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Pillowsplat

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Posts posted by Pillowsplat

  1. I have not changed service since 1988. I would never defraud our service men.

    In my mind it is a fair question. I thought maybe someone may have insight into a sprint program for such instances.

    Heck I even asked why the company didn't have a Sprint deal. Just cause Sprint wrote it in the contract doesn't mean you can't ask. Over those 25 years I have spent $35000 in service and who knows how much in phones to use that service. In my mind. $200 + $350 = $550 for a phone is laden with "wiggle room"

  2. New job. They handle the phone allowance as a corp phone so I will close down my current Sprint line.

    My plan was to sell my S3 on ebay and just take it in the shorts cause the breakeven is 3 months.

    So my question is has anyone had any success negotiating the ETF down.

    Any help would be appreciated.

    Thanks

    John

     

  3. Not whinning and I have also been with Sprint since Sprint Spectrum days and a little Ericson always out rubber antenna. Say 1989. I'm a loyal customer. A good customer is the one who gives you feedback and a chance to correct your service.

    I read the rules.

    My comment was directed to the recent flurry of central MD comments. It's not whinning it's reality.

    Results are what matter.

    We had some great progress in the Baltimore / Washington / Shentel area. Results have diminished of late.

    Could be a bunch of things.

    You never know who reads these posts. Can't hurt to provide a pix with facts.

     

    • Like 1
  4. Frederick should come online (4G) shortly according to Sprint. May have nothing to do with it, but 3G in Frederick is almost unusable for me. It's not that Sprint customers in Frederick just WANT 4G, I can safely say that we NEED it.

     

    Ok I was getting a great physical signal in Frederick md. Checked on my signal check pro

    1xrtt - 68 dbm

    Evdo - 61 dbm

    But I couldn't get a Web site, speed test, s4gru to load up.

    So I called *2 to ask for help more to establish a ticket with sprint.

    Here is what the CS guy suggested.

    He went thru making sure my mobile and data settings were correct. They were.

     

    Checked my zip code/network functions. Ok.

    Turned off wifi. Ok but it's always on. Then he said let's take it off LTE / cdma and put it on cdma . Eeeek that's sacrilegious! I did which rebooted. He called back.

    Now try a Web site. Bam worked.

    Checked data

    My speed test was 1.1 mb down. . 7 up.

    Ok network gurus splain that one.

     

    • Like 1
  5. Way back in this thread someone mentioned an Airave tech help number. I saw you talked with sprint. My experience the Airave guys are very good. Ask for Airave guru. Describe your problem. Then let him trouble shoot. They know the AR / networks / phones very well. They had to flash my Airvanna 2.0 to unsuck things. I have always had success with them. You unit may be toast. At this point you need a pro to trouble shoot it step by step.

  6. 1st off a good salesperson works by crafting his opening to uncover his potential customers needs. Asking questions to uncover his Potential customers needs. Then a Great salesman WILL craft his 'questions' and 'close' to sell the things that make his company the most money. A major part of successful sales is the Gross Profit margin. A sales person has to move product and incorporate bottom line into his thought process.

    I expect management doesn't tell its sales people how the deals are crafted between Sprint and Apple or Sprint and Samsung. But common sense would lead you to believe Apple's deal is not as good as Samsung's per unit to Sprint. Manufacture incentives on a specific phone probably doesn't make a lot of sense at the store level. The fact that the customer walked into your store is a huge buying signal. He/She has probably decided on Yellow. The Phone is just the tool to use yellow.

    As for this incident. I have fat fingers. The salesman was probably doing him a favor by suggesting a bigger screen. Now maybe "since your a FAT SLOB you need a S3" might not have been the preferred ass kissing. The salesman probably just had to deal with the typical front line retail horseS^^%$ and snapped.

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