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WestLoopResident

S4GRU Member
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    18
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  • Phones/Devices
    iPhone 7 Plus 128GB
  • Gender
    Male
  • Location
    Downtown Chicago
  • Here for...
    4G Information

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  1. So I contacted Marci Carrie and she replied back immediately and referred the case to a technical service group which contacted me within 2-3 hours. They told me that there is a tower down being repaired and that might be causing my data speed issues. They opened a ticket and even though they have not called me to follow-up I am very happy to say service is much better today.
  2. Hello, For the past few weeks I am getting abysmal speeds in the Loop area. I work specifically at the corner of Franklin and Jackson right by the Sears Tower. My speeds hover at 0.5MB up and down. This is beyond unacceptable. My cell phone is connected to a Band 41 antenna. The cell ID is 133794305. Any known issues in the area? Thank you in advance!
  3. This beyond frustrating! For the last couple of months LTE service drops for a few minutes at random time in the Chicago Loop area (right by the Willis Tower). When I check in the iphone engineering screen, the phone is latched to band 41 and antenna id 83. Any recent issues in the area? Thank you.
  4. I'm reporting it here because I'm sure it will get more attention than contacting Sprint directly. For more than 2 months I have noticed a problematic tower in the Chicago Loop area. It is a Band 41 tower and its Physical Cell ID is 259. Sometimes I get a string signal from this tower but the internet connection is dead. Any way to report this to the real experts? Thank you,
  5. Anyone experiencing no LTE service in the Loop area since last week. It has been going on already for close to a week. Even though I get 4-5 bars with the LTE sign on, I don't have connection to the Internet. I am located right by the Willis Tower.
  6. Huh? I'm still on carrier 26.1 and no other updates have been pushed yet.
  7. The network is much much better lately although it seems my area still has not been optimized as I see a big variance in signal strength and also frequent changes in towers my phone connects. Lately I have been having an issue where my phone loses the LTE signal and drops to 1x and is never able to reconnect to either 3G or LTE. The only way I fix it is by turning airplane mode on and off on the phone and then it connects to the LTE signal immediately. I don't know if it is a phone issue or a network issue. I hope it is fixed soon.
  8. It started happening after Apple rolled out ios 10.1. I'm still experiencing this issue. I just turn on airplane mode and turn it off again and it connects to LTE immediately.
  9. I still have some screenshots pending regarding carrier aggregation. I will get those this week. However, I'm running into a different issue lately. Whenever I take my elevator in my building I lose the service signal (normal). As soon as I leave my building and start walking on the street I get 4-5 bars of signal but the service is 1x. It remains like that for the longest time. I have to go to airplane mode in the iphone and wait for 10 seconds. After I disable it then I am able to get an LTE signal. Has anyone noted this issue lately? Thank you,
  10. There is a field test app that I use but I don't know how to interpret the numbers to confirm carrier aggregation
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