rc2

The only issue I (and a huge number of individuals) have with the network deciding your band is when a device hops onto EVDO it takes an extremely long time before the device will scan and lock onto LTE. 

 

It's part network and part device. Most of the time if I notice I'm on 3G i'll toggle airplane mode and get back onto a LTE connection easily. It's just that it takes a long time if someone doesn't do that manually.

 

I followed up with sprint 72 hours later and they apparently were tracking the wrong address 72 hours ago. After explaining that i have a tower with band 25 down the street and getting kicked to 3g, ect. ect., they tossed me over to samsung. I had done everything but go to safemode which i did with the same results. They said poss. the sim card reader and wanted me to send it, 6-9 days. Not an expert but ive seen a phone with a bad reader and it gave me no sim notices and i didnt get any lte. Declined this option.

Nope. Guy is as clueless as every sprint employee from a store I've ever heard of.

 

A note 4 will in almost all cases have superior reception compared to a note 2. If you get worse connectivity then its something to do with the device.

 

Band 41 will almost always show lower connectivity due to its high frequency compared to band 25 but has the plus of being deployed on wide carrier sizes to enable much faster theoretical and live speeds even at lower reception levels due to advances in technology and implementation of such technologies.

 

Go test another spark device to cut out the possibility it is a device issue and if it's not then submit tickets to sprint support (and get the ticket # or they will almost never open a ticket).

 

Furthermore the sprint maps are trash and have always been trash. Crowd sourced maps like sensorly is usually a better indicator of coverage.

When I get LTE, speeds are great, no issue there.  It's just staying connected that is my issue.   If the tower's ultimately choose, is it a then a network issue rather than device?  The store has told me the device is fine and replaced the SIM just in case.

The guy did say if I tried any other spark device in the store I would also get the same experience with spark/LTE popping in time to time but then kicking back to 3g.  I think I will take your advice, see if I can find a store selling sprint spark devices that is very near home and work and see how it works out. 

I've been waiting for quite some time for this LTE and now with the map showing yellow spark, i expect LTE all the time, even if it is the slower stuff so I will be keeping up with customer service.  I'll ask for a ticket as well, thanks.  

I'm in the Roseville, CA area which is mapped as yellow for spark.  Currently have the note 4 and previously had the note 2.  I've come to understand that the phone can ask for what data it wants but the network is ultimately going to decide.

At work and home I used to get LTE with no problem on the note 2 which I understand only gets B25 LTE, which got 4-8 Mbit d/l and was fine for streaming videos.  This tower is the one at Douglas and I-80.

With the note 4, this is not the case.  It seems to default to 3g (from the douglas and 80 tower) and then sometimes picks up LTE and when it does it is nearly always the B41 stuff with only 1 bar.  When I have gotten the B25 LTE, it was after a PRL update when already connected to the same toward I defaulted to 3g on.

I stopped by the local sprint store and there is a regular customer service guy who is willing to sit down with me at the computer and show me progress on the towers.  I'm sure someone here can speak to why the roll-out is as it is, but he basically said that the way the towers are being upgraded is not in an order that apparently fits Sparks tri-band model (ie. Spark really needs all three (or at least 2??) to work properly).  

I've ended up with the impression that, Spark has a model that if all of the bands are not in place it doesn't want to work well and would rather kick you to 3G than drop you down to B25 when B41 is in the area.  I also get the impression that they purposely kick me to 3G when I start streaming; is the proper backhaul not in place? IDK...

I was looking through the data settings on my phone and noticed there is an LTE band priority setting; 1st band 25, 2nd band 26, 3rd band 41. Is this something best left as is?

Sweet!

I got this sitting in the Valero parking lot at Riverside and Kirby in Roseville. I also noticed i had near-full to full bars on this one so Im guessing the tower is right there, maybe that short tower there at the storage units?

Im sitting mostly on 3G here at work just south of sunrise & hwy80 in Roseville with my Note 4 when I used to get consistent LTE on my Note 2.

I called customer service and went through the motions; PRL&profile update, hands free activation, and cache clearing. They had me take the phone into the store to be sure it was working properly. Phone is fine, but they did swap the SIM card just in case.

They tech there basically said what ive read here; that its optimistic. He showed me their map of towers that showed the progress of each tower near home, work, and where I frequent. From what i could see a lot of towers were near 75% complete (though not all, some till w/no LTE) and for those the system was showing 3 months to completion.

Towers were all in the Roseville area

Some bs no one knows.

Nothings changed so far with the network and new sites still come up one by one.

Coverage map is extremely optimistic as usual so never take it as a fact.

Positive thing now is we can hammer sprint now on any issues that are encountered and they have to acknowledge it so report away if there's any issues.

Sent from my Nexus 5 using Tapatalk

Im sitting mostly on 3G here at work just south of sunrise & hwy80 in Roseville with my Note 4 when I used to get consistent LTE on my Note 2.

I called customer service and went through the motions; PRL&profile update, hands free activation, and cache clearing. They had me take the phone into the store to be sure it was working properly. Phone is fine, but they did swap the SIM card just in case.

They tech there basically said what ive read here; that its optimistic. He showed me their map of towers that showed the progress of each tower near home, work, and where I frequent. From what i could see a lot of towers were near 75% complete (though not all, some till w/no LTE) and for those the system was showing 3 months to completion.

I am in the Roseville CA area. I just picked up the Note 4 and all over the area everytime im connected to LTE i only get 1 signal bar. Speed is much better than on my previois Note 2 (upwards of 30+ mbit/sec) and it generally stays connected. The note 2 and would get good signal strengths consistent with the sensorly 4g reporting with maybe 8-10mbit/sec.

I notice that signalcheck now only shows LTE as active with my note 4 (screen shot below), appearing LTE is handling data, phone and txt. Is this Spark with HD callinflg? On the note 2 it would show LTE and 1xRTT.

We don't have access to info about when or why a site is down. I don't know what you expect from me. We are tracking Network Vision deployment. We are skilled at that and have lot of resources we have developed the past 3 years. We do not have access to anything related to Sprint's network management. We can just tell you whether what you heard is plausible. Because sometimes what customer service tells people is plain not true. But in your instance of what you have explained is occurring, what customer service told you is plausible. Robert via Samsung Note 8.0 using Tapatalk Pro

In prior posting/replies throughout this long thread there are posts about work going on at cell sites so I had hoped for something along those lines.   I guess my main hope was that this meant they were doing work that would mean the area is going live soon.

In any case, thank you both for you replies to my post.

Sounds like Sprint answered your question. And their answer seems plausible. Sure explains why you had a signal off North Sunrise before but now do not. What you decide to do is up to you.

 

Robert via Samsung Note 8.0 using Tapatalk Pro

Was wondering if there was any specific info about timeframes for it being down, why it's down.  What am I to take from away from this, that something went wrong with the tower(s) and their fixing, are they upgrading, does does this mean that my area is about to go live?  

Admin is really reiterating generic info customer service told me?!

Any Roseville, CA news? 

I work near the Old Spaghetti Factory on Sunrise Ave and live over near the railyard.

At work, I used to (nearly a month ago at this point) get consistent 1/4 bars of LTE all day without interruption (unless I went to a deep spot within the building which LTE loss was understandable).  Now, LTE is intermittent at best with consistency being that (slow) 3G is now my norm.  BSID jumps from 804, 548, 360, and 4627 with 804 and 4627 appearing to be where I get 4g from and 4627 being the stronger of the 2 (really cant hold a 4g connection with 804).

Near the railyard, LTE is great, I get 3-4 bars consistently.  4G is fast enough for me as well (upwards of 2MBytes/sec).  I'm not there now (so I dont' have the BSIDs), but I noticed that my phone jumps between 2 towers for this service, one somewhere in the railyard and the other near the BMX track.

I saw T-Mobile's offer to pay my cancellation fees and so I called Sprint to see what they could offer and they did notify me that a tower was down (or being worked on) in my area (they also gave me $25 off a month for 4 months).  At this point I stay with Sprint because of the Unlimited for life.

Any comments about any of this?  Thanks in advance.

If it was on a Triband phone, it sounds like CSFB must have went offline at that site.  But you list a Note 2 as your device.  If that's what you were using, then that can't be it.

 

Robert

Yes, still running the Note 2.  Still having the conectivity problems with the 4G in the same area.   It seems to keep the 4G connection a bit longer but still is jumping back to 3G.  4G is also much slower than usual.  We do have cloud cover though not sure that matters (had always though clouds provided skip, but not sure with such a close connection ... anyway).

Roseville - Douglas Blvd / I-80

Does anyone know if there is anything going on with the tower at Douglas Blvd & I-80 in Roseville?  I usually get LTE/4G at my office with no problems.  Today, it will connect to 4G for a brief moment and then jumps to 3G, simuliar to time when I had understood they had been working on the tower in the past.

For several weeks I had LTE over near the Old Spaghetti Factor on Sunrise Ave near I80/Douglas Blvd in Roseville.  Now, this week, nothing.  I've updated my PRL and profile, pulled the battery, left the building and went walking around to see if I could get a signal.   Any idea on what's going on?

Ah welcome to the site! Yep! There are some bleedover signal in Citrus Heights from some sites near the exit ramp of Interstate 80 near roseville which I think you're getting in Citrus Heights. Nevertheless, your part of town is well under way and yall should feel excited over there.... *goes and cries in south / southwest sacramento*

I work near the Old Speghetti on Sunrise Ave and ive got 4g lte all day at work. Have regularly gotten 1.0mbytes/sec down, saw a bit over 1.5mbytes/sec at the higher end.