Hi Robert. Care to expand on that last bit above about a device issue that Sprint doesn't want discovered? Is it related to a particular handset? I sure hope I'm not going to hear more bad news about my new EVO 4g LTE - between the lousy signal reception, funky wifi tendencies, email-sending issues, red-hot temps & other minor annoyances, I can't take any bad news about the desperately-needed LTE!!