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Showing results for tags 'calling'.
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So I went to Brazil last week and used the new Open World plan. Worked great, except for some reason most inbound calls while in Brazil were going straight to voicemail. I called the international desk and they transfered me to a more advanced techincal support agent who opened up a ticket for the engineers. They called me back on Monday and they escalated the problem, that afternoon it seemed to have fixed itself, but I came back to the US. As soon as I landed in the states I've been havin interminent problems. When I make outbound calls I get either a "Your call cannot be completed at this time" or a fast busy signal at least 40% of the oubound calls I've been making. I've tested it and the other phones on the account are not having the problem. A ticket has been opened, but I was wondering if any of you have any clue what may be happening? Ps. this is happening regardless of the type of call I make... to att users, land lines and tmo users (at the vesry least).
I've been reporting eCSFB issues through eChat to Sprint for about a month now. My local market (Binghamton, NY) is generally B25 LTE complete, however triband phones cannot place or receive calls when connected to LTE. I've tested this on multiple phones, on multiple sites all around the area. I've provided them with site numbers, but all they come back with is that the upgrades are complete in my area and that they are sorry. We are not 1x800 accepted yet. Is 800 acceptance going to be what fixes these eCSFB issues? When I use my N5 in the Lehigh Valley market on 1x800 + LTE accepted sites, I can place and receive calls flawlessly when connected to LTE. So I know it's not the device. My local area has been like this since January - this means that pretty much every (triband) customer here hasn't been able to make or receive calls since then on the LTE sites. I find it hard to believe. Is it common that LTE accepted sites without 1x800 have these calling issues? Is a 1x800 acceptance really what will fix this eventually? (Not because it's 800, but because THEN the site will be fully upgraded?)
I have a question, outside of the data issue, Why is it that people refuse to be on sprint? I have seen people talk bad about Sprint more than T-Mobile.