koiulpoi

Have her call care (*2) and have them refresh the phone. If that doesn't work, have them file a network ticket.

Try... Phone -> Dialer -> ##UPDATE# -> Dial Basically the same as a profile update on other phones. If that doesn't work (or fails)... Settings -> General -> Reset -> Reset Network Settings Should make things happy again.

So, um, what exactly are the Administrative and Regulatory charges? I understand what the other ones are for - funding (E)911, funding programs like Assurance Wireless so everyone has access to emergency services, etc. Those I am glad to pay. But the Sprint ones specifically... that explanation never sat with me that well. And, just checked my own bill. I'm not paying Administrative and Regulatory here in MI. Just the universal access charges, which go towards the aforementioned "obamaphone" programs (goodness I hate that term).

That is unlikely. Customers have noted that phone replacement lists are usually not inclusive, and may even change over time. This is likely true. This is unlikely. You'd probably have better luck through Care, all things considered. Unless this whole issue has already resolved itself.

My guess is it mucks with something internal to make the phone display more signal bars than you actually have. I've had to "fix" more than a few phones for people that had the issue of "no bars"... even though they had zero actual network issues. They just wanted more bars on the screen.

You have no idea how many people I've had ask me what I think about the "New EVO Lite" (or light, or whatever they're thinking). People's brains put an extra letter in there to try and make sense of it. As a side note, I'd say most people around here still have no idea what the differences between an SD card and a SIM card are. As an aside aside, an SD, a SIM. That's how I say it, anyways. es-dee, sihm.

A quick Google search and I find the following reference page: http://www.gpuss.co.uk/english_usage/a_or_an.htm The first thing they say is "There are two schools of thought..." meaning both are correct. Language is funny like that anyways, as it is less hard and fast than many people would leave you to believe. Personally, I say "an LTE".

Ah, I see. Well, you must admit "weak radio" sounds better than "sucks at getting signal dagnabbit" At any rate, I remember reading that there was a multiple device comparison of radio performance article that was being written, but I can't seem to find it. Did it not get posted, or am I just bad at searching? This sort of information is quite interesting to me.

As I said, I cannot comment on LTE performance, especially compared to 1x and EVDO. When the two EVO LTE's I have access to trend around 5-10 dBm worse reported 1x signal strength than, say, a Galaxy SII or Motorola Photon, claims of a weak radio start to sound more true. This is definitely noticeable in areas of fringe service, where I may show "no service" or roaming, and others can make calls by pulling down -101. Perhaps it's merely defective hardware, and I should just swap mine out.

Sadly, I cannot confirm or deny anything. Not like I have any authority (I'm just a S&R tech in a store), but I do rather like my job, and it has been made clear to me on several occasions that sharing information from the KI tool is immediate termination. All I can speak of is my own experience, as I own the device. I've never hopped on LTE service myself, but the EVO LTE has a weak radio in my opinion. It can be inferred from public-facing information (search XDA, if you're really curious) that Sprint and HTC have acknowledged said problems, as the last Baseband/PRI addressed LTE connection issues.

Ain't that the truth, if the Sprint Known Issues Database is any indication. Naturally, I can't tell you anything about it without losing my job, but the fact that it exists... well, that should tell you something.

I haven't missed Flash since I moved on up to CM10. And let me tell you, CM10 is a dream compared to stock ICS. This phone turned from "yeah I guess it's decent" to a powerhouse by switching to something AOSP-based with Jelly Bean. Sure, it has its bugs, but that's what happens when it's not official.

I will likely turn on tethering to fill in at work when our awful AT&T U-Verse connection goes out. Rather annoying to have your internet go down when your entire operation (including your VoIP phones) works over the internet. This way, we could at least keep processing sales and whatnot. I've done it before on 3G, but it's unbearable for certain operations.

Heh, I like that ad. My favorite part is that it implies through saying "on the Sprint Power Vision network", while off-network or roaming, your phone loses the "crime deterrent" functions like the rest... making it somehow incapable of being thrown. And, yes, the Optimus S was on sale up until a couple months ago. There's probably a few retail stores that still have stock, giving it away for free on a new/up.

Most Android users may not know what version of Android they're on, but they usually know the difference. "Why can't I download this app?" "Why does my phone run so much slower than new phone X?" Or, my favorite, the LG Optimus S had a bad update to 2.3, so Sprint rolled them all back to 2.2... leading to complaints from people about wanting the "new technology" back. Which, for security reasons alone, I think device manufacturers need to get on the ball. Said Optimus S will never be updated past 2.3.4, and there are occasionally people who start new Sprint contracts or upgrade to it. Twenty months on buggy, insecure Gingerbread? Ew.

Oh yes. The devices would be cheaper overall, but would tend to scare away consumers (in my opinion). One of my favorite moments goes like this: Sprint gets the Galaxy Nexus. MSRP is $549.99. Sprint and Asurion raise TEP prices on all new phones with MSRP $549.99 and up to $11/month from $8, insurance claim deductible to $150 from $100. I ask one of my supervisors, "How come the Galaxy Nexus is $549.99 on Sprint, along with raised insurance prices... yet I can go to the Play Store and buy an Unlocked GSM one for $399.99 right now? Surely making it CDMA doesn't cost $150." She replied, "That... is... a very interesting question. I'll have to ask the Asurion reps and get back to you." She never got back to me.

West Michigan, so second round market. So no. What's AAV backhaul? I've actually noticed improved speeds all over West Michigan (Grand Rapids/Kentwood specifically) for 3G, getting 2+ Mbps in areas that were previously overloaded.

So, does that mean if I've seen 2.1-2.2 Mbps, backhaul has already been upgraded to NV-quality? Our local towers got some bandaid fixes a while back, and I knew that was part of it (because we were hitting 0.5 off peak times before)

They're certainly trying. The HTC EVO 4G and the Samsung Epic 4G (and maybe others) now prompt the user to connect to 4G WiMAX and WiFi when they are available, with the end goal being taking stress off of Sprint's often overcrowded 3G network. WiMAX may be a bit overloaded in some areas, but 2 Mbps is still much, much better than 100 Kbps (or less) in areas over capacity. And as has been said in this thread, 2 Mbps is more than enough for the vast majority of Smartphone usage. For a more recent example, the Motorola Photon Q prompts users to connect to open WiFi networks, even if WiFi is shut off.

Nah, there are actually very few holdouts on iDEN around here, if what I've heard is correct. Many have transitioned to smartphones, but the most vocal are those who have moved to the Dura line (thanks to Sprint offering additional subsidies on them), and have been disappointed with Sprint's in-building coverage (vs Nextel). I have a feeling any amount of Network Vision will solve their problems (and 800 ESMR will wipe them out), but some people will never be happy. Because they have to use a DuraMax for 2 years. But there are a few who refuse to let go. I know a fellow rather well who has told multiple people that he will NOT upgrade to a CDMA Sprint phone, and if Nextel is ever shut down, he's going to buy a walkie-talkie and lose his phone number.

Wait, you mean to say that a large part of the West Michigan market was previously run by an affiliate who were slow at upgrading hardware, and hated Sprint proper? This explains so much. From the odd service in some places for one... to Nextel subscribers not initially believing that iDEN was actually being shut down. "Nahhh they've tried to shut down Nextel like five times now, it's never gonna happen!" is what I heard at least once a week for a while.

They have. Sprint.com has messages about how WiFi can save you up to 50% battery life, every Sprint paper bill has a section on it about how awesome WiFi is, and store reps are starting to tell people. It's definitely already there, just Sprint doesn't quite have the marketing down. 50% extra battery life is pretty good, though...

Just for confirmation: Photon Q's instructions are the same as the LG Viper.