What I mean is that this is clearly a software issue because when it happens, you can immediately fix it by changing the voice enhancement switch whether already on or off to the opposite (off to on or on to off) while the other person is still connected and hasnt already hung up on you. The issue became completely resolved when I switched off the voice activated "OK Google" from any screen function. I think what may be happening is that keeping the function in keeps the microphone active for that function to listen for the command and therefore doesn't switch over to the call app when needed, leading to a muffled voice. Switching the voice enhancement to on or off during a call resets or activates the microphone over to the call app. It worked every time. So now I just turned off the ok google voice function and have not had the problem since.