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fizzicsguy

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Posts posted by fizzicsguy

    AT&T roaming prioritized over Sprint coverage after PRL update.

    in General Topics

    Posted

    On 7/26/2018 at 4:10 PM, Dkoellerwx said:

    Back to issue at hand... I got a call back from Sprint support in Oklahoma City this morning. The tech tried to tell me my roaming issues were caused by "one of the  two towers" that I connected to at home was down from Friday to Sunday. I bounce off of three towers at home and all were performing like normal all weekend. So not entirely sure what to think of that.

    I also asked why I was roaming on AT&T when USCC has coverage in the area and the phone should prefer that signal. She proceeded to tell me they can't control which network we roam on. I told her that was wrong. She then told me it didn't matter since no matter what network I roamed on there would be a 100MB cap. I told her that was also wrong, as USCC and the other main extended LTE partners do not have a hard cap, and the data is treated as native. She had no idea what I was talking about. I even directed her to look at the coverage map since it explicitly states that but it didn't sound like she believed me.

    I tried to ask her about the PRL update from last week and if it could be causing the problem but she wanted me to try another PRL update to see if it changed anything.

    Sounds exactly like the call I had with tech support back when I was trying to sort out extended roaming with Appalachian wireless. Even second-tier support seemed to not understand what extended roaming really meant. However on a more exciting note, for the last few days I've been holding Appalachian B12 LTE while still connected to Sprint 800. I am one happy camper!

    LG V30

    in LG

    Posted · Edited by fizzicsguy

    System update was just pushed for the V30. May security patch. 

    Sprint & T-Mobile Roaming Agreement

    in Network, Network Vision/LTE Deployment

    Posted

    3 hours ago, Dkoellerwx said:

    If it is seeing an LTE signal, it will not allow you to roam. However, there are many instances where devices have been on a roaming LTE signal while connected to Sprint 1x (1900 or 800). I have seen this happen on my devices many times. However, it seems to only happen *after* losing the Sprint 1x signal and switching to roaming. Once that happens, the device seems perfectly happy to continue on roaming LTE even when it reacquires a Sprint 1x signal, and doesn't switch away from the roaming signal until it sees a Sprint LTE signal. 

     Maybe the difference is between traditional roaming (counts against your roaming limit) and roaming on extended LTE (which does not). I have seen SCP show Sprint 1X and Appalachian LTE simultaneously but when this happens it is very short-lived and I do not actually have data availability. The LTE signal quickly goes away and only the 1X remains.

    Of course this raises the question:  Once T-Mobile roaming is activated and only Sprint 1X is available will phones connect to T-Mobile LTE if available? Will T-Mobile roaming be traditional or extended?

    Sprint & T-Mobile Roaming Agreement

    in Network, Network Vision/LTE Deployment

    Posted

    3 minutes ago, Elijah said:

    Do we live in the same area? I experience this exact situation.

    East KY here. Check out the coverage map between Paintsville, Prestonsburg, and Pikeville. 4 lone Sprint towers. Pikeville is 3G, the two around Prestonsburg are Band 25, and Paintsville has a single tri-band tower. But the entire region has extended LTE via Appalachian Wireless with excellent coverage on Band 12.  Paintsville's 1x800 signal has amazing reach and creates a huge area of exclusion for the Extended LTE.  I don't mind as long as I can text and make calls, the frustrating part is when it hangs on when it shouldn't in the fringe areas and I can't make or receive calls. 

    Sprint & T-Mobile Roaming Agreement

    in Network, Network Vision/LTE Deployment

    Posted

    5 hours ago, Elijah said:

    I wish roaming would kick in sooner, or in areas where Sprint hasn’t brought up LTE. For example, in areas of a Sprint 3g only tower, it should realize there’s LTE signal and kick into that. 

    I wish.  I live with a native Sprint 1x800 signal that seems to go on forever, even though I'm surrounded by great Extended LTE. I wish I could use both simultaneously.  In fact, this makes some of the areas on the Sprint coverage map a lie. If the area has Extended LTE available, the coverage map will show that. But if native Sprint 1x is also in the area, you will never connect to that Extended LTE. 

    • Like 2

    LG V30

    in LG

    Posted

    I haven't gotten an update saying it's available.

    Sent from my LG-H932 using Tapatalk

    Go into updates and try and force it, earlier today it didn't work but just now it did. Downloading now.

    Sent from my LG-LS998 using Tapatalk

    LG V30

    in LG

    Posted

    I ended up keeping mine. The network issues are still there, but maybe I was being too harsh on launch. The B41 performance is a bit better than it was although I can't put my finger on an update that would have caused the improvement. The V30+ STILL sometimes seems to just forget to pick up LTE. For example, I have a spot that has a great B25 signal and most of the time the phone picks it up right away. But sometimes it just takes its sweet time, hanging out on 1x800 for 5 or 10 minutes until suddenly it realizes there's a 70dbm B25 signal. . It can be annoying. However, in every other way I love this phone. I love the look and feel. Quad-DAC truly sounds amazing if you have the right earbuds/earphones.  I've recently taken the time to really learn how to use the video camera and wow...  Been using it for work videos instead of the DSLR in some circumstances.  Hasn't slowed down a bit, still smooth. The blue tint when looking at an angle is there but I tend to use my phone straight on. I feel bad for all those "I look at my phone at a 45°" users.  Not the phone for you. :) 

    Network Vision/LTE - East Kentucky Market (Lexington)

    in Markets

    Posted

    On 11/13/2017 at 2:45 PM, fizzicsguy said:

     

    Going to take a breather, wait a week and try again.

    Friday morning I called support again.  After a 15 minute call, the final resolution was "you do not have Extended LTE because you have exceeded your 100mb roaming limit."  I knew this was the wrong answer, so i decided to make a nuisance of myself.

    I continued to call customer support over the next half of the day whenever I had the chance. I was always presented with either the "exceeded roaming limit" answer or I was told "there was a tower down" and that I should call back in about a week. I was always polite and patient, and I feel I educated several reps as to what Extended LTE is because most seemed to have no idea. I must have called a dozen times.

    Then Friday afternoon I received a call from someone at the OKC support center, asking what the problem was. They called me!  Now this was different i thought to myself.   I explained that none of my lines were no longer connecting to Extended LTE, specifically B12 via Appalachian wireless on any of their towers (this was what I had been telling support reps all day).

    She said "That's strange. Let me send this upstairs, and I will call you back when I find something out."

    Upstairs?  They have an upstairs!? This was great!

    Within 2 hours all of my lines had Extended LTE again. Problem solved. However I have no idea what the problem was. 

    Moral of the story: If you do not get resolution on a support issue, call support repeatedly until someone that doesn't have to follow a script notices you?

     

     

    • Like 7

    Network Vision/LTE - East Kentucky Market (Lexington)

    in Markets

    Posted

    On 11/10/2017 at 12:46 PM, fizzicsguy said:

    I was told today by an OKC support team member that my first ticket on this was rejected. They could not tell me the reason the first ticket was rejected. They opened another ticket.  I was told that it would probably be rejected too and that there was nothing else they could do.  My lines are all ok and not flagged for anything. I never used excessive data etc., etc. They can't see any reason why I am not connecting as Extended LTE via Appalachian Wireless Band 12. They offered me $20 off my bill.   I have native service while at work (and kids while at school) but not having service while at home or while traveling in the local area is a complete deal breaker. Anyone experienced anything similar to this? 

    Got a call back on the new open ticket this morning.

    Sprint Support: "I see here that the problem is,  (pause) you do not have Extended LTE data because a tower is down in the area. The engineers are working on it and things should be back up within a week."

    Me: "So one tower is not working?"

    Sprint Support: : "Yes, one tower in the extended LTE area."

    Me: "And that will cause me to not have service anywhere in the extended service area, no matter if i travel to an area serviced by another tower."

    Sprint Support: "Yes, that is correct."

    What??

    App. Wireless uses a fiber ring to provide backhaul to all of their towers, and none in my area are down. 

    This was Oklahoma City.

    Going to take a breather, wait a week and try again.

    ~sigh~

    Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread

    in General Topics

    Posted

    On 11/12/2017 at 6:46 AM, Trip said:

    I'm trying to puzzle something out about the Extended LTE thing Sprint is doing with US Cellular these days.  Maybe someone here has a better idea.

    My mom wants a smart phone for Christmas.  My parents, many of you may recall, live in US Cellular territory, which is the primary reason I am a Sprint customer, since service in that area is important.  Both are retired.  Now that Sprint has this Extended LTE thing going, I'm trying to figure out if I could put my mom on my Sprint unlimited family plan or if that would be a problem.  It's similar to the problem that I have going there; everything is theoretically fine if she's out and about in Farmville/Appomattox/Lynchburg/South Boston where Shentel or Sprint would have native service, and at home, the wifi works more often than not these days (it's improved in the past year).  The real issue will be those times when the home Internet is out, or if she is in the county (library, post office, traveling to and from aforementioned cities, etc.) where service would be coming from US Cellular. 

    Does anyone have a sense of whether or not that would cause a problem?  I can't find a policy for Sprint indicating what limits, if any, there are on the Extended LTE.  Thanks.

    - Trip

    I am in a similar situation. I work in an area with native coverage but live in an area with Extended LTE. I was told there is no 50% usage rule for extended service areas. For 4 months things worked fine, but as of a couple weeks ago I no longer have access to the Extended service. I never used excessive data, was usually under 5gig (combined native and extended). Sprint support says everything should be working fine and my account has not been flagged for any reason. I am now on my 3rd support ticket as they keep closing them with no resolution. Moral of the story: service in Extended areas is not guaranteed. So when it works, things are great.  But if there's a problem, beware. 

    Network Vision/LTE - East Kentucky Market (Lexington)

    in Markets

    Posted

    On 11/2/2017 at 12:11 PM, fizzicsguy said:

    No longer have Extended LTE with Appalachian Wireless on my lines.

    I was told today by an OKC support team member that my first ticket on this was rejected. They could not tell me the reason the first ticket was rejected. They opened another ticket.  I was told that it would probably be rejected too and that there was nothing else they could do.  My lines are all ok and not flagged for anything. I never used excessive data etc., etc. They can't see any reason why I am not connecting as Extended LTE via Appalachian Wireless Band 12. They offered me $20 off my bill.   I have native service while at work (and kids while at school) but not having service while at home or while traveling in the local area is a complete deal breaker. Anyone experienced anything similar to this? 

    Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread

    in General Topics

    Posted

    18 minutes ago, RedSpark said:

    Finally had a chance to listen to the whole event replay. This honestly sounded like a cathartic moment for Marcelo.... and Sprint employees are finally relieved to move forward on this new strategy of “one and for all” on the network buildout and deployment.

    Forget “getting better everyday”, perhaps Sprint’s new rallying slogan should be “once and for all”!

    Very interesting to learn about that Quality of Experience ranking tool he referenced.

    Taking all of the bloat of the business needed to happen, merger or not. Now that progress has been made on that, Sprint is in a position to execute a new network strategy efficiently.

    Exactly!   Now if only we see follow through with the attitude portrayed in the call.

    And +1 for using "cathartic."

    • Like 1

    LG V30

    in LG

    Posted

    47 minutes ago, jlbattagli said:

    I haven't had any radio issues, but I'm glad to see that security updates are prompt. Any way to tell if the KRACK issue has been addressed?

    Can't seem to find any info on it. Noticed the signal strength indicator is more accurate now. I think it was always showing a bit false high before. 

    LG V30

    in LG

    Posted

    Update just showed up for my V30+. Looks to be over 600 Mb.  One of the notes said Performance updates, hoping some of the radio wackiness gets cleared up. 

    • Thanks 1
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