ttwiitch

Tell them that item number. Starts with 0199....

 

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This is the correct one.

 

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Did the rep provide you with a confirmation number? If yes, go to sprint.com/myorder and enter your confirmation # it should start with DM14-

 

Order information will populate, check the SKU that appears and compare with the info in this thread. If it matches to the correct SIM info we provided then you are good to go.

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Verify that they are sending the correct SIM with the info users have provided. Sprint sent me an incorrect SIM already and another one that is on the way but still incorrect.

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Just ordered a Nano sim card from Sprint. Only thing they asked me what Device, how many gigs was the device and that's it. No mention of a Sku #. Took all but 12 minutes because i had to get transfered to order support.

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I noticed that as well, I will be very interested to see what happens tomorrow. Unfortuantely, I will be in town for work, then have a crazy busy evening with the family. I won't get to test it until after all the kids stuff is done and they are in bed.

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Wow, a lot has happened since Saturday morning. I worked with Exec support via Twitter most of Saturday, into the evening. About 9pm, they finally figured out that the recommended SIM is SKU CZ4114LWC, unfortunately, I was engrossed in the MSU-Oregon game so I didn't see the message until about 10p. I worked with them again Sunday morning and they are shipping the SIM to me. UPS has already scheduled the delivery for tomorrow.

 

I'm loving the device via Wifi, i think I'll love it even more as a phone.

 

Sucks what has been discovered regarding the engineering screens. What was done to get that resolved on the Moto X 2013?

Interesting. A couple pages back someone posted that the correct Sim is CZ2114LWC. Now its CZ4114LWC? All that changes is one digit from 2 to 4 :facepalm:

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The SIM item number has been confirmed a page or two back.

You're asking the thread participants to confirm what a customer service rep is going to tell you?

 

Ask a good question like, What will the next powerball numbers be.

 

Seriously though, give them a call and see. We aren't talking life and death stuff here.

 

Personally I think Sprint deserves a LITTLE slack here. It's not like they have extensive familiarity with carrier unlocked phones.

 

Patience, I believe, will pay soon™.

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Im going to order the Nano sim card now so by the time i get the phone, I'm good to go. So i just call Sprint and ask for Nano? They won't question me what phone for? If i say moto x pure edition will they give me a hard time?

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I hate this process. I love the phone but why is this SO hard and complicated. I'm broken on spending $400+ dollars on a device that will prob wont work with Sprint! Or very hard to ...ugh

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Doesn't really matter. Sprint is no where near about to deploy VoLTE....

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While it's not like this everywhere, real good to see b25 with such great speeds still...

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There's a lot of confusing information here to activate this device.

What would be the easiest and fastest way to activate this device on Sprint? I'm really looking forward to it but the hassle of the whole thing is turning me off....

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So one of the sore spots in Weston might finally be getting filled in. This tower had been 3g upgraded for about a year, and really makes a nice size LTE hole. All this time I thought it was just waiting on backhaul.. Turns out they are replacing the tower all together! Hopefully things will move quickly once it's up.

 

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No that was not an auto correct. I'm still connected to Clearwater B41 or sprint b25,b26 but when he changed the msid # my speed came back. Idk if it fixed my texts or calls yet. Also hes sending me a new note 4 due to my battery drain issues yaa...

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The only major difference the only major difference with advanced support worked on my phone this time

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I highly doubt the change in speed was from changing devices. I would expect should you return to the Note 3, you would see worse service than you are seeing now with the Note 4. The change is most likely explained by an increase in load on the network.

 

Do you know if you are connecting to Clearwire B41 or Sprint B41? SCP will tell you, and that will help in diagnosing the problem. Also, B41 may not be coming from the site closest to you. Your device will try to hang onto any B41 signal it can, even if a B25 or B26 signal might be better suited for your current situation.

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I can see the tower from my window lol soo something is up... lol I'm not far from traditional tower at all lol .2 to .3 of a mile from it and I'm really hoping they will fix it honestly

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My ping time is 78 to 180. It's very high as well and my signal levels are low unless im 1 block from the tower at the gym.

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I'm VERY happy with my 1 bar, amzing ping, anazing speeds at peak hours.... Anyone here complaining they only get 4-5 megs, hasn't had a taste yet of band41.

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Have you confirmed that you are connecting to b41 (spark) ever?

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Note 3 is a single band device that is not capable of delivering over 37.5mbs a second, so when you did see 50mbs+ it was probably giving you a false positive.

 

From the screenshot you posted, your on band 26 (which is mostly for coverage, and not speed) I can see you are at near the edge of service coverage. But regardless, if your getting between 4-10mbs, that is perfectly fine for almost everything!

 

Its hard to see a single band device like the note 3 achieving over 20mbs+ on Band 25 with that signal. But some users have been in situations where the phone prefers band 26 over band 25 and band 25 is less congested.

 

The nice thing about having a triband device is that your not limited to just that single band, you can actually disable band 26 and most likely idle on band 25. Even though I don't recommend doing that, it can help speed things up for you in that one location.

 

But regardless, if your not happy with 4-10mbs, I think you need to move on to some other wireless carrier that will offer those speeds your looking for.

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It most likely is site congestion. But 2-1/2 megs is not far off from the advertised B25 LTE speeds of 5-8Mbps. If you're not on Sprint B41, you just aren't going to see fast speeds on Sprint.

It can't be congested 24/7.... It just can't.

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Signal strength only matters to speed when the site is under capacity. If it is over capacity, it doesn't matter how strong the signal is. It's kind of like a freeway, with inner fast lanes (strong signal) and outer slow lanes (weaker signal). If the freeway has a 75 MPH speed limit, it doesn't matter when there's so much traffic that you can only drive 20 MPH in the fast lane. The whole freeway is moving 20 MPH. Once traffic clears, then the faster lanes (strong signal) can move faster than the slow lanes (weak signal).

 

In wireless, if there is zero other traffic, then the perfect signal in this instance maxes out at 37.5Mbps, and we will say the weakest signal is only capable of 1Mbps. However, if there is so much traffic that each user can only muster 2Mbps of the total throughput, then all users will be limited to ~2Mbps, except those with the weakest signal which will still just be 1Mbps, or less.

 

So the throughput speed your device experiences is first most impacted by capacity, then signal strength. It is possible to have a perfect LTE signal and have virtually no data throughput at all. I have this happen to me in Denver on AT&T at least once every trip.

 

B25 on Sprint in this market is 5x5. Only 37.5Mbps throughput. That means everyone on that sector is sharing one 37.5Mbps connection to the internet. It doesn't have to be very dense. You can have just a few heavy users, and bam, you're down to that speed.

 

If you find that B25 works well on most sites in the area, but just not this one, it is possible that there is a problem with the site. Either way, I'd report it to Sprint. Tell them it is consistently slow. Get a ticket opened up for it. Insist on a ticket number. And write it down. Also, report it in the Sprint Zone app every week or two. If they close the ticket number in a few weeks and it doesn't improve, open one again. If you have multiple lines, report from theirs to Sprint Zone app too. And maybe if you have friends on Sprint also on that tower.

 

The more reports they get, the more likely it will appear urgent and they will do something about it. Because if it is just a site hardware or configuration problem, this will get them to take care of it. If it's just over capacity, this will increase the chances of getting your site moved up the priority list for upgrades.

 

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Yeah, it's simple. The site is busy. 2.5Mbps is not horrible for B25 in an urban/suburban area during the day. It's normal. B25 speeds are mediocre until there is ample B41 and/or additional B25 LTE carriers are added. At sites with just one B25 LTE carrier or one B25/26 combo, you shouldn't expect much. It will get better as other bands get added to the area. Your area may need more density too.

 

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