rdcrds

What 3rd party retailers choose to do is their business. The marketing model that Sprint is adopting will gain a lot of traction before long and even the 3rd party retailers will abandon the subsidy model. The subsidy model is a rip off model. Always has been. I hated being bound by a 2 yr contract.

 

And as a staff member, I ask that you would please be respectful to other members here. We are here to dialog, not be vindictive over this or that. Members on this site have called for the end of carrier subsidies for well over a year before One Up and Easy Pay were introduced.

 

 

Sent from Josh's iPhone 5S using Tapatalk 2

I am happy on the framily plan once they fix my bills ill be happy with it. I am not happy with the network but that is another story. I have no way to do a 2 year upgrade since i gave them all up to be on the new plan. But when a sprint reps makes a post that because best buy is getting framily that means upgrades are going away. Again i have no reason to care if they do or not. I just know if a conference call was made to 100's of sprint reps that this was going to happen you and me both know there would be rumors of it in the net and at this time there are none.

Sprint reps make no money on upgrades so i respect that they want this to happen but the fact remains that everyone you talk to besides the reps on here say that both will be around for a long time both 2 year upgrades and framily. this gives people a choice of either contract or no contract.

Unless there is a press release or a legit source stating contracts are going away with sprint on such and such date it is a rumor.

Time will tell but just because Best buy is expanding to carry the framily plan and also offer the other payment option does not mean contracts are going away it means they are expanding there business

Framily and Easy Pay are coming to Best Buy. I had it confirmed yesterday and have a meeting Sunday morning to go over the details. From the the 10 minute conversation I had with my Sprint Rep it will be rolling out by the end of March.

 

Sent from my Nexus 7 using Tapatalk

Make sure you tell the sprint rep on here that you also will be offering upgrades as well as the my way plan which is what the manager here told me they would be able to do. He seems to think best buy will not offer upgrades but the my way plan is still there and not going away soon

Finally some confirmation to what ive been saying for months.

And what would that be? that they are also going to offer it? Like i have told you in other threads before they get removed is your rumor is just that. If there was some huge conference call there would be a leak that subsidy is going away in full.

So again tell me why best buy getting easy pay framily as well makes a difference? I asked the lead manager at ouR best buy the other day and she said they will be able to offer it and also OFFER UPGRADES AS WELL JUST MORE TO OFFER.

I would make a post on this subject again but it would get taken down for speaking the truth so why bother right?

It was march 14th with a possibility of being pushed back to Q2 because of issues with national retailers systems and training. Multiple reps here in different channels and areas have heard this so i guess we will just have to wait and see.

 

And the reason contracts are being still sold is because it takes time to coordinate the change, while Retail is ready telesales will not launch until Q2 and who knows when national retailers will be ready. They will be sold up to the date contracts are stopped just Verizon signed up for unlimited data up til the day they stopped.

 

You can believe us or not but look at every move sprint/the industry has made and its obvious where things are going.

As the reps told me they still sell the everything my way plan which has a contract and sprint has no intention on pulling that plan. If they only offered the Framily plan that would be different but there is nothing in the memo's about the everything my way plans going away. They may stop down the road offering the plans but nobody will be made to leave there plan for framily. Think about it someone has a 4 line ed 1500 plan with contracts etc and sprint says sorry no more contracts you need to move to framily plan.

Those people for the most part would say screw it and leave. Many people like the contract and pay a little more and sprint can't afford to lose millions more of people due to making them switch to the framily.

At the most they will let those on the ED1500 and ETMY plans stay there and renew and just not push those plans but from what we have seen there is no intention t do away with them.

Check the ops post in this thread it spells it out very easy. If there was a legit rumor of them doing this it would have leaked out end of story!

Well when i rad a few reps on here who said this would end come March or 1 said they have 100% confirmed by April i still took it with a grain of salt. You do not see them post in this thread cause what they said did not happen as of now. But i did drop my ED1500 plan for a few reasons but not because some reps at sprint said the end was coming. Always take what a rep says with a grain of salt.

Anyway again i spoke with a higher up rep at sprint in sales and marketing and again was told they are leaning people toward the Framily plans but contract plans are going nowhere. If you need proof just go sign up for a everything my way plan and get locked into a 2 year contract now. They are still selling those plans and if they were trying to really do away with those then that plan would NOT be around still to sign you up for new contracts. So those saying when the S5 comes out they will pull the plug i call BS cause they would not be locking people into new contracts now then a month from now yank them out.

So I learned wading through all this belly aching is that my bill will be too much and nobody will want to fix it. Cool. Sent from my Nexus 5 using Tapatalk

haha no not really just a pain to get it done. I mean it is really hard when a account manager tells you to wait and the credits will come rather then her just fix it. They must have been told to not do them over the phone or something cause she did admit i was right but used the excuse the system will fix it for you. I have no doubt the system will get fixed but i doubt they go back to bills that have printed and are due now and fix them.

I mean if someone goes ahead and pays there bill now if it is due in a week or so i doubt sprint is going to go in older bills and just give you the credit.

As its been stated you just have to hang up and keep calling till you get someone who either knows what is going on or at least like mine last night noted my account if it is not fixed in the next 10 days for me to call back.

There is nothing underhanded its the fucking outsourcing. We were all sent this memo weeks ago.

 

 

In store we fix this daily, skip care and a get a rep, build a relationship and he will take care of you. I go out of my way to be the first line of contact with my customers that repeatedly work with with me and make appointments.

 

 

uploadfromtaptalk1393286758737.jpg

thanks Rocket for the post of the picture cause i read the whole thing to her word for word where it says to manually give the credit but she still would not do it.she said it it is not fixed by 2 days before i pay my bill to call up and reference the # i gave her. She still claims they were told not to credit yet cause the system is going to credit it soon and i would double dip by having her do it and the system lol So she did note my account if not done in a week or 10 days to call up and reference her number and they will do it. I still think she was being lazy

Well after the 4th call today i talked to someone finally who had a little clue lol but she STILL WOULD NOT CREDIT ME she said they are aware of it and that bills will correct over the next week. Well i doubt 99% my bill which printed is going to by some magic change and drop $270 for 9 lines. I mean what if i paid today? then i guess it would be a credit. But as i always do i have them note my account and the lady gave me a reference number to her note she put in my account.

I always have them note my account cause if it is not noted then it never happened. Anyway anyone really believe this will change by its self?

Jan 17-Feb 16-Non-Prorated Charges    

(941) XXX XXXX     Sprint Framily Plan - Unlimited Talk & Text $0.00  

Sprint Framily Plan MRC $55.00

Framily Discount -$30.00

1GB 3G/4G Data $0.00

========================================================================

Feb 17-Mar 16-New Single Plan   (941) xxx xxxx    

Sprint Framily Plan - Unlimited Talk & Text $0.00  

Sprint Framily Plan MRC $55.00   Minutes - NIGHTS STARTING AT 6PM $0.00   

1GB 3G/4G Data $0.00  

As you can see 1 month is fine of the bill but the other is not. Anyone really think i am going to see this change without them doing it manually? i think she was just being lazy cause she used the excuse that she was told not to issue the credit cause then the system will and ill get double -30 lol yeah okay i have swamp to sell too

Go ahead.  Leave.  Get a representative sample, and you will find more of the same customer service from other national providers.

 

Face it.  These front line jobs suck.  They do not attract talented people who want to work in the wireless industry.  The workers are just trying to make ends meet in unsatisfying jobs.  You may be better informed than they are.  Fine.  You may have to do a bit of work to point out that info.  Fine.  Get used to it.

 

Now, as to your post, you are more and more becoming a malcontent in The Forums.  We know that you are apparently not happy with the retirement of contract subsidy plans.  But we do not host Sprint rants.  Read the rules.

 

AJ

I expect it from a customer service rep. I know many of them are not up to speed but we are talking about calling account services which is the last place before you leave then talk to a manager and that person tells you to hang up and in 30 minutes a Lead account supervisor  will get back to you in 30 minutes.

Its not about the $30 credit i can see them getting that wrong. But this guy had the nerve to tell me there is noway you are getting 9 lines at $25 each that it goes 55 50 45 40 35 30 then 25 for lines 7-10 (only) and when i told him he was wrong he told me let me let me read it to you. He even got smart about it and he was a lead who must live in the north pole to say to me how can you think you are going to get 9 lines of service at $25 per

There is nothing underhanded its the fucking outsourcing. We were all sent this memo weeks ago.

 

 

In store we fix this daily, skip care and a get a rep, build a relationship and he will take care of you. I go out of my way to be the first line of contact with my customers that repeatedly work with with me and make appointments.

 

 

uploadfromtaptalk1393286758737.jpg

The problem with my local stores they do not do billing LOL they will sell you a phone even fix but if you mention billing they say call *2

Wow I'm surprised this is still here. Staff must be sleeping...

Honestly if the rep doesn't know what they are doing simply hang up and try again.

They can delete it if they want but everything i said was true. How can a last in line account manager the person who is the lead of that department be that clueless?H It is the guy you get switched to when the account manager can't fix your problem. He is the supposed last in line guy.,

I must say today on the phone with sprint was the worst. I had a hard time getting them to credit me the 30 on each line that was charged $55. I was nice about it at 1st but the lady refused to fix it and said she will escalate it to a super! will this took the cake.

30 minutes later he called me and said you have a issue with your bill? and i explained how my lines should only be billed $25 a month cause i have 9 lines of service. He then got smart and read me the plan about $55 for the 1st line then $50 for the second line $45 for the 3rd etc etc etc. He then had the nerve to tell me that only lines 7-10 get $25 the rest of the lines have to pay 55 50 45 40 35

HE EVEN HAD THE NERVE TO SAY HOW COULD I EXPECT TO GET 9 LINES OF SERVICE FOR 25 EACH!!!!!!!!!!!!!!!!!!!!

wELL I TOLD HIM I WAS GLAD THE CALL WAS RECORDED cause i went off on him. He was being a smart ass at 1st but then was so totally clueless. PLEASE i really need to work there. I am so tired of knowing more about sprint then even lead account managers there.

Can you imagine him tell me only lines 7-10 get it for $25 the rest will have to pay 55 45 40 etc. I told him what if all 9 of us were alone who would decide who pays 55 and who pays 25? he then said it would go by who signed up 1st!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and that the people who sign up 7-10 are the ones who get it for $25 I FINALLY ENDED THE CALL WITH IF THIS IS REALLY RECORED please take this guys job as being a esculation manager cause he does not deserve it and i hung up and called back.

Sprint wants to know why people who have been with them for 14 years leave? all you got to do is talk to this account manager who is lucky to have a high paying job and be clueless at the same time.

They can delete this anytime they want but there was nothing in this that was a lie or a reach.;

This was a lead account manager who calls you back 30 minutes later. He should know at least as much as me.

If it was a account rep that is 1 thing but not a esculation manager who calls you when all else fails.

You've been with Sprint for 14 years and you didn't know your bill was paid ahead? That's the way phone, cable, internet, etc bills work ... And has always been that way!

 

Sent from my EVO using Tapatalk

Umm i have been on the same plan for 13 years plus and it was never ahead when i got my bill each month it was for past service

Like last months bill was from dec 16 to jan 17th and the bill date was jan 20th and had to be paid by like the 5th of Dec so do not tell me its all billed ahead cause mine was never billed ahead or there would be no need for when my plan changed to bill me ahead DUH i mean if i was billed ahead from the past 13 years i would not have had to be billed ahead now its just common sense.

My experience moving to Framily was also less than savory. Clearly it appears they're trying to force the first month at full price to pad ARPU before it drops from the new plans. Had to call and be VERY persistent to get my first month at the correct rate. It "only" saved me $50.

Oh i am not worried about it i will call tomorrow when the weekday people work not the weekend know nothings. That really is no issue as ill get it taken care of but this billing me 1 month ahead is not to my liking. I had no idea my 1st bill will be almost 2x what i thought cause of ahead billing. So i do not plan to leave sprint so i would always be paid ahead when i was just always paid up.

I mean i am still on contract and when i switched to this plan nothing was ever made about this to me. Cable does this crap but a place i have been with for 14 years now wants to charge me a month ahead is not what i like.

Waiting for tomorrow to call in and get my bill fixed. They messed my bill up really insane. I even had a rep tonight tell me i had to pay $55 per line for a month or 2 till they get it fixed LOL i really did laugh at him and told him they are fixing that. Well i called him because i was NOT AWARE of them doing a MONTH IN ADVANCE???? I mean really now. The lady told me i never changed plans in 13 plus years and i have never seen it before but my bill is almost double as it shows this!

Jan 17-Feb 16-Non-Prorated Charges   (941) 585-XXXX     Sprint Framily Plan - Unlimited Talk & Text $0.00 

Sprint Framily Plan MRC $55.00  

Framily Discount -$30.00  

1GB 3G/4G Data $0.00  

Feb 17-Mar 16-New Single Plan   (941) 585-XXXX     Sprint Framily Plan - Unlimited Talk & Text $0.00  

Sprint Framily Plan MRC $55.00 

1GB 3G/4G Data $0.00  

As you can see #1 i was charged for 2 months my current and 1 in advanced. Also on the 2nd 1 you can see they charged it $55 but forgot to take the $30 off which is what the 1st rep had the nerve to tell me that for a few cycles ill have to pay the $55 even though i am on the plan with 9 lines since the start LOL i mean really after i explained it to him in account services he said nothing he can do.

I know better then to try and get my bill fixed on a Sunday but i wanted to know about this ahead of time billing. In 14 Years with sprint and all lines are still under contract i have to pay my service ahead of time as well? sure if i leave they still get paid i understand how this works as my cable does the same thing bill ahead of time but you would think after 14 years i would not have to pay ahead as if i did leave all my lines are still under contract.

Anyway my bill is like $660 and it should be like $290 but there are other issues which ill have them take care of but WHY? do i have to pay 2x bills to start? i never seen this in ANY PRINT nor was ever told.

Thanks.

I haven't heard an end date to the waiving $15 promo, but i have heard that the day for subsidies ending may not be as firm as previously thought and may slip to Q2.

 

Sent from my LG-LS980 using Tapatalk

 

LOL What i think will happen is they will just not offer it anymore maybe but those who are on a ED1500 plan and want to keep going with it and not change can do so. Think about it If they were to force them to go off then ED1500 plan people could etf out free cause it would be a breach of contract. None of the other big carriers is doing away with contracts totally. They want to keep people not get rid of a mass of people. And also the everything my way plan that people got and paid for and still can get with unlimited data for life are not going to be happy.

 

As i said they will just Gran Father those in and just maybe not offer it anymore. But the back peddle has started and if i were a betting man i would bet those on ED1500 and the ETMW plans will be able to keep them and not be forced to switch off and still get upgrade.

 

Heck the tablet plans have upgrades i am on the $5 tablet plan and can upgrade in 18 months lol if that time comes and no upgrade were there then they lose my 2 lines cause i would just leave.

 

They can stop offering the upgrade plans but i doubt very much they will stop the people who are on them now from still being able to use them and stay on them.

I am still looking on yahoo and goggle for any rumors of the subsidized phones going away all together at sprint. NO matter how i search it is not out there even in rumor. Either it is not going to happen or it is a well kept S4GU secret lol

Switching to Framily makes sense if we are going to loose phone subsidy. Is there a solid indication that this will happen? If so will it only happen to SERO/EPRP customers or to customers with plans like Everything Data 1500 as well?

Nope just a few workers at sprint saying it in this thread. You can goggle it or search the net anyway you want but nothing comes up about it. So i would think if it was true and going anyway in a month or 2 there would be some rumors from the big places that report the news. I think it is more speculation since again there is nothing on cnet bloomberg or anywhere you goggle about it.

really not sure this topic belongs in this thread. I mean i clicked on reading it to see if anything new was posted but some off topic stuff only.

FYI, your post has been hidden.  It has not been deleted, so it can be restored if staff decides that it furthers discussion.

 

The problem right now is that your post serves as promotion for what AT&T is offering.  The same could be said of lots of other recent threads and posts involving T-Mobile.  S4GRU wants no part of that, as S4GRU does not intend to be a wireless provider shopping site.  If that is what you seek, there are plenty of other sites that specialize in that type of information.

 

AJ

My only point of the post which to me is not big deal i really do not care but again it is fine i do not need to post it i was just wondering as a sprint customer how will sprint try and keep those or get new people with that info out now.

But again ill stop about it i follow rules so i will not post about it again till or if it is able to be done.

Well 14 years with sprint i am not a troll i have posted and paid to be on here. i sure do not want to help AT&T but it is a fact but ill let it go.

Now we are not allowed to show that AT&T is cheaper for 5 lines with data now? why can't we talk about it here? you deleted my post like that!

I just wanted to state the NEW AT&T plan for 5 lines is the same price as sprints with more Data and wanted to ask people what they think sprint will do what is wrong with that?

You misunderstand my point. I never said that the $20 per month "unlimited" data surcharge would go up in price. No, I commented against those who are seemingly complaining that Framily plan costs would increase their bills. I pointed out that most -- except probably those on "referral" plans -- could lower their bills. Any cost increase likely comes from their insistence upon "unlimited" data, for which they now must pay an additional $20 per month. And that additional cost is justifiable, as "unlimited" users are a burden upon the network, affecting capacity for everyone else.

 

I do not have a "chip on [my] shoulder." That is a product of envy. I do not envy other people.  I tire of other people -- especially those who cannot see the larger perspective the way I can -- and that makes me a grumpy guy who is getting old.

 

If you are asking Sprint customer service for definitive answers, you are in the wrong place.  S4GRU intelligence and knowledge cannot compete with that of Sprint reps in store or on the phone.

 

 

AJ

Oh i ask them stuff to have my account noted. I have been with sprint for 14 years and sadly i know more about stuff than half the reps who work in the stores. I call up like i did with the subsidy thing and ask for a account sup and then when they insist they are right i say well note my account of such.

I had to do this years ago when a rep swore up and down that old F&F plans would get to use Android phones within the year. Well we all know that never happened so they gave me a sweet deal to move to ED1500

But i moved 9 lines to Framily because it is way cheaper. 2-3 lines maybe not but 9 is. And i do factor in phone costs. I will NEVER get a phone on easy pay. When i get a phone it is mine till i get a new one. I take good care of my phones. I have right now a Note 3 so lets say a phone comes out in May that i want. I will buy it new on ebay. They always sell cheaper by about 100$ on there plus no tax and are new sealed in box. so lets say i spend $600 on a new phone. I keep all my phones MINT they are protected and therefore bring a good price of around 350$ or so and keep doing that.

So its all good and yes people who move with 1-2 lines will pay more but if you try hard and post your ID on sites that allow it you can add people quickly to lower your bill.

Lastly i will hold at 9 lines cause i pay for all 9 lines and do not need someone else as it makes my bill no cheaper. Plus the fact if 1 day someone i know wants a line of service ill have 1.

Thanks to all that help on here it saves time when you call clueless reps.

Well, I doubt that you will be able to stay on your grandfathered plan for long.  I get the impression that the new Sprint does not want to have these old plans on the books for years to come.  So, the quicker that Sprint "rips off the Band-Aid," the faster that plans in the billing system will get simplified and consolidated.

 

If that is the case and you ever wish to make any change to your account -- such as swap in a new handset -- then you probably will be required to switch to a current plan.  As I have been saying, "unlimited" data users are going to have to pay a greater premium for their usage.  Thus, if you want to save money, you will need to find a way to get your on network data usage under 3 GB or 1 GB.

 

AJ

You seem to think that paying 20$ per month for unlimited data on the Framily plan will go up in price. Well i called in and asked that since there is no contract could they do this. Now while they can change prices as much as they want the account services sup had doubts weather that would happen anytime soon since they just are now starting this 20$ unlimited and the New plan.

Also weather you are a Author or whatever you seem to have some chip on your shoulder with all your replies to people.

RALPH

PS also i asked if this would create a ETF out free for those still on contract and even with the i doubt it will happen anytime soon i also got the Yes it would.

They would create in the next 2 years so many people who could ETF out freely that i do not see it happening soon.