Unknownforce

Looks like they are starting the Marengo/Hampshire area upgrades. I'm stuck on 1X now, been stuck like this for the last couple days, and in talking to a Sprint Rep online chat:

Mark S.: after review the towers in your area, I see that towers are being upgraded from your 3g to your 4gLTE network, which is really awesome....

Mark S.: the towers will be much better with range, signal, quality

You: Is that possibly the reasoning behind the issues at this time?

Mark S.: yup, I can give you an exact address of all the towers in your area, and which ones are giving you problems, now

Mark S.: now I did mark this location to let our engineers know that you also are getting affected by this tower, and that once this issue is resolved, we will adjust your account for the inconvenience that this has caused you

You: I understand. and I appreciate anything you can do

You: This has been quite frustrating especially around the holiday, trying to plan has been quite a pain due to this, I do not have a home phone line, my cell phone is my primary source of communication

You: Is there an ETA on the upgrades being completed?

Mark S.: I understand completely, I would be the exact same way

Mark S.: as of right now, not yet, but everything is noted on the account, no we can try and program your device and get it reconnected with a different tower

You: I understand, and I appreciate your help. One more question, what is the "average" time it takes for these upgrades? a few days? a week?

Mark S.: upgrades can last up to 3 months, I've seen some locations upto 6 months, during the transition, you'll experience more than usual dropped calls, slow or delayed messages/internet

At least they are going to credit me for the time being. But I can't wait for 4G at my house and possibly soon at my work! I can function off of Wi-Fi for now.

Got LTE signal in Huntley, Elgin and Crystal Lake. It was spotty, but 10 Meg Down, 4 Up.

No. However, all "towers" will support LTE at some point in time.

 

 

 

This. Yes, this is the accurate statement. However, your site in Marengo will likely have LTE within the next 60 days.

 

Robert

Thanks for the quick reply.

But I'm curious, I've seen it stated that the Network Upgrades were already done in this area, they also indicate that they will go live on the 21st with all LTE work that's "done", but you say within 60 days... Granted... 4 days is "within 60 days" but it sounds like you beleive that it will be longer than the 4 days, which suggests that they are not done in this area...

Got anymore information on that, by chance?

Thanks!

Nothing in the small town of Marengo yet. (pretty far out here though)

Although my phone is showing an eHRPD connection (Galaxy S3)...

Does eHRPD indicate that I'm connected to a tower that will support LTE at some point in time? Or is it just that it has the ability to hand off to an LTE tower properly?