Super Dave

Your response is what is wrong with Sprint today. Instead of rectifying all of the issues they are creating they just plod along alienating customers, and then wish them well as they leave. You can only bleed so many customers before you have no customers to provide a profitable service to, not good business sense. My problem with the way they are going about their upgrading is in the areas I work and live they take out towers and for several months the service is is not usuable, and I am supposed to be happy to pay my bill? There has to be a better way to roll out upgrades without the turning the phone into a paper weight. I had great 3G service, then every time I see 4G come on it is only a matter of time before I can't use my phone at that location for months, and I am not just talking about the network, droppped calls and incomplete texts. How is this beneficial to anyone? I know, good luck and so long.

Whenever I go to the East Gate Shopping Center (Nixon Drive in Mt. Laurel, the Home Depot) to pick up my daughter from work 4G pops up on my phone but it is totally useless. I can't even complete a speed test 50% of the time, it gets 0.13 Mbps down the other 50. Totally unusable, has been for almost 4 months now, and when I contacted Sprint they reply "Good News, that tower is being upgraded and should be done in 90 days!" 3 months plus the 4 already equals 7 months, I can't believe for 1 second that they spend 7 months on one tower. They really botched the transition. Every time I have noticed the 4G on my phone initially it would be fast, 18 -20 Mbps down. Then, about 2 months later it becomes unusable for 30 - 45 days, then it comes back at around 8 - 10 and settles in around 6. I really lost any confidence they have a plan or really know what they are doing, my contract is up in June and all the other carriers are dropping their prices so I can see us leaving, we know how much data we need in a plan now...

Well sitting on my toilet in Maple Shade I just got 13.7Mbps down and 2Mbps up. Now if it holds true to form within a week it will be around 0.12 Mbps down as they "fine tune" for about a month. It has happened to me everywhere I travel in the area, great speeds then almost no speed for about a month. When I contact Sprint they inform me each and every time they are fine tuning. I just have a hard time understanding how it goes from blazing to messed up for so long, and they wonder why people get pissed.

Been having real problems with the signal in Mt. Laurel, in Eastgate by the Home Depot, corner of Lenola and Nixon. I pull into the parking lot and the signal jumps from 3 to 4G and back again. The speed jumps from 0.02 to 5.60 Mbps. Last night I couldn't even run a test, came up connection issues. This has been going on for a month, seems ridiculous to ruin the network while claiming they are improving it.

Nice speed, I pulled into the Home Depot in EastGate and was surprised to see 4G on my phone, checked the speed and after 2 failed tests I got 0.11 Mbps down. Useless, I couldn't update the PRL or Profile, network is horrible now.