GoldMember

No, it is not "ridiculous."  And we have had other members previously deem "unacceptable" the 2015 Moto X activation issues, which have now been sorted out in the matter of a week.

 

This unwarranted criticism needs to stop.  Some of these expectations are too soon and over the top.  If you want full support from the get go, stick to operator sold devices.  For the foreseeable future, unlocked BYOD handsets will always come with caveats.  Certain features may not be supported right out of the box.  Some operator specific features may never be supported.  And this is not limited to Sprint.  VZW refusing to activate the 2015 Moto X.  Wi-Fi calling, VoLTE, and band 12 support on T-Mobile.  And do not even ask Robert about the runaround he has gotten with an unbranded BYOD handset on AT&T.

 

Now, if you are going to London so soon with a just released BYOD handset, buck up and pay like $25 at the airport for a local 4FF nano SIM that will provide you with several GBs of data.  Your 2015 Moto X is fully unlocked, and it supports all of the W-CDMA and LTE bands in use in the UK.  So, you will get high speed data.

 

AJ

Point well taken, AJ.  But I wish they would have told me the situation instead of promising it will be taken care of.  I wasted several days on the word of that rep I spoke to on Monday.

That $25 solution sounds good.  I wish I knew more about it.  Is there one provider I should consider over another?  Where do I purchase that sim at the airport (Gatwick)?  Can I talk in addition to data?  Will that sim work in Paris and Germany as well?

Don't get me wrong, I'm not posing these questions at you, AJ.  These are the things I'll have to research.  Thanks for the reply.  I hope if anyone has any luck with Global Roaming, they'll post here.

This is exactly what I got from chat support and replied back to them stating that the Moto X 1st gen has the same capabilities as the Moto X Pure so it should work the same when roaming in other countries supported by the plan. They stated since it was a CDMA phone it would not work because we connect to GSM networks while roaming lol

 

I will try to call them tomorrow as was a bit busy at work and haven't had a chance to follow up. Have you received any other updates from Tech Support ?

Nexuss4g, I've lost track of this thread since you and I PM'd last week about activation.  I too am greatly concerned about Global Roaming as I leave for London tomorrow.  I literally called Sprint Int'l support the day I activated my MXPE, Sept 14, and I've been given the runaround all week.  They called back yesterday and said they're still working on it but this is ridiculous.  I leave tomorrow and I think I'm going to have to reactivate my old Moto X 2013 for the trip. 

Any word on Global Roaming lately?  Any luck with Open World?

Thanks to info from nexuss4g, bill875, and others, I got my MXPE activated this morning. 

I called the Sprint store in the Lakewood Mall, Southern California asking if they have the correct SIM for it and after a hold, I was told no, but that they could find another one that might work.  So I took my phone in, unopened, and was helped by the store's asst manager, Erick Bustillo.  Erick did everything, including locating the correct SIM that matches the info in this thread.  At first, he couldn't activate it so he called customer service, who told him it didn't have a valid imei.  They told him to send me home to do it online.  So he tried it online himself and it didn't work. 

I told him about the "leave one digit off the end" and voila.  I think he was as happy as I was.

If by chance you are in So Cal and you need this done, check with Erick.  I can't be sure he has more of those SIMs but he sure hooked me up.

Loving this phone so far.  I hope this helps.

Managed to get the correct SIM Card SIMGLW4446C at a Corporate Store that is 50 miles away from home as I was in Mexico for the weekend. Best Buy wanted $30 for the SIM so walked out. 

 

Tried activating online and no luck. Called Customer service and no luck so they transferred me to Tech Support, they opened a click it ticket and the network team will be adding the IMEI to the network database. The rep stated it might take up to 24 hours and will get a call in order to verify a few more things. 

When attempting activation, did you try the leave one number off the end of the imei technique?  Just curious if that "works every time".

Hi, I've come searching for info and help with my Sprint Moto X. 

My area is basically 3G, and I do get 4G when I move into other areas (Los Angeles, etc.).  Earlier this year, upgrades began on my local tower here in Belmont Heights, Long Beach, CA and my once crystal clear calls turned digital and robotic sounding.  I went from a Motorola XPRT to an HTC One but the call quality was so far below what I was used to, I've gone to a Moto X.  I really like the Moto X.  Now, though better, I still needed help, so Sprint sent me an Airave.

The Airave gives me crystal clear calls once again, however I can see disconnects/reconnects by watching the bars on my phone.  The bars should be solid, especially if I'm in the same room as the Airave!  This in turn has negatively affected my battery life while in range of the Airave.  I have not dropped a call but while on Wifi, my bars go from full to none every 6 minutes, like clockwork.  If I try to connect a call, the bars pop back up.  If I connect to the internet while the disconnect is happening, it stalls saying No Network Connection, but eventually connects.

Airave support has checked it out on their end and I've taken my phone to a Sprint Store.  All is apparently well.  So well in fact that they won't send me another Airave to try.  Sprint asked me to call FiOS to check their router and I've done that, i's good too. 

I'm not an enthusiast, so I'd love to know what you all think, or if something rings a bell.  Any thoughts would be appreciated.  They say that 4G is around the corner for me, and that it could well solve all of my problems, but I'm not going to hold my breath.  I'm already blue in the face.

Anyone out there have an Airave with their Moto X?  Any luck?  If I'm in the wrong thread, please let me know.  Thanks!