SardisTel / Fuzion WARNING
I am a customer of one year because, so far, I have not found other viable rural Internet options. Sardistel (now Fuzion) knows this to be the case for most of their customers. They are rude, infuriating, incompetent, and demeaning. Doubt me? Call (256) 400-0011 and press '1' '3' for residential internet technical support and sit through their scolding.I am their best-case customer -- a technical professional who requires zero hand holding -- just take my money and provide service as promised. But I have *monthly* complete service outages on the 23rd. They bill me with automated precision on the 15th but always fail to complete the loop with Verizon (or maybe pay the Verizon bill?) to authorize my re-sold Verizon service to continue to operate for the next paid-for month. Usually I get cut off on Friday nights at midnight and SardisTel business hours are M-F. It is *mandated* that service problems be filed using their online ticketing system (how does one DO that exactly if you've got a complete service outage?) but no one responds to these tickets in a timely manner regardless of the urgency marked for the ticket. Best you can do is hope to get their after-hours answering service.The owner's name is Warren Sandusky, an Auburn Alum who apparently resides near Guntersville, but I have yet to find a means of contact to address my issues. This is the WORST business I have ever dealt with.If you doubt any of these claims please sign up as a customer and experience first hand for yourself.William D. Ezell,dissatisfied customer (until other options are found)BTW -- I work from home and need the unlimited data plan which is not currently offered directly by Verizon, else I would not deal with these yahoos.
