charlieknoll

I usually force LTE on the way to work to see if I pick up any new signals, today for the first time I got LTE in 4 different zones on I25 from Downing south to Orchard.  I can't wait for Denver to go live!

I no longer get Band 41 at I-25 and Orchard, it worked Friday.

That makes sense on why the Golden and Idaho Springs 4GLTE sites no longer work, I will try switching to CDMA only mode to improve my 3G connectivity.

It may be a bit premature but on CDMA only mode my phone connected quickly to 3G and I seem to be getting good download speeds again.  Thanks!

 

 

Before you did your update your phone was recieving 1 band of 4GLte, with no problems. When you did your update, you gave your phone 2 more bands, 26 and 41, but what Sprint didn't tell you, was that we are haveing ECSFB issues in the Denver area when we go to use our Spark phones. All towers in our area have to get upgraded for us to use our new tri band phones on 4GLTE. Sprint is in the process of doing this right now. There is a thread in our group discussing it. Type ECSFB in the search engine at the top. Best wishes.

 

ecsfb thread

That makes sense on why the Golden and Idaho Springs 4GLTE sites no longer work, I will try switching to CDMA only mode to improve my 3G connectivity.

Yes, I'm on 3G.  I was happy with my 3G speed (it wasn't crazy fast but reliable) up until the LG G2 Spark firmware update.  Now I get extremely slow if any data connection.   I used to be able to get LTE in Golden and Idaho Springs but my phone doesn't find it anymore.  A co worker who lives at 58th and Washington in Golden has the same issue.  He had great LTE speeds and now gets nothing, his phone doesn't even ring.  He's got a LG G2 as well.

I agree, no question that the info is better here.  I was hoping she could figure out why I get almost no data download speed even though I show 5 bars...

Unless they have access to a tool with more detail that what I have (and I have access to all of the network tools that anyone in customer service would need), There's no way they'd have an ETA that shows a specific time like that. We used to have projected dates for various upgrades, but lately it doesn't even have that (most likely to prevent us from promising a specific date to the customer when the dates were always supposed to be a projection at best).

 

The chat rep may have been looking at something else, like a trouble ticket on a specific tower. Those usually have an ETA with a time and date.

Yes, it looks like they were referring to a ticket.  Here is the chat transcript (and I have not seen an improvement in data connection speed here).

Maria C: I have noticed that there is a known outage in your area. We are currently in the process of planning the necessary enhancements to improve your service. That is the reason we are upgrading the tower in your area so that you could receive a best coverage and more improved service. That is the reason there is temporary impairments, causing service issues for you.The Ticket ID 2115920 I sincerely apologize sorry for the inconvenience caused to you regarding this .

 

  Maria C: I would like to share that our technicians are already working on it . The Issue is expected to get completely resolved by 02/27/2014 05:33:39 CST

 

  Customer: This is happening all over the Denver area

 

  Maria C: That is right.

 

  Customer: And it has been happening for weeks

 

  Maria C: This issue is due to The tower is being upgraded to Network Vision. However, I will need to refresh the device and the network for you.This will remove any technical glitch .

 

Just FWIW, I was just on a chat with Sprint working on data connection issues and the rep said that at 4:30 MST some towers near I25 and Arapahoe would be completed.