Heheheh. Sounds about right. My office is right by that particular mall if it's the one I'm thinking about (TTC?), and we have a bunch of Verizon lines. Not even LTE, EV-DO. It's nasty.
I can't remember if Crabtree is worse or not for Verizon, but I know on AT&T you can pull 10+ mbps on HSPA+ reliably over there...