MellyMel

Wow, I'm currently going through the same issues. Since October 1st , I can't make/receive calls or txts in certain areas of NYC. First they said there were outages by me and now it's these upgrades causing all these issues. Someone at OKC finally told me the truth and said these upgrades in my areas are not going to get done until Nov-Dec. I wen't to a Sprint store as instructed by them as a last resort, because they said it was my device! I knew it wasn't my device, but went ahead anyways and the tech clearly said there's nothing wrong with my phone. All we want is the truth, not the back and forth game they continue to play. Every one you speak with at OKC have been trained to respond to customers the same way and in the end don't have a solution. The word "Escalate" doesn't do crap to get your issue fixed. We have to sit and wait on them until they get it right! See you next year!