRAVE instead and sent one. They accidentally double shipped so I have an extra one to mail back. I have opened up UDP ports 53, 67, 500, and 4500 on my router (Asus ROG GT-AX11000 router) all lights lock solid green except the LTE light which blinks red. I waited 24 hours before calling tech support and they went through a scripted troubleshooting thing, make sure LAN cable is plugged in, power cycle unit, wait for an hour for a return call. When that didn't fix it they had me hold the reset button for 10 seconds and told me to wait overnight. I did and called the next day because that didn't correct it either. They new tech I talked to had me do exactly the same thing and wanted me to call back the next day again. I really don't want to continue the same troubleshooting steps expecting a different result.
In the meantime I had ASUS check my router to make sure I had it configured according to the instructions that came with the AIRAVE. They confirmed that it was configured correctly. I don't know what the AIRAVE is looking for on the LTE circuit. I don't know if since they sent out two accidentally they configured my account to the 2nd one that was sent but I am kinda at wits end and need someone who is going to look farther into this than the first four steps that tech support has me do. I don't really think its a network issue because when the LAN cable is disconnected another light turns off and then turns back on when its plugged in. I have the black AIRAVE 4 LTE that has six lights on the back. WAN, C-NET, L-NET, GPS, CDMA, and LTE. Any help would be greatly appreciated!