No_name

So I hate to admit this but we were putting mdm temporarily on iphones to install sprint zone, but sprint has stopped it after just 2 weeks.

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Managers nation wide are on a confidential call titled "family data share ".....

Very uncarrier of them.......

Basically after you get your final bill, you go to the promo website and upload your bill. Then a few weeks later you get a visa with up to $350 per line.

Correction Sprint as You Go is discontinued as of march 13th.

Starting march 14th Sprint Prepaid is a new plan type. It is not a replacement for Sprint As You Go which is a no contract post paid service where sprint sends a bill. Sprint prepaid will be a program like any other prepaid where you buy a month in advance.

Smart phone plans.

Unlimited everything is $60* throttled to 3g after 2.5 gb

Wifi data unlimited calling/texting $45

Basic plans

Unlimited everything $50

500 min unlimited text and data $35

Phones

Moto g $99

Gs3 $350

Gs4 mini $300

CPO iphone 4s $200

Kyocera Kona coming soon

With subsidized phones going away and the $15 fee waive going away or gone(?), should we just use upgrades?

 

I have an upgrade in March. Seeing as there is no longer the $15 fee waive(?), should I just use that since the $15 is going to be added anyways when moving to family?

 

That leads me to ask, when would people be forced off plans like the everything 1500? At the same time as subsidized phones go away?

 

Thanks.

I haven't heard an end date to the waiving $15 promo, but i have heard that the day for subsidies ending may not be as firm as previously thought and may slip to Q2.

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Again i told you that you would be foolish to pay 55$ when it is clearly 25$. They cant make you wait 2 bills to get the price that is just logic. As far as the upgrades go. I always get my account noted with notes so when stuff happens i get perks if they do. They talked me into keeping 2 of my lines on the tablet plan for 5$ a month because every 20 months it could use a upgrade. So i still would have 2 upgrades to fall back on in 20 months from now.

 

Well i had a retentions Manager on the line who insisted there is noway they can totally do away with upgrades. That it would be total disaster for sprint to do so. I told her well i heard April. So she was no sure this will not happen that my 2 lines on the tablet plan have notes that if they do away with upgrades i can have 2 free with those lines right before it is gone. She said if something like that were to happen they would at least know a few days or weeks beforehand and she also gave me her direct number and a confirmation number that my account was noted.

 

She said if it were to happen just call and she will give me 2 quick upgrades beofre it goes away. But she insisted that if this was going to happen that she would have heard about it. I told her sprint reps have said it. She said i am not a sprint rep nor a account services manager but a account Services supervisor and she thinks she would know before some employees would. I told her all i care about is what you noted in my account. She said thank you and we were done.

 

I have mixed feelings on weather it will or will not happen but as of now it is fine with me cause i have 2 subsidy phones coming plus out of my tablet contract if it does happen.

 

And Yes if you get your account noted by a Supervisor in rentions they will keep there word so i got my bases covered. But i still think she might be right. Sprint will die if they do away with them. Once everyone is out of contract it would be bye bye sprint for those who like phones on the cheap.

 

Just passing along my convo with them today.

I am not surprised a customer care supervisor wouldn't know. The only place I have heard a date was on 2 calls about the Framily launch which were both led by my ARD ( Area Retail Director) and both of which had all the corporate stores in the area on them. So i am really shocked it hasn't leaked since several hundred reps were on the calls.

In sprints retail channel an "Area" is made up of several districts and usually about 70+ stores in 2-3 states. There are only 20 of these areas and 20 ARDs in Sprint. Seeing how a person so high in management is telling us subsidies are ending on a date very soon i believe him.

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Let me start with a few things.

1. Im on mobile

2. Sorry for the shitty pics, if you dont like them too bad.

3. This is all new and confusing, so bare with me please.

4. One up program is dead. Replaced with easy pay.

What i know about framily plans.

1. Grouped lines get the discount.

2. Groups can be spread across multiple accounts.

3. 10 lines is the limit

4.Everyone gets 1 gb of data, can get 3 for $10 and unlimited for $20

5. You must pay msrp, sign up for easy pay or bring your own device.

6. Framily pricing is all based off no contract,

If you switch to framily and are under contract there is a $15 chargr because these plans do not include device subsidies.

What i know about easy pay.

1.no credit requirements to sign up, may have down payment if subprime.

2. Financing is for 24 months.

3. One year upgrade requires device paid off or turned in.

I do not want to post stuff from the playbook on my normal username so please excuse this throw away account.

1st change is that in feb or march if you have a spending limit on your account it is going from 4.99 to 8.99 a month. As always you can avoid this fee if you have a spending limit by setting auto payments. .

2nd change involves TEP. Customers will get 2 free swaps a year but after that there will be a $25 fee. I do not know all the details yet but my understanding is if you get a defective swap and sprint replaces it again within 30 days that will not count against you.

3rd change also involves TEP. Even though the 4S, mega and s4 mini cost less than $550. They will sbe moving to the $11 /month TEP tier. It is insane and goes against the current tier setups.

Customers should begin seeing notices in the coming weeks.

I do not recall the exact dates these will start but it will be by march. I will check tomorrow.

I would like to apologize for the lack of pictures and any spelling errors because i am on mobile instead of a computer. Any of the reps here can confirm these changes since it was pretty much the only thing in this weeks playbook.

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As you can see on the screen shot the price went down $ 25 for each tier. The program still requires trading in your old device, which will lower these upgrade now prices depending on the value of your buyback.

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Here is what Sprint shows for Chicago for network vision completion.

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