With TMO when you call in for help the first time you are designated an experience center (call center) and also a specific team/person. Each time you call they will do their best to get you back to the same person (or team, or experience center) pending time of day and busyness. It’s 100x better than the off shore crap Sprint does. Not slamming Sprint - just my observation. Sent from my iPhone using Tapatalk