DurhamHusker

Anyone get the Android 14 update yet?

I'm still waiting. Last time it took this long, T-Mobile users ended up waiting another month.

On 10/5/2022 at 1:07 PM, Grabber5.0 said:

Probably too late to help you, but I've had this problem on my S21, and I'm pretty sure my wife had it happen on her iPhone 12 Pro Max, so I'm thinking it's a TMO issue.

I upgraded to a Pixel 6 several months ago and haven't seen the issue since. I don't know 

I know I said I wouldn't get a Pixel but oh well

I'm having issues during a WiFi call where the caller can here me but I can't hear them. There are a few bug trackers on Google, but the problem appears to date back to at least early 2021. Appears to maybe also be a T-Mobile specific issue. I'd guess it's technical issues like this that caused them to discourage bringing the Pixel 5 onto their network. And why they didn't even sell it through T-Mobile in the first place.

Anyone still here with a Pixel 5? Ever see this issue? Anyone with knowledge of the problem or insight?

I'm about to just buy a different phone. Probably won't be a Pixel.

None of the phones in my house will connect to it anymore, so for me it's irrelevant.

Mine's been unplugged and boxed up in the basement for several months. I asked customer service to remove the device from my account, but it's still sitting there. I had wondered if existence of the device was what was keeping me from migrating.

Tick. Tock.

I tried to sign up yesterday. Buying a house near Spring Hill KS and was showing as available a few weeks ago at my new address. Today it is not available. Seemed odd. Maybe they're limiting signups?

5 hours ago, PythonFanPA said:

I keep having a problem for days now, where if my phone (still pure Sprint) picks up/switches to nearby TMo signal (usually B66 per SCP), suddenly I can't send or receive texts (its also flips to an R for Roaming, but all phone data settings are set to allow all roaming possibilities as well).  And toggling Airplane mode doesn't allow the phone to switch back to a native Sprint connection ever.   The only way I can ever fix it is to reboot the phone, then suddenly its fine again.

@Trip is the only person I know that has a G8X too for sure (or did) - granted you're in a completely different area than me, but have you experienced anything like this lately?

I have a Pixel 5 that does this from time to time. Usually toggling airplane mode fixes it. Super annoying.

I activated my new Pixel 5 last week on Sprint with eSIM. It very much prefers T-Mobile bands. Won't connect to my Magic Box unless I go in the basement and hide in a corner where it can't see anything else, then it will connect with the little 'R' roaming indicator in the status bar. I think all Band 41 LTE might be that way. I will connect to Bands 25 and 26 from time to time, so overall it seems like it's grabbing a hold of just about everything. Except the Magic Box. 3 iPhones in my house have no trouble with the Magic Box. Neither did the Pixel 2 I retired when I activated the Pixel 5.

So ... Figured I might as well get TNX on this thing then, but CSR at the store said they can't activate the Pixel 5 for me on T-Mobile. Wha???

I had TNX with new T-Mobile SIMs for a few days. I would lose all signal and phones would not pick up the very strong Sprint network in the area so we put the old SIMs back in and reactivated on Sprint. It's all apparently a work in progress.

On 10/31/2020 at 1:26 AM, comintel said:

Assuming you know that the Sprint bands are still ok there, and assuming also that they have put you on TMobile Network Access, you can ask them to remove SOC ROAMAHOME and add SOC BARRAH on those lines and that will put you back on Sprint's network. If you mention these terms they will recognize them and easily escalate the call to the TMobile Network Access queue where they know how to do this.

It could alternatively be possible that the Sprint coverage in your area is just being cut back, but this seems less likely.

Yes, Sprint bands are still OK here. Weird stuff going on here ... not even close to what I might call smooth.

We have 4 phones in our home on our plan. iPhone X, iPhone 8, iPhone SE-2, Pixel 2. The trouble started a few weeks ago when the iPhone X stopped connecting to our Magic Box Gold or any other Sprint LTE band, though the other three phones were fine. I tried to get tech support through chat on the Sprint website to help us out, but they were helpless. So I took the phone into what is historically a corporate Sprint store, but now T-Mobile branded. At the store, I was helped by a T-Mobile employee (who has worked for 5 years with T-Mobile) and he gave the iPhone X and the Pixel 2 new T-Mobile SIMs and sent me packing. I've got email and SMS messages welcoming me to the T-Mobile Experience and now this iPhone X and the Pixel 2 are both refusing to connect to any Sprint bands in town at all. The iPhone 8 and the iPhone SE-2 are both still connecting to the Magic Box Gold as well as other Sprint LTE bands in the area. I went for a walk today and lost all signal in a park with very solid Sprint coverage. Instead, I ended up with no signal at all for over 30 minutes on a route I usually stream Spotify in high quality with the same device I had today.

If there are more customers like me having this experience, the technical ins and outs of this merger are getting botched and there may be fallout if they don't get this fixed.

On 10/28/2020 at 10:54 PM, floorguy said:

meh still haven't figured out wth they have done out here.. but its not stable i guess... in and out, voice issues..

And I havent really seen anyone up on towers. (I drive around A LOT for my work) But I wish they would hurry up, its affecting things with work (irritating when customers go to VM or to a random other number)  Plus people on my account complaining to me..

It seems to be those of us with the S20s.... And trying to work through CS is a joke... Sprint customer on Tmo network, and yet no one wants to take accountability for whats screwing up.. I think THAT irritates me the most... "Well you're a sprint cutomer, so you need to deal with them"  me...."its a freaking TMO network problem, if I had problems with billing or IF i was on the sprint network, I would deal with them"

 

Plus I am sure no one wants to admit there might be an issue with the S20s and band switching.....

 

I knew there would be bumps.. but their CS handling of things, suck

This band switching is happening in my home too. Pixel 2 and an iphone X. Neither will connect to Sprint bands anymore, including our Magic Box at home.

Customer Service is helpless

I notified the Tapatalk folks a number of days ago. They got back to me yesterday and said they've determined it is a plugin error on the server hosting the forum and that they've reached out to the admin ... which would be Robert.

Anyone heard from Robert? 

I'm having Tapatalk troubles again. Anyone else? 

From what I understand, the mmWave antennas are very expensive. And adding them to the design is not trivial.

I've seen Google employees on message boards report that they are working with TMobile to get the Pixel 5 mmWave approved for the network. No timeline, though.

Sent from my Pixel 2 using Tapatalk

Unless you just have that much surplus money to play with or you're so into wireless industry/tech that you always want to be on the bleeding edge, I honestly wouldn't spend more than $250 on a phone period right now anyway even on New T-Mo.  Trying to 'Keep up with the Joneses' these days with wireless devices is a fairly jarring cost dynamic. 
Unless network changes make things so bad you have no choice but to switch phones (or worst case carriers), to me playing the waiting game is a smarter approach for now - see how all the dominoes fall with changes/coverage where you happen to live, and then make a more informed decision on a more robust but economical upgrade path into a 5G device.

In a chat session with customer service today they told me that VoLTE is only supported on the MB Gold when using LTE for backhaul.

For whatever that's worth.

Sent from my Pixel 2 using Tapatalk

Yes. It didn't work initially, but around February or so I factory reset it and it got VoLTE a few days after that. Supposedly T-mobile has been proactive at going back and enabling it on MBs that never got in the queue, but if you don't have it yet, just factory reset it. It can take up to 3 weeks to get it the first time (or so I was told by MB support). My Airave 4 took 2.5 weeks after a factory reset.

I'm not sure if it's still the case, but having VoLTE enabled was a manual process, where it would get entered into a queue and someone had to manually toggle it on. That's why it took so long the first time, and why some MBs seemingly never got it. Factory resetting puts you back in this queue.

Sent from my Pixel 4 XL using Tapatalk

Does volte work for you when connected to your Ethernet backhauled magic box?

Sent from my Pixel 2 using Tapatalk

No I really don't.

Anyone with experience or info on my question above?

Sent from my Pixel 2 using Tapatalk

I just got an email from Sprint (an ad) trying to get me to plug my Magic Box into my home internet service. I did this once before and lost VoLTE. Seemed VoLTE only worked with LTE relay. There's no way I'm putting this on my home network if I'm going to lose VoLTE.

Anyone have any updates or other info suggesting that this has been enabled? (VoLTE using Ethernet or WiFi backhaul, that is?)

Sent from my Pixel 2 using Tapatalk

FYI -

If you're not getting TMobile bands, try updating your phone's data profile. In a Sprint-less area but with T-Mobile all around I wasn't getting data on my unlocked Pixel until I performed a data profile update and then a hands free activation ... Which actually took a while outside the *home network* ... But now I have B2 showing native and humming right along.

Now I just have to figure out the equivalent for the 3 iPhones in my family that are having issues.

Anyone with ideas? I'm clueless with the Apple devices.

Sent from my Pixel 2 using Tapatalk

On 1/14/2020 at 10:22 AM, ingenium said:

VoLTE doesn't work if it's not using LTE backhaul? That would be really surprising if true.

Sent from my Pixel 4 XL using Tapatalk
 

I have an iPhone 8 and an iPhone X that wouldn't use volte over the magic box when it was using Ethernet backhaul. They do when using lte for backhaul. Just my experience.

I can see where maybe if Sprint doesn't have complete control of qos from end to end maybe they just won't allow it?? I don't know.

I was disappointed that while connected to wired Ethernet backhaul that volte would no longer work. Bummer.

I had to call customer support and have them reset a few things to get it to reconnect to lte so I could get volte back.

I had heard that to activate esim on a device that is currently activated with a physical sim that it was necessary to first activate some other device and then it was possible to reactivate on esim.

For whatever that's worth

Sent from my Pixel 2 using Tapatalk

I have had issues with US Cellular roaming in the past that was remedied by initiating a "hands free activation" on my handset