puckhog

I'm new here! Just to relate my experiences with Sprint's IVR, I travel between the US, Canada and Mexico weekly. I was set to switch from Sprint (15+ yrs) to T-Mobile, but didn't want to lose my corp discount and unlimited plan. The announcement of the IVR clinched it, with the promise of future added countries. I added IVR to my plan via a phone call to the Intl Support desk and had no problem calling and connecting in Mexico. I'm going to Cancun tomorrow, and will report my findings upon my return. Using the S5 (and my wife's iPhone 6+) in Canada proved problematic. After an hour on the phone with Sprint Intl, we determined that IVR *MUST* be taken off your plan for your phone to roam in Canada, and "Allow Intl Calls" enabled. What's worse is that this switch cannot be done online, a phone call to Sprint is necessary. When Canada is added to the IVR plan (and Sprint told me "soon"), this services reconfiguration will no longer be necessary, but it's a royal pain until then. To summarize: For Mexico, add "International Value Roaming" and remove "Enable International Calls". For Canada, remove IVR and add "enable intl calls". Makes sense, right???