Emjay12

I've hit up their Facebook page a few times. They never comment. Thanks for the information Userkv8031, Rawvega, and WiWavelength. I'm contemplating writing editorials for the Sioux Falls Argus Leader, Sioux City Journal, Watertown Public Opinion, and the Brookings Register (home of Swiftel). I don't want to come across as a whining customer, an ignorant consumer, or someone with a score to settle. I just want better service. Service that other Sprint customers in populated areas receive. Even thought we have 3G antennas, would I be correct in saying that the back haul equipment needs to be updated to handle the additional load from increased data usage and more customers with smart phones? Would this be a correct statement? Swiftel installed 3G antennas a few years ago. But, if they haven't upgraded the components that handle the signals from the tower to the switching center (the back haul) all additional users and use only slow down the network. This area does not have a lot of population (Sioux Falls MSA 228,000, Sioux City MSA, 169,000, Watertown 33,000, Brookings 32,000) but there is a fair amount of interstate traffic. In 2012, I-29 south of Sioux Falls averaged 19,908 vehicles per day (estimate 7 million + per year), and I-90 East of Sioux Falls averaged 12,898 vehicles per day (estimate 4.5 million + per year).

Thanks WiWavelength. Is there anything I can do? Or I can get a group of people to do to get Sprint or Swiftel on the ball here? Threatening to leave is meaningless because the revenue from my contract would never even pay for the upgrade of a single tower. If you look up most other cities on this there is activity. Yet, Sioux Falls stays quiet. https://network.sprint.com/SD/Sioux-Falls?question_box=coverage%20map%20sprint&id16=coverage%20map%20sprint&question_box=coverage%20map%20sprint&id16=coverage%20map%20sprint

Is there ever any hope for Swiftel to update their equipment? Even the 3G? I travel a lot for work. I get WiMaxx 4G in Fargo. Fargo, ND!?! Sioux Falls is bigger than Fargo. This week I just drove on I-90 across MN to WI and in central and eastern MN my phone streamed live news over 3G! My phone works great in Omaha, Denver, and Kansas City, but in Sioux Falls my phone can barely bring up a Facebook page, there are areas in town where data just doesn't work (my gym parking lot for instance), and the worst part is that this extends through all of Swiftel's coverage area (Sioux Falls north to Watertown and south to Sioux City). I live in Sioux Falls, I have family in Sioux City, and often travel north. At the time I was fine paying the $10 premium for smart phone data, but my phone rarely even comes in contact with a good 3G signal. Does anyone have any good news about an upgrade? I have asked my local stores and they said it is about 6 months out, but also said that it is always 6 months out. You can tell they are getting sick of telling that to customers. I like Sprint, but I feel the Sprint customers in eastern South Dakota and Sioux City IA are getting short changed because our service gets routed through Swiftel.