diagoro

So in order to get an adequate signal, I have to continually update my phone (like it seems you do). I'll admit that the note 2 is a bit older, but there is no reason Sprint can't support devices they sell. I've had reception issues non-stop with Sprint, regardless of phone. It looks like it's not the device, tower, or bandwidth. Clearly it's Sprint. I appreciate the response, and understand where you're coming from. But I'm not signing any new contracts with Sprint until I see proper support. Not just reception, but CS and other aspects. Probably time to move on anyways, considering I get .30m down where I'm moving, and my support experience has been the worst of any company yet.

My experience is completely different. They may have provisioned 4GLTE near most freeways (though my issue is currently next to the 57). But quite a few other areas seem to be sparse, at least the areas I visit. Vast parts of Anaheim (not near Disneyland), Stanton, Garden Grove, Westminster, and Huntington Beach. As I might have noted earlier, I will be moving to the north-east section of HB in a few weeks. Have been on 3G every time I checked. It's weak enough that stepping into a store dumped me into roaming.

I was mistaken if this is the case. Do you know of a reason for it? Seems like a step backwards.

Appreciate the response, and agree about the first tier support being unable to help. I find fault more with Sprint's support ethic, where reps seem to have the ability to say anything at any time, regardless the situation. And yes, my Note 2 is a bit older. But regardless, I had decent service at home, and now I'm stuck on .60m 3G. This would have been solved if someone at Sprint actually tried to resolve the issue, rather than say "we're in a network upgrade process, please bare with us"........ I've been out of contract for a few months. And while I'm heavily interested in the Note 5 (aside from hardware changes, which mystify me), I don't see myself signing a new contract with Sprint. Especially when they only offer one antenna Spark service going forward. All the services have issues, but Sprint takes the cake thus far.

Update.......tried contacting via tweet again. Received a call from the tech department stating there IS a problem with the tower closest to my location. They state it's either a power issue, or 4G is faulty. Either way, it's being worked on now.....

Not only that, but the rep also stated that "all carriers will have single band phones" (as Sprint is doing with Spark). Seems that was also wrong.... Oh yeah, the rep also failed to call me at the promised time. As much as I appreciate the response via the tweet, it's really sad to see so much mis-information and lack of follow through. As for the signal. About the only thing that, was update the PRL. I showed more of a 4G signal initially, but speed test results were the same as before. About .6M down and 1.3 up.

No, but it's a 4g LTE phone (per everything I've read).

So I tried tweeting, and get a very quick response. Ended up speaking with a tier 2 rep, but less than impressed. His first comment was that my phone (note 2) is only 3G...... We'll see. He's checking on things.

Hope my response didn't come across as obnoxious as any way. I have (had) an account from about 2010, just never used it....I don't follow personalities/celebreties. But can see the value of using it for this (in a limited text kind of way), an will give it a go. Ultimately I will probably be forced to leave for Verizon. While all mobile companies seem to have issues, I've been especially surprised by the depth of Sprint's lack of care for customer concerns. The business model really seems to be "charge than build", rather than "build than charge". I've never seen so many ways to dismiss customer concerns, or feign ignorance. Ok, thanks for the help! End of rant

I actually don't 'tweet', but thanks for the suggestion.... The following is the tower status from a Sprint rep from a few weeks ago. Looks pretty far from 'upgraded' to me. In fact, it makes me wonder when/if things will ever improve. The closest tower to the location you provided (.2 miles away) is near South Anita Drive. The following upgrades have taken place; 4G 2500 MHz: Completed (8/6/2013) 4G 1900 MHz: N/A 4G 800 MHz: Not Scheduled 3G 1900 MHz: N/A Voice / 1xRTT 800 MHz: N/A Backhaul: The next closest tower to your location (.3 miles away) is near W. Chapman Avenue and have the following upgrades: 4G 2500 MHz: Completed (10/18/2014) 4G 1900 MHz: Completed (10/13/2013) 4G 800 MHz: Not Scheduled 3G 1900 MHz: Completed (9/24/2013) Voice / 1xRTT 800 MHz: Not Scheduled Backhaul: Ethernet

I've been with Sprint for three years, and have found that they appear to have very little interest in actually helping customers. Granted, there are a few reps that actually do try, and give a very strong effort. But there seems to be a systemic policy/ethic that negates the value of the customer. It's as though they are more interested in the churn, and replacing customers (the half off deal), than supporting and keeping the ones they have. I've been dealing with poor coverage in my current area the entire three years. I've heard nothing but excuses. "we're working on it" "there's an outage that's being repaired" "upgrades are scheduled" "no upgrades are scheduled, please be patient with us, as the future is going to be great" "please bare with us" Only once did I get what I felt was an honest answer. About a year ago, a senior tech (who clearly knew his stuff) said "it is what it is, there's no improvements coming". So to answer your question, there are numerous places you can report an outage. But in the end, I think Sprint has a current plan in place that leaves no room for complaints. It's like purchasing cable, only to find half the promised channels aren't working yet, and you can only get 480p half the time. I don't see how Sprint gets away with it. Still demanding my monthly "please bare with us" discount.

Of the 8 tests, I averaged 0.50 down, 0.80 up and a 80 ping Would attach an image, but it's not allowing me to.

This is surprising considering the stadiums, mall and traffic in the area. Come to think of it, it's started for me about the same time that the recent baseball season started.... Just ran some tests, which are very representative of my experience...

Thanks for the response. I haven't tried the app, just getting the regular "please bare with us" runaround from Sprint forums and phone support. I'm near Orangewood and the 57. I'm actually moving to Huntington Beach in a month, but it looks like that area is struggling as well. I actually went into roaming (near Bolsa Chica and Warner).

Anyone over near Anaheim Stadium? I'm just the other side of the 57. I've generally struggled with Sprint through much of OC, but in the past had 4G at home (would drop to 3G when going downstairs). Wasn't very fast, but was 'reliable'....though phone calls have always been poor voice quality, regardless of where I am. About two months ago I suddenly started dropping to 3G, and often will notice that data dropped alltogether. It will randomly show 4G, but will hang a bit, than drop back to 3G. All I get from Sprint is the "please bare with us" nonsense. I will say that back around Januray spoke with a tech who seemed fairly high up. He was very knowledgeable, patient and pretty considerate (for a Sprint rep). I was a bit surprised when he said things are not going to improve, and the service I had at the time was as good as I should expect. I honestly wasn't expecting it to regress as it has, but it certainly hasn't improved!