nick

I look forward to that, miller park could use band 41 on the DAS for sure, capacity is an issue as currently deployed.

I hope you aren't behind the wheel while taking and browsing the internet.

The Milwaukee market is coming along nicely, its also on the first round of NGN small cell deployment due to its low macro tower density.... hopping they put a nice high capacity small cell in state fair park, as data was basically unusable at last years state fair.

I used to get the same results, extremely limited LTE range, however that has slowly been changing, literally week by week band 41 reach and penetration has been improving.... I have no explanation as to why exactly, or why the change is so slow, but now with line of sight, or near line of sight to the tower band 41 can reach around 2 miles from my towns best performing tower... and 1 mile from the worst performing band 41 tower. they are both boomers, with sprint equipment at or near the top rack.

well I am not a professional however... http://www.nasdaq.com/symbol/s/ownership-summary soft bank holds 3,250,596,924 shares or roughly %83 of total out standing shares 09/15/2015 to me that apears to be ownership, and all the "little guys" are just along for the ride

of all the times i have visited sprint stores, or best buy mobile i have never, not once seen a store member move on to the next person while a phone resets, it's not a good customer experience... when your phone is done restarting the CSR is faced with a choice, abandon the new customer he just started helping, or ignore the person who just had their new phone restart untill he is done with the new guy... this strategy is fine if your a tech in the back room, but not if your the guy sitting face to face with customers. another thing to consider is the hours upon hours that the store reps sit idle because the store is dead, they could have zero customers for hours then get rushed at 5:00 when everyone gets off work, that also creates bad experiences. With direct 2 you the employee could be scheduled for appointments all day long leaving no down time (unless you count driving) but the driving is adding value for the customer by way of them not having to drive and improving customer service. financially for direct 2 you to work, they need as many customers as possible (to keep the employees busy at all times) and for those customers to be within the smallest radius possible to reduce driving time. of course you have more variables like running over the 45-60 min target time frame, or customers that fail to meet for the appointment, forcing the driver to either wait wasting time, or try and bump his next appointment earlier, or fine one to take the place of the missed one. I think in a perfect world all reps would be in a car, or online only eliminating the retail space would save a ton of money, but that would be to extreme for people, there is nothing that a store offers that the car or online/ phone could not.

Yes, i have had issues fixed within a day or two before, they have made a lot of progress on apple maps. at this rate they will surpass google maps in a few years time.

i agree tweet sprint care and marrcello

this is a new program, much like all of sprint lately, new programs for leases phone trade in easy pay new plans, loyalty discounts, and the list goes on and on... chances are she truly had no clue what this is, most sprint customer service reps are under trained and this flood of new rules, pricing and promotions is not helping, this is well documented problem with sprint. chances are you know more about sprints new policies and plans than she does. honestly i recommend people reach out to the ceo help line, use twitter tweet sprint care and marcello, say you want a pone call. that team is prompt and professional, they can arrange an in store pick up, with min interaction with the store reps, then correct your account after you leave the store. trusting the store reps is a very hit and miss experience....

what a great productive use of free time both of you!

great to hear you got this level of service, i think its Tracy Nolan you talked to though. that is what it will take to make a great network, fine tuning micro adjustments are going to be key going forward. hope your troubles are over.

I was just thinking the same thing 2-3 is within reason, band 25/26 should be reserved for people who cant get band 41, or when band 41 is very congested around .5-1 with the ping breaking above 150 or so. band 41 has significantly more capacity than band 25 or band 26, if the network pushed people off band 41 in your situation than band 25 and 26 would be the poor performer, and people out of band 41 range would suffer. your area just needs a second band 41 carrier, then a third, fourth and so on... you get the point as more carriers come online it will get better and better, add more macro sites, plus tens of thousands of small cell they will have ample capacity for years to come.... they just need to execute the plan, and plow forward without any major delays.

according to the network upgrade map on sprint's website your house is positioned between two towers, it is possible that you "bounce" between them and that is causing your issues (if one is being upgrades), have you contacted sprint care via twitter? I find the twitter reps to be slightly more knowledgeable than the phone reps, when you leave the area say 2-3 miles away is your service ok? I only ask because its possible you have a defective phone(unlikely but possible). beyond that you may have to cancel service or just keep it and hope it gets better, you may have luck contacting tracy nolan on twitter, see her tweets for her email address, worth a shot i suppose.

you can find your tower on sprint's own map, here is the link. http://network.sprint.com/search/chicago/ if the problem is upgrades in progress then no one at sprint can help you, the upgrade is being made as quickly as possible. no one can magically speed it up or fix it. Any one you can "get a hold of" isn't going to be able to fix your problems within your return window.... sadly you either have to wait and see if it gets better, or move on to a carrier that better suits your needs, also the "bug" that prevents HD voice is not the worst thing in the world regular calls aren't bad, they just aren't HD. How is service outside your house and around town?

most interesting part " Those customers also may activate a new phone and remain on the $60 Unlimited Plan as long as they still meet the plan requirements and are purchasing a phone option and financing option that is compatible with the plan." i wonder if that is to say after the cut off date people with a grandfathered $60 plan can add lines at the same $60 rate?

doubt it, stocks go up and down every day, someone like son, or anyone buying that many shares is not planning on selling them in the short term, that was a long term buy think 5-10 or more years.

phones don't yet support 3 carrier agitation for band 41, so adding a third carrier would add capacity not max speed. I am unsure of the hardware requirements for 3 band 41 carriers. Perhaps someone else can answer if the 8t8r panels are capable of 3 CA? Sent from my iPhone using Tapatalk

those videos on YouTube don't show 24-48 hours after the phone was submerged, it's not the water that killed it normally it's the corrosion, plus $600 plus $ is a lot to be out if something unexpected happens, it's a risk some people are comfortable with it, others not so much. I carry apple care and have used it several times over the years, so it works well for me.... It's a personal choice. Sent from my iPhone using Tapatalk

don't you just love that, add things to your bill just to see if you will miss it and pay it for years.... customer service at its finest, if that happens report it to @Marcicarris on twitter, or Marci@sprint.com it's a serious problem that could be considered fraud, and detracts from sprint's image.

yeah better training in critical, but easier said than done, have you looked into apples leasing program? if not it might be worth a read into. http://appleinsider.com/articles/15/09/10/if-you-buy-applecare-apples-new-iphone-upgrade-program-is-a-great-deal apple store employees are usually (not always) more knowledgeable than carrier stores, of course if your gettig a special deal from sprint that might not work for you.

it does not have to be the exact phone, just the same type (regular or plus, storage size) you got some bad information. when i picked up my plus on lease the guy working the counter said i dont want apple care as the deductible is $300, i just about died laughing, i asked what the sprint insurance deductible is he said it depends $200-$400... this is an area sprint needs improvement on, do your own research do not depend on the store reps, also twiter normally has the correct answers. apple care is the way to go (unless you have it stolen or lose the device then you are not covered) keep in mind for a one year lease or less you can get a refund for unused apple care. https://support.apple.com/en-us/HT202704

the average customer service representative for sprint knows significantly less than most people on this website, they typically don't know much of anything about the network.... Not uncommon for all carriers, att reps at not knowledgable about att's network either. Sent from my iPhone using Tapatalk

haha true true Sent from my iPhone using Tapatalk

Of course they cause congestion if you stream netflixs on two devices and do a speed test on the third you would have similar results, It is shared bandwidth as you add more users it gets slower. That is while large events kill the network every device looks for push notifications and small data requests it adds up fast and kills it for everyone. Sent from my iPhone using Tapatalk

no cellular network is perfect, they all have dead spots, and slow data. but it was nice to have sprint reach out to me in a meaningful way, in the coming weeks i will know if i affected positive change or not. I believe the network manager was legitimate as he had almost zero "customer service language", called well after hours, from his cell phone, and had more information available to him than any other CSR i have even delt with. I wish they had an advanced customer service line, not just one that recommends people to update the phone's PRL or gives answers like the network is being upgraded or we are experiencing issues. this guy was digging down to the degree of direction for each panel on each tower, talking about down tilt levels and power out put ratios.