hsiaoandrew

15 minutes ago, ingenium said:

It's possible that your S10s are set to use the T-Mobile network by default. In which case they would only use the Airave if you lose T-mobile service (basically they'd roam on Sprint).

Airaves and MBs occasionally lose VoLTE. Often this happens if your internet or power cuts out, or if your GPS is weak or loses its lock. Do you use the included GPS antenna and have it in a window?

Sometimes you might have to factory reset it. I had to do this with my magic box which lost its VoLTE recently. Be aware that it can take 3 weeks to reacquire VoLTE. It's a manual process to flip it back on. Basically when the requirements are met, your device is added to a queue, and a tech has to go through and manually turn it back on. For me, it's usually taken 2.5 weeks for this to happen.

If you have a UPS/battery backup, I suggest putting your Airave, router, and modem on it to prevent dropouts that would cause you to lose the VoLTE flag and have to wait for it to get added back again.

Sent from my Pixel 4 XL using Tapatalk
 

Thanks so much for your quick response! I wonder if Sprint in my area provisioned the S10's to be on T-Mobile network by default already while they haven't done the with the S8. I also had an Airave rep do a refresh on their end and didn't seem to fix the issues for the S10's.

I do have the GPS antenna and it is right next to the window so that doesn't appear to be the problem. I have reset the Airave a few times and even doing a hard reset though. Based on what you mention, that might be the reason why I don't have VoLTE anymore. Do you know if it's same process for Airave 4 to get back VoLTE or is that process only for the MB?

Thanks so much for your response! Definitely helpful in trying to diagnose. Sprint also sent me a return kit. Do you think it's worth trading in for the Pebble? Or should I try and keep tinkering with the Airave 4?

Thanks!

Hey All,

I have the Airave 4 LTE and for the past few weeks my phone (Samsung Galaxy S10) is having problems connecting to the device's LTE. Prior to these past few weeks, it would connect great and even had VOLTE. Now, my phone would only connect to the Airave if I reactivate/refresh device. Even then, it would have only LTE and not VoLTE anymore like a few weeks before.

I tried with 2 other family members device (Samsung Galaxy S8 and Samsung Galaxy S10e). The Samsung Galaxy S8 didn't have any problems connecting but still only had LTE instead of VoLTE while the Galaxy S10e needed to be reactivated/refreshed to connect to the Airave too. Both the S10's would have to be reactivated/refreshed after a few days to connect to Airave again. Is this because of the T-Mobile merger or is there a different problem with the S10's? It just seems strange that everything was working great before until now. Thanks all!

11 hours ago, travisc said:

That's me. *99 does not work, nor do I hear the 3 beeps. I am definitely connected to the Airave 4 though.

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I'm on same page. No beeps/*99 doesn't work, but definitely connected to airave. I honestly prefer it without the beeps. 

I think VoLTE is now live? I see it on my phone in Irvine.

39 minutes ago, SeanK_ said:

I would recommend you contact support and have them put a ticket in.

They had me reset it and it seems to be fine now! I think GPS signal was picking up some different location for some reason. Now I'm trying to figure out why PRL update works but Profile update doesn't... hmm...

I just got my Airave 4 LTE. It seems like time on my phone is now switched to 1 hour off. I suspect it being the airave causing this problem as my phone is set to automatic time. Any ideas what I need to do?

My airave 4 is coming today! Those who have it already, is there a decrease in internet speed with other devices on wifi?

Can you limit which phones (whitelist) use the Airave 4?

Got someone from Oklahoma and they placed the order for me. They said the people that did it before (appears outsourced) did not do it.

Is there specific number you guys are calling? I tried chat and the number the rep gave me but they all just say they'll send in a request.

To clarify, when you "update profile" you are doing exactly that, resetting your settings to default.  May I ask why you are changing the settings and then doing an update profile?  You shouldn't have to manually update profile, really ever unless you are having device / tower issues...  There is no workaround.

Hmm, I'm usually not doing a profile update. I think I was mainly playing with my S8 as I just got it. I also saw it update the "profile" on it's own before so just curious. If I remember, I don't think it was like this on my S6. It stayed on the setting it was before. Thanks for your input

I have a question regarding the Sprint Galaxy S8. I have my roaming settings all turned on and all my roam alerts turned off. However, when I "Update Profile" on my phone, all those changes I made reset to the default. Do you guys know why or how I can fix this?