JustinRP37

Does the FiOS discount also apply to multi line accounts?

 

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I think it is is just a $250 bill credit spread over 25 months so $10 a month. Nothing extra per line though.

I was just hung up on twice for trying to buyout my lease. That is odd...

I really think Sprint needs to focus on densifying the macro network still. Areas with 1 bar of Band 25/26 will still struggle when HPUE rolls out in a big way. I am still skeptical and with merger talk, who knows what will happen.

I don't suppose there's any chance this applies to Frontier FiOS? Verizon divested to Frontier about this time last year.

No it does not apply to Frontier FiOS. Verizon has not divested all of FiOS though, just in some markets. Much of the BOS-WAS FiOS area is still Verizon.

Look at it on a single line between the 4 and see who is cheaper, also big stink going on that T-Mobile jack there sim card price from $15 to $25.

 

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Yes single lines no doubt!  But many people are on family plans or share costs with close friends. However, even with a single line, if you have FiOS you are eligible to get a single line unlimited for $70 with 10GB hotspot. And while T-Mobile jacked its SIM card price up to $25, Sprint still charges a $30 activation fee, which is still more expensive than T-Mobile. Sprint also charges one of the highest administrative fees out there at $1.99 per line, while Verizon charges $1.23. It is definitely peanuts on the dollar, but Sprint isn't really better in fees than the competition.

But for many folks...it is the same. I never lose LTE on T-Mobile anywhere in central Maryland. Literally never. On Sprint, still spending quite a bit of time on 3G...and it's frequently unusable 3G. Yeah, obviously in the middle of no where, I'd put much more faith in Verizon than T-Mobile. But for for a lot of people, there isn't a difference.

 

 

Will speed limited data plans impact Ookla and OpenSignal (or even Root Metrics) reports? I know AT&T doesn't really market network surveys/results, but if many of your customers are on 3Mbps plans, and they run speed tests...that would bring down the overall average of AT&T.

Root Metrics wouldn't be affected as I understand they conduct their own tests, not crowdsourced data. However, customer driven data might be affected, but it should still show strong reliability. One of Sprint's biggest problems is the inconsistency of the data speed. Calling is wonderful for the most part, but it isn't 2000 anymore. They have also lost their advantage of being the cheapest (for continuing customers). It would also be nice to finally have simultaneous voice and data, something I have long said what is the point. But recently being on a conference call in a building with no wifi, I could not receive an email that was sent during the call for the call. If I am going to pay the same amount of money to Sprint as I would to Verizon, why wouldn't I switch to the number one network with voLTE, 10GB hotspot, etc? This article sums up my feels pretty well: http://www.tomsguide.com/us/sprint-vs-verizon-network-ads,news-22772.html

While I wouldn't say alot, at least its been more so than I'd like . We kept up with T-Mobile for a while, even when I discovered this site about four years ago, of which it took me two years to join. I tried Sprint a few times on my line, while my mother maintained T-Mobile service on her line, but after Sprint didn't work out, I got my mother another line, which after the phone preorder issues I had with T-Mobile, we moved my line and one of hers to AT&T, and kept that for quite some time until a few weeks ago when I had the problems with Uverse home internet. Those two lines were moved to Verizon, and of course now are going back to T-Mobile. Although my mother has kept her one T-Mobile prepaid line going all throughout this time.

The biggest issue for me really has been with devices. I had issues trying to preorder the Samsung Galaxy S7 Edge from T-Mobile early last year, then similar issues preordering the Note 7 from them. That is why I'm going to refrain from ordering phones through T-Mobile and get them unlocked, not that option has been much better. While I've had a few defective phones from carriers, such as the Samsung Galaxy S7 Active and LG V20 on AT&T, tried a few bad cheap Kyoceras on Sprint, along with having os problems on the Nexus 6 I had with Sprint too, the bigger disappointment has been in getting good quality unlocked phones I've been very careful with, suddenly die on me.

I won the ZTE Axon 7 from a contest in the Z-Community website last year that I was considering selling for some time, even while having the issues with the phones I mentioned from AT&T. I later decided rather than selling it, I'd go ahead and try it, which it turned out to be great for me. Everything was going well until a few weeks ago, when the Android 7 update became available for it, which allowed for Google Daydream use. I updated the phone, got the View headset and started using it lightly watching movies on it. Suddenly during use on the headset, the phone just died. Similar thing happened with a Sony Xperia XA Ultra I had last year suddenly die during normal use. I'm very careful with these phones, but it seems either I end up getting defective units, or ones that are fine for a few months that just suddenly die on me.

You might not be an Apple guy, but I would recommend you try an iPhone. Especially an unlocked model from Apple. That way it is super easy to swap carriers with no worry about network comptibility (with he right iPhone model) and best customer support. Super easy to swap the SIM and it will work great with less of the problems you are reporting.

I did last week. While the network has been good, the store rep my mother and I set up service with screwed up something on my phone and with a major billing screwup that really upset my mother. Both of us had T-Mobile for many years and while the network is of mixed quality at times, the T-Mobile Executive Response has been great regarding billing/pricing over the years. I had some difficulty with preordering devices from them though, so I'm going to stick with getting devices unlocked only from now on, since my mother likes T-Mobile and they gave us a great idea to come back to, something I contacted them about to help my mother.

 

Sorry, I just got the opinion that you jump carriers an awful lot.

Well, it is good I left Verizon then, since they lied to me about this. The sales rep seemed to be one of the most genuine I've ever met at a carrier store, yet he never tried to help us get onto this deal. Plus, he messed up my phone and the billing. Its disappointing, because network-wise, Verizon was fine.

Didn't you just switch to Verizon when they came out with unlimited?!

We are still a ways away from seeing carriers to be able to offer anything "higher". Speed based plans are just stupid right now with reliability of speeds so slow to begin with. I suppose 3Mbps is doable, but you will not see 25Mbps offered on a national carrier anytime soon. That would open the door to lawsuits when people start realizing their speeds are terrible. 

*Source­(s) indicate a high probability of a the number of 90XS designations around those locations*  

Are they online yet? If not then I'll wait. But if they are then something is wrong because I shouldn't be getting 0.53Mbps down during the day on an iPhone 6s.

Speak for yourself, just found 8 new small cells in the Bronx and 2 in Queens and 1 new in bk.

 

My service is not perfect, but it's been reliable and at times pretty great here in NYC.

They could add some around Fordham University then! Speeds have really been on the decline lately, although I was told it was an "on-going issue". Also from the Woodlawn Metro-North Station to about Mount Vernon there is another prolonged outage according to the representative I spoke with. I will say I never have any Sprint issues in Manhattan, but in the Bronx Zoo, Fordham area, it definitely needs work. I really do want Sprint to succeed, but recent results from RootMetrics and others are not showing this to be the case unfortunately. 

I'm literally lol. Have been too busy with work recently to post, but I do lurk. You people leaving for Verizon are too funny. Verizon is still Verizon. Don't think for a second you won't be royally f*cked at some point soon. I love how Sprint service was sufficient and then somehow magically wasn't as soon as Verizon brought back unlimited data at what may be a very slightly ​lower price for some of us.    

I think a lot of it for me right now is that the network just isn't cutting it lately. My service has been very unreliable data wise in the NYC metro area lately and the CAPEX guidance has not really helped my confidence. Meanwhile Verizon is still king based on just about every test metric, and T-Mobile has really picked up steam. You cannot deny the progress T-Mobile has made these last few years. This is most likely why Son is willing to cede control of Sprint in a merger. Sprint just does not have the competitive edge it had. It is leveraged to the hilt.

OK.. maybe I'm in a plan that is better than most or I just don't get these complaints. A year ago I got an email encouraging me too switch my plan to the family share pack - 40 gb shared for $120. Better yet, the access fees for lines 1-4 were waived as long as we stayed on that plan. After the discount we pay $96 plus taxes and device fees (one of the phones is free (iphone promotion sprint ran last year with phone trade in), the other one pays $20 and I have the third one through the apple upgrade program). So our bill is about $133 (not including the apple payment) and we dont' get tethered if we go over the twenty whatever gb.

If I were to switch to VZN, I'd have to get two new VZN phones and my montly bill would be at least $60 more per month than I currently pay. We travel a lot internationally and that would add hundreds of dollars each week we spend abroad compared to what we pay now...

 

So unless I'm missing something, I don't see why these VZN plans are so enticing to some people - at least for me it would cost a ton more and while 40 gb is not unlimited, I have yet to come close to that.

The Verizon plans are so enticing because once a phone is unlocked it can go to pretty much any network with just a SIM swap. Long gone are the days where you have to buy a Verizon phone to use Verizon. For instance the Sprint version of the iPhone 6s will work on any carrier in the USA. Verizon also has a much better network in the USA than Sprint. If Sprint works great for you in your area that is great, but in many areas they are underperforming and they are not spending on improving the network. So for my family our bill per user (not including phone pricing) would just roughly $4 more on Verizon than Sprint. The competition is great.

However, Sprint and T-Mobile will definitely win international roaming no doubt still. Verizon does allow you in many countries to use your domestic plan for $10 a day and Canada and Mexico are free on the unlimited plan. 

I think people are seeing how comparable the prices are but the networks are in different leagues. For instance today I am working from my office just north of White Plains, NY. With LTE in the field I get 0.83Mbps down and 1.65 Mbps up. My co-worker on Verizon has 35Mbps down and 42 Mbps up. Her bill is roughly $5 more than me. And lately these slow speeds are expanding on Sprint and when I call they have noted an 'LTE issue' in the area. 

My plan is showing 10GB hotspot now.

What is the pricing? Is it 65 for the first line, 45 for the second, and 35 for 3-5?

Did the new plans roll out for existing customers? I didn't see it this morning when I looked.

Am I missing something? I pay $120/month. We get a $24 discount so we pay $96 plus tax for three lines that share 40gb. - there's about $20 in fees and taxes. And as far as I know sprint is the only one that has a plan like the open world plan that has free calls in Latin America. Why would I want to switch at this point...

Doesn't T-Mobile have a free global roaming plan as well? I do not know what countries it specifically covers, but my sister's family had free coverage in much of the Caribbean. I do love Open World though.

We are finally seeing the type of competition we have all been excited for and we finally got it. Competition is great. I am rooting for Sprint, but I agree they are on very thin ice. Their financials are recovering, but they could just as easily slip quickly. They are in a precarious situation. The other three are in a much more stable situation than Sprint. That is the difference that very few have noticed. This move by Verizon was strategic. It is not a gift to everyone. Sprint's ARPU cannot drop much further than it already has to remain on stable financial ground. This will be a very interesting quarter for financial results. Remember if Sprint drops back below $8 a share, then Marcelo's bonus won't happen. I forgot how many days he has to keep the stock above $8 to receive it, but I think we are getting close to it. Marcelo has done miracles for Sprint to be honest. One year ago today the stock was at $2.93 per share. Today it is at $8.85. That is phenomenal. While we all agree CAPEX needs to go up and the network still needs a lot of work compared to Verizon, it takes time. Now we Verizon truly threatening the market that Sprint and T-Mobile were dominating, unlimited at a fair price. 

AT&T just removed the need to have DirecTV or UVerse for unlimited and matched Verizon's price. They still do not give mobile hotspot though. http://www.usatoday.com/story/tech/2017/02/16/t-goes-unlimited-wireless-battle-rages/97965092/

Yes, being reactionary doing what Verizon wants them to do. Getting you trapped into what you thought was a good thing and then later comes the first bill, sticker shock sets in. Taxes, fees, surcharges, line credits not showing up for 2 to 3 billing cycles and they have you right where they want you

 

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I have only experienced a problem with Verizon FiOS with my first bill, and they corrected it and gave me a massive credit for over a year because they felt terrible. Also, you cannot talk negatively about any other carrier when it comes to fees and surcharges, because Sprint is the king of fees and surcharges. They match and lead the industry in many of these fees. Further, you cannot deny statistics that continue to show the network is struggling. Just because you do not have any issues does not mean the network has no issues. Yes, every carrier has coverage gaps and congested sites, but the science shows that Sprint right now has more of these issues than the top 3. Further, you mention being with Sprint through thick and thin, but do keep in mind you are a customer. You should always be seeking to enhance your financial standing. If another company comes along with better prices and a similar or better network, then you would be a fool not to take that deal. It is up to the consumer to price check companies and always be seeking out a better deal. People should not put blinders on with brand loyalty because what good is competition if nobody is taken advantage of it.

https://opensignal.com/blog/2017/02/16/lte-how-us-operators-stack-up-by-region/

 

Sprint is not looking good for LTE availability or speed. They are dead last in every single category in every single region.

I am most shocked by AT&T. Sprint though really needs to start focusing on network. It is getting tiring hearing Sprint is within 1% of Verizon using Nielson data but analyzed by Sprint in 108 metros areas. Especially when no other report shows this to be true.

I don't have an answer for every Sprint decision. Nor do I endorse everything Marcelo does. But I was addressing the growing comments that suddenly Marcelo is a mistake and Hesse was somehow the panacea to Sprint's problem the past 18 months.

 

That being said, I expected Masa to find a way for more capital to get into Sprint to help it gain a more equal footing network wise against the competition. I've been disappointed in that.

 

And I believe the potential for Sprint to lose a boatload of customers with this new Verizon unlimited deal is YUUGE. So Sprint needs to do something attractive to keep customers. I know it threatens ARPU. But ARPU staying artificially high while your cash flow leaves with millions of customers is not good either.

 

It's tough being Marcelo. I don't envy the guy. But Sprint is now far healthier to handle this fight because of him.

 

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I agree with most of this, but I really do not know how much healthier Sprint is to handle this fight. I think this was very strategic for Verizon, especially with the timing. They know that Sprint has two big debt payments coming up, so they cannot cut ARPU as much as they probably should. They also know that Sprint's older customers on legacy plans might be up for a change. I do think that if churn upticks considerably, which I think it will based on the signals we are seeing on Verizon's reddit and the fact that their servers have been overloaded with switchers, I feel the stock could come crashing down. However, many are investing in Sprint now because they are realizing the value of the spectrum. I do think though that this was strategic on Verizon to try and bring down Sprint. In the long run this could lead to the price increases Verizon will look for. I expect market volatility to increase this quarter as we see this play out.

Comcast is installing fiber in Nashville currently to keep customers from jumping to Google Fiber, which is also being installed in the city.  Comcast did offer to connect a fiber line from my home to the pole for a fairly large fee.  Only problem, the line that goes past my home is still coax including the lines inside my home.  No reason to spend the extra money. 

Even with fiber to the door, everything inside the home runs on coax. FiOS installs the optical network terminal on the outside of the house or inside an apartment. From that point on everything is either coax or ethernet. It is still much better that coax from a headend unit, especially if you are far away from the headend unit. 

Unfortunately, just did another speed test on V here in the BX, Verizon hit 1mb again here and Sprint hit 55mb.

 

Location really is everything.

What part of the BX because by Fordham Sprint is absolutely horrendous during the daytime hours? That may be because the university has "Ram Cell" offered by Sprint and it gets overloaded during the academic day. However, I think what SprintNYC is trying to say is there are spots that every carrier has that are not great, the problem is report after report shows Sprint has more of these compared to Verizon. T-Mobile still has even more than Sprint. The problem is both Sprint and T-Mobile have been cherry picking their data to show them as being more competitive on the network front than they really are.

Verizon hasn't completed there fiber buildout in NYC, as a matter of fact, the city sued Verizon for breach of contract. Until Verizon turned around and said OK. Til this day, Verizon is still building fiber in NYC at a snails pace

 

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Completely different division within Verizon. However, their fiber deployment is what allowed them to quickly switch to LTE in many markets. You can blame the shareholders for the lack of FiOS expansion. FiOS was not the bread and butter of the company, so shareholders pressed to have more wireless. Verizon is actually divesting most of their fiber business as it is not as profitable as they would like. I still think FiOS is the best home ISP you can buy. It has the best picture quality and fastest speeds you can get in a residential setting. And they are starting to deploy more around NYC and other Northeast cities as they are seeing long-term benefits now. At first many residential buildings were agains even letting Verizon install anything in the building (you can thank many COOP boards for that).