MarcNJ

I'm a Sprint customer (T-Mobile now?) and I just recently upgraded from a Pixel 2 XL to a Pixel 3 XL (running Android 10 - haven't yet upgraded to just released Android 11 yet). Since I've started using the Pixel 3 XL, I'm having all sorts of signal strength issues and dropped calls. While driving, my calls drop sporadically but frequently (in places that my Pixel 2 XL never dropped before). I was just in the supermarket (in Northern NJ) earlier, and discovered that my phone was constantly losing it's LTE connection when it was in my pocket (I would take it out to look at the supermarket app, and it would say I was offline until it regained an LTE connection). It's pretty frustrating since this is a brand new phone that I spent a good amount of time setting up. I am not sure if it's just a defective phone, or something else perhaps. Some thoughts about maybe what might be causing it: - could it be the case I bought? I don't think so since I took it off in the car once and still seemed to have dropped calls - On setting up the phone, I noticed two options that my Pixel 2 XL didn't have (WiFi Calling and VoLTE) and I've enabled them both. I thought I recall reading that VoLTE is possible now with T-Mobile's network. Could either of these options be causing the issue? - Could my phone somehow be roaming on T-Mobile's network in general and they have weaker towers in my area, etc.? Google has offered to replace it, but I have no idea if it's the phone, or the network, or something else, and would hate to get a replacement, spend all the time setting it up again, and then find out I'm still having the issues. I'm almost debating going back to my Pixel 2 XL since at least it worked! Definitely very frustrating! Any thoughts/suggestions/ideas/troubleshooting? Thanks!

Actually just went roaming again in the last few hours and downloaded the Signal Check app - see attached for results. Any thoughts? Thanks!

Completely forgot about this - enabled it and now at least I don't lose MMS messages. Am going to update to Android 9.0 Pie and see if that helps, and otherwise might get a replacement phone. Or might just live with it...haven't decided yet. Will also try Signal Check app next time I'm roaming at home to see what network I'm connected to. Thanks!

I have a Pixel 2 XL BYOD device on Sprint's network and live in Northern NJ in a townhouse. In the last few weeks, my phone has started to roam in my townhouse sporadically...making it much more difficult to use since MMS messages don't download automatically (and when I click to download them manually, they come through all out of order, with the wrong time stamps, and several times have completely failed to download and I've lost the message). Two separate Sprint chat support reps told me it was a network issue / tower outage, although after a month I doubted this and called Sprint's Executive office and was told there was no network issue / tower outage and that basically it is what it is and they couldn't really help me. They opened a network ticket for me, but the executive offices rep basically said nothing would come of this. I'm wondering if perhaps something happened to my phone that could be causing this, since otherwise the only other explanations it seems are there really is something that happened with a tower, or something else is causing interference outside of my home (since I haven't changed anything in my home) - but if it's either of those it doesn't seem as if the problem will get resolved since I doubt Sprint will do anything. Anyone know of any way I can troubleshoot this or test to try and find out if it's a problem with my phone vs. the tower/network? Maybe a signal strength app, or something else? Or any advice at all? I'm on a grandfathered plan with Sprint that is a really good deal and would prefer not to have to switch to another provider and lose it, but on the other hand also want to be able to actually utilize my service. Any help/suggestions/advice is greatly appreciated. Thanks! P.S. I haven't yet updated from Android 8.1 to Android 9 - just haven't had the time to do it - not sure if that will really make a difference, but just wanted to throw that info in here. I have done a profile and PRL update on my phone under carrier settings though.