dlem7

I needed to register and post because this "editorial" is somewhat enraging. The problem is not with the Sprint LTE Rollout, its the communication from Sprint. When 4G WiMax was rolled out, Sprint did a fairly good job entering the market and making a valid attempt at offering fast speeds to urban customers. Unfortunately, WiMax failed to deliver for reasons beyond Sprints control but Sprint still charged a monthly10$ 4g fee for using a very lackluster 3g network. Now they announced a 4G LTE Market across their 2500 MHZ channels that would be released for select markets on July 15th. The towers were turned on and a handful of customers are able to receive a 4g LTE signal. The sprint press release, however, makes it seem like the Bush "Mission Accomplished" banner and everything is fine and dandy in those markets. Store reps and call center reps seem clueless that we are not receiving a 4g signal in areas that are colored in the map and have no idea why/why not some receive signals and others do not. I understand IT teams and engineers are working extremely hard at getting these towers up and running and turning them on gradually is much better than "all at once" but at least tell the reps that this is the case. Make it clear to the customer that it might take some time to get a signal and your mileage may vary. Customers are buying Sprint products based on these promises communicated down from corporate and to not have a clear message of what is happening is downright infuriating and dishonest.